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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
836
value
471
shipping
484
returns
387
quality
452
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We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Wrong address
July 14, 2022

I ordered from Rotita and forgot to change my address. I knew it would not be sent to my new one. Long story. May from Rotita kindly sent me a refund. This was an unexpected happy surprise as it was my fault. Thank you Rotita. You are a wonderful store. I will order again.

Date of experience: July 14, 2022
Canada
1 review
0 helpful votes
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Love the items I purchased
July 14, 2022

The items took a little while to arrive. I was very pleased with the quality of these items and have since ordered more items.

Date of experience: July 14, 2022
Massachusetts
1 review
0 helpful votes
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My Order
July 14, 2022

Didn't understand why it took so long but I did eventually get it and very happy with it

Date of experience: July 14, 2022
Florida
1 review
0 helpful votes
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Bathing suit
July 14, 2022

I received exactly what I ordered. It fits great, material is great, colors vibrant.

Date of experience: July 14, 2022
California
1 review
0 helpful votes
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Sunshine
July 14, 2022

Great response time on my email questions. Had question about refund and in 20 minutes I had it credited to card

Date of experience: July 14, 2022
GB
1 review
0 helpful votes
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Clothing from rotita
July 14, 2022

I have ordered before and very pleased with my purchases I have just received my last order and could not be happier will recommend to family and friends thankyou to MAY very helpful young lady 5star plus

Date of experience: July 14, 2022
North Carolina
1 review
0 helpful votes
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Good communication
July 14, 2022

Good communication and was also quick to answer question. Will definitely be back!

Date of experience: July 14, 2022
Pennsylvania
1 review
0 helpful votes
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Overall, quite pleased
July 14, 2022

My order was delayed, and I was notified promptly. There was apparently an issue with the US shipping partner, but it was quickly resolved by customer service and I did receive my items by the promised delayed delivery date. I will probably order again. I am very pleased with the products I received - very good value for the price.

Date of experience: July 13, 2022
Indiana
1 review
0 helpful votes
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Delivery
July 14, 2022

I had gotten a text from UPS that my items were delivered, but to California not Indiana. Renee helped me find the problem and was very kind in helping. Thanks so much Renee!

Date of experience: July 13, 2022
North Carolina
1 review
0 helpful votes
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I'm in the middle of returning some suits that didn't fit, it's 11:00pm, and I had a question about the return shipping process. As fast as I could type the questions into the chat, Thea responded with helpful information. Hooray for Thea! I wish every company had someone as eager to help as Thea!

Date of experience: July 13, 2022
Michigan
1 review
0 helpful votes
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Thea
July 14, 2022

Great customer service. Very prompt. Thea was very helpful

Date of experience: July 13, 2022
Florida
1 review
0 helpful votes
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Customer service experience
July 14, 2022

Reached out to obtain information on returning 2 items, as they were simply wrong size for me.
(But very pretty)
Rylee was able to assist with the information needed, very quick and easy process. Thank you Rylee!

Date of experience: July 13, 2022
Texas
1 review
0 helpful votes
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Easy returns on items too small
Have learned your products run smaller to what I usually buy.

Date of experience: July 13, 2022
Australia
1 review
0 helpful votes
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Checking my order
July 13, 2022

Very quick, efficient and very helpful, put my mind at ease

Date of experience: July 13, 2022
Canada
1 review
0 helpful votes
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Great help
July 13, 2022

Was very pleasant. She helped so quickly. She is a keeper thanks

Date of experience: July 13, 2022
Kentucky
1 review
0 helpful votes
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Resolved my issue
July 13, 2022

After trying several times and being told I would get an email but did not, it seems my issue is finally resolved! Thank you!

Date of experience: July 13, 2022
Pennsylvania
1 review
0 helpful votes
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The customer service staff is awesome very patience and helpful

Date of experience: July 13, 2022
Kansas
1 review
0 helpful votes
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Order questions
July 13, 2022

Mae did a wonderful job explaining what was happening with my order even though I was very impatient due to not understanding the usps process. Order was received and fits perfectly.

Date of experience: July 13, 2022
Canada
1 review
0 helpful votes
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Ladies swim tankini
July 13, 2022

Good product. Exactly as shown. Size true. Colours are beautiful.

Date of experience: July 13, 2022
Mississippi
1 review
0 helpful votes
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Items is beautiful
July 13, 2022

Item was as described and the color is beautiful. I purchased this outfit for an event and can't wait to show it off.

Date of experience: July 13, 2022