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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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Thea is one of the BEST virtual representatives I have EVER dealt with! She was absolutely amazing and soooo very HELPFUL. She helped me with so many things regarding my account, and so fast and efficient! And is in the process of helping me with my order that was beyond my control or fault. I was delighted I didn't have to fight to get my issue fairly considered or rectified. My entire experience with ModLily thus far has been extremely DELIGHTFUL and it's so REFRESHING to be cared for so well when we live in a world now that so many are out for themselves and their businesses, and don't really care about good customer service or long term clientele sadly. I am VERY SATISFIED with ModLily, with their beautiful and 'well made' product lines, and their eagerness to help me so I don't waste money that I definitely can't afford to waste, and I would give them a 10 STAR Rating if it were available to rate that high. I will be purchasing again without question! THANK YOU THEA, and THANK YOU MODLILY! GOD BLESS YOU FOR YOUR GOODNESS & FAIRNESS!
Overall my experience with this 1st order was good. My order came earlier than stated. However 1 item was not available & I was given a credit on account.
I had a few questions re the timing of the shipment. Thea was very helpful.
Loved the quality of the products so much I ordered a second time
Delivery was very quick to Australia
Good communication from the seller
Will continue to purchase in the future
Thankyou
The bathing suits I purchased are great. True to size, colorful. Looking forward to wearing them on my vacation.
Very helpful and prompt service to make a change in an order that was already being processed. This is my first time ordering and it is greatly appreciated to receive such excellent service.
Emily did a wonderful job checking on my order and getting to ship out. She has a great personality. I liked her she really seemed interested in getting me my order.
Fast reply that helped me find my package. Within a matters of hours I got a reply. May seemed very eager to help. Thanks for this quick solution.
Maya was very helpful and it was a very pleasant experience.
Just wanted to say how much I love shopping at Rotita… great prices, excellent prices and fantastic customer service. And a special thank you to your employee May for being so helpful.
Great company, service and sales associates! Had an issue with an address change and the associate was extremely helpful. Not my first purchase from this company... and will definitely be purchasing from them again!
I can't say anything about the delivery or the quality of the items yet, because I haven't received them yet. I had problems ordering the articles and was helped very well via the live chat.
I love the swimsuit I bought. It is soft, comfortable, and well made.
Everything came in good packaging a week early cant beat that! I am very pleased with it all. Will definitely not hesitate to order again
Thea was very helpful she answered all my questions. She was courteous.
The customer service rep, May, was great! She was extremely helpful and nice.
Great customer service with Thea And Renee!
Thanks for the help! Waiting patiently for my 2 nd order!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members