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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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Utah
1 review
0 helpful votes
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Exchange Help
July 9, 2022

Agent helped me get the ticket I needed to return my item.

Date of experience: July 9, 2022
Georgia
1 review
0 helpful votes
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FastAnswer
July 9, 2022

I had not received my order and I sent an email to Rotita- they promptly replied & tracked my package! Thank You for your quick follow-up..

Date of experience: July 9, 2022
Iowa
1 review
0 helpful votes
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Great work from Maya!
July 9, 2022

Maya was very helpful and professional. She fixed the problem right away. It was a great experience.

Date of experience: July 9, 2022
Australia
1 review
0 helpful votes
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Renee
July 9, 2022

Prompt response means everything to me. Renee provided that service! Thanks Renee

Date of experience: July 9, 2022
Florida
1 review
0 helpful votes
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Great experience
July 9, 2022

Thea helped with my return of an item from my latest order. Customer Service was wonderful. Thea made my shopping experience with ModLily a wonderful experience. Thank You

Date of experience: July 8, 2022
Canada
1 review
0 helpful votes
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EXCELLENT SERVICE
July 8, 2022

Fast and very efficient. Pleasure to have an online chat that resolves your problem in under 5 minutes!

Date of experience: July 8, 2022
New Jersey
2 reviews
0 helpful votes
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I wanted to return only 1 of the 2 swim suits that I purchased. However, when I tried to process the return on the website, I was only given the option of returning the swim suit that I wanted to keep. I believe the chat helped, but until I receive the mailing label., I will not know for certain.

Date of experience: July 8, 2022
Pennsylvania
1 review
3 helpful votes
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Summer apparel
July 8, 2022

After ordering I discovered clothing going to wrong address. Did an online chat with your employee and was promised that the address would be changed or order cancelled. Unfortunately this did not happen. The day of delivery I was able to convince the post office to intercept the package and deliver to my correct address. So I did get the merchandise in a timely manner but Definately stressful. I also love all the clothing.

Date of experience: July 8, 2022
Tennessee
1 review
0 helpful votes
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May
July 8, 2022

May did an excellent job! She was helpful and kind.

Date of experience: July 8, 2022
Minnesota
2 reviews
0 helpful votes
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Great company
July 8, 2022

The only thing I have a problem with is it takes so long to get my items, but you are one of the best to their customers. Your clothes fit well, and prices are great. I'm 79 and and I buy for birthdays and Christmas presents, also myself. This last group of items I ordered I was afraid that they wouldn't get here before my friend's birthday, but you came through. Thank you. When I get back from vacation I'll be ordering again. Thank you for keeping in touch and answering all my questions. Again thank you

Date of experience: July 8, 2022
Tennessee
1 review
0 helpful votes
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Earrings missing
July 8, 2022

The earrings I ordered weren't in the bag or so I thought. They had stuck to a clothing item. Great customer service to help me look for them

Date of experience: July 8, 2022
Georgia
1 review
0 helpful votes
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Pleasantly surprised
July 8, 2022

Had doubts as to quality and fit but was pleasantly surprised with both how well they fit and how well they were made. Will definitely be buying more! Great value too.

Date of experience: July 8, 2022
Oklahoma
1 review
0 helpful votes
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Love the clothes!
July 8, 2022

Shipping was pretty quick. Items fit perfectly, will definitely order from Modlily again

Date of experience: July 8, 2022
Indiana
1 review
0 helpful votes
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Excellent customer service
July 8, 2022

I have had a great experience with both customer service and items purchased. They have yet to disappoint.

Date of experience: July 8, 2022
GB
1 review
0 helpful votes
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Great company
July 8, 2022

Brought tankini.
Ok so I like the idea that top was long and they come with like shorts. I was a bit skeptical about ordering from a company I haven't used before, bit it arrived within two weeks ish, l the quality is great. I am so happy, that I ordered more of this website, I also would say for the stuff I have ordered it was true to size

Date of experience: July 7, 2022
Arizona
2 reviews
0 helpful votes
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Swim suit
July 8, 2022

I love the suit, good quality material. Fits perfectly. Awesome

Date of experience: July 7, 2022
Wisconsin
1 review
0 helpful votes
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Crazy fast shipping 4 days!
July 8, 2022

I love the product and it came in 4 days, I can't believe it!

Date of experience: July 7, 2022
Louisiana
1 review
0 helpful votes
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Easy return
July 8, 2022

I needed to return my order. My questions were quickly answered, and the representative explained that a print label would come by email within 12 hours.

Date of experience: July 7, 2022
Pennsylvania
1 review
0 helpful votes
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Returns
July 7, 2022

I live chatted with a sales rep, Anusha, and asked her to help me with a return She was very courteous, knowledgable and helpful. Because of her I will shop with Modily again!

Date of experience: July 7, 2022
Canada
1 review
0 helpful votes
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Very good service!
July 7, 2022

I had placed and order and most items were too large. I had to return them and was a little concerned doing this as it is a little cumbersome process. I did send it off and also had one exchange. I received frequent correspondence from the team at Modlily which made me feel better. I received my refund and the exchanged item in the mail about a week and a half after they received my returned parcel. I am very happy with the service!

Date of experience: July 7, 2022