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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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Washington
1 review
0 helpful votes
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Great help.
Clear communications
Very swift service.

Date of experience: July 12, 2022
Ohio
1 review
0 helpful votes
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Return Information
August 11, 2022

I was so happy I was able to talk with Oviya about my return, I wasn't sure what and how to do the return.
She was very helpful and resolved my issue. I tried to give a 5 star rating however it would only let me
Hit the third star.

Date of experience: July 12, 2022
Canada
1 review
0 helpful votes
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Thanks, Oviya!
August 11, 2022

The system won't let me give Oviya 5 stars, which she deserves. She was very helpful, knowledgeable and professional. Made a change to my order that I was worried couldn't be made. Very satisfied with her assistance.

Date of experience: July 12, 2022
South Carolina
1 review
0 helpful votes
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Love both suits all but the light pink shorts should be fully lined. Very sheer snd more so when wet

Date of experience: July 12, 2022
Ohio
2 reviews
0 helpful votes
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All good in the end
August 11, 2022

Tracking said package delivered to address in CA. I live in Ohio. Did chat and sent email. Package arrived a day later. ****tried to give 4 stars!
Both representatives did jobs well.

Thank you

Date of experience: July 12, 2022
Colombia
1 review
0 helpful votes
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Agradecimiento a Renee
August 11, 2022

Excelente experiencia. Muy buena atención. Muchas Gracias.

Date of experience: July 12, 2022
Washington
1 review
0 helpful votes
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Love This company
July 12, 2022

Clothing appears to be true to size and nicely made. My pre order item was no longer available. Customer service offered credit with coupon or full refund. I opt for refund because it was easier. Response time from Modilly is quick. Impressed for a online company. I will definitely keep shopping with this company.
Sincerely

Date of experience: July 12, 2022
Ohio
1 review
0 helpful votes
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Great product
July 12, 2022

I was able to find what I was looking for & both suits fit well & the price was great

Date of experience: July 12, 2022
Illinois
1 review
0 helpful votes
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Great Customer Service
July 12, 2022

I was having trouble with the online checkout process. Customer service answered immediately and problem was solved.

Date of experience: July 12, 2022
Canada
1 review
0 helpful votes
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Excellent
July 12, 2022

Very happy with purchase. The colours are vibrant and well made

Date of experience: July 12, 2022
Australia
1 review
0 helpful votes
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Excellent customer service
July 12, 2022

Very prompt reply to my request and very professional approach to my problem which was quickly rectified
I'm a very satisfied customer and will definitely keep on buying from this company

Date of experience: July 12, 2022
Virginia
2 reviews
0 helpful votes
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Great costumer service
July 12, 2022

Alice did a great job helping me with my order!
I would give her 5 stars but rated it 4 just due to the fact they had to resend my suit due to a shipping issue. They were great though tracked it and resent.

Date of experience: July 12, 2022
Michigan
2 reviews
0 helpful votes
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Great customer service
July 12, 2022

Customer service is awesome. I had a return, it was handled quickly. My orders came in a timely manner. I ordered swim suits, they are beautiful. I get compliments wherever I go. The tops I got I wear every day as a regular top with shorts.

Date of experience: July 12, 2022
Mississippi
1 review
0 helpful votes
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Receiving service
July 12, 2022

Very helpful.
My questions were addressed and answered. I received my order in a timely manner. My worries were eased. Thank you. Sandy Lummus

Date of experience: July 12, 2022
Pennsylvania
1 review
0 helpful votes
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Great sale! Awesome swimwear
July 12, 2022

I took a chance and ordered. I was so completely happy I did! They were running a sale and I was able to score two bathing suits super cheap! The material is so soft and they fit great! It is often hard to me to find swimwear I feel comfortable in and I'm very particular. But these are perfect.

Date of experience: July 12, 2022
Florida
1 review
0 helpful votes
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Swimsuits
July 12, 2022

Everything I ordered was perfect. Fits are true to size.

Date of experience: July 12, 2022
Pennsylvania
1 review
0 helpful votes
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Swimwear
July 12, 2022

Everything was great. True to size. Shipped in a reasonable time.

Date of experience: July 12, 2022
Maryland
1 review
0 helpful votes
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Very nice, perfect fit
July 12, 2022

I bought 2 swimsuits and 2 tank tops (order # WW**************). Very happy with quality of all. Vibrant colors and perfect fit.

Date of experience: July 12, 2022
GB
1 review
0 helpful votes
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My outstanding order.
July 12, 2022

I had an issue with an order delivery.
My problem was resolved promptly and with very good customer care. Special attention was given to me by May. Your customer service agent.

Date of experience: July 12, 2022
GB
1 review
0 helpful votes
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Swim sets
July 12, 2022

Amazing quality and so pretty are just like the pics sizeing is good only had one on the small size I'm very happy

Date of experience: July 11, 2022