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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!














The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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I ordered from Rotita and forgot to change my address. I knew it would not be sent to my new one. Long story. May from Rotita kindly sent me a refund. This was an unexpected happy surprise as it was my fault. Thank you Rotita. You are a wonderful store. I will order again.
The items took a little while to arrive. I was very pleased with the quality of these items and have since ordered more items.
Didn't understand why it took so long but I did eventually get it and very happy with it
I received exactly what I ordered. It fits great, material is great, colors vibrant.
Great response time on my email questions. Had question about refund and in 20 minutes I had it credited to card
I have ordered before and very pleased with my purchases I have just received my last order and could not be happier will recommend to family and friends thankyou to MAY very helpful young lady 5star plus
Good communication and was also quick to answer question. Will definitely be back!
My order was delayed, and I was notified promptly. There was apparently an issue with the US shipping partner, but it was quickly resolved by customer service and I did receive my items by the promised delayed delivery date. I will probably order again. I am very pleased with the products I received - very good value for the price.
I had gotten a text from UPS that my items were delivered, but to California not Indiana. Renee helped me find the problem and was very kind in helping. Thanks so much Renee!
I'm in the middle of returning some suits that didn't fit, it's 11:00pm, and I had a question about the return shipping process. As fast as I could type the questions into the chat, Thea responded with helpful information. Hooray for Thea! I wish every company had someone as eager to help as Thea!
Reached out to obtain information on returning 2 items, as they were simply wrong size for me.
(But very pretty)
Rylee was able to assist with the information needed, very quick and easy process. Thank you Rylee!
Easy returns on items too small
Have learned your products run smaller to what I usually buy.
Very quick, efficient and very helpful, put my mind at ease
After trying several times and being told I would get an email but did not, it seems my issue is finally resolved! Thank you!
The customer service staff is awesome very patience and helpful
Mae did a wonderful job explaining what was happening with my order even though I was very impatient due to not understanding the usps process. Order was received and fits perfectly.
Good product. Exactly as shown. Size true. Colours are beautiful.
Item was as described and the color is beautiful. I purchased this outfit for an event and can't wait to show it off.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

