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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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May kept me updated on my returns with frequent messages…. Much appreciated!
Its an easy site to navigate around, service was great, many thanks
Everything was as described and fit perfectly i love everything
I received very fast service and friendly on my refund.
Noticed my address was not correct. I contacted them and they fixed it.
I contacted customer service with questions, and they answered quickly and professionally. They made an error right and a lifetime customer. I have already placed my 2nd order and it came in record time! Very happy with the product and the service.
Alice was very helpful to locate my delivery for me. Thank you again Alice!
I have browsed this website for a new bathing suit several times. I finally made up my mind as to which ones I liked the best(they are all so pretty I could not make up my mind.) In the end I ordered 3 suits for my daughter and 2 for myself. But... in the process of elimination I ordered 2 of the same exact suit! I only caught this after I had made my payment.The suit was a clearance item, not returnable so I contacted this company via their help desk. They allowed me time to go back and pick out another suit( so I didn't end up with 2 of the same kind) This is the best coustomer service I have seen in a long time. Problem all solved in 48 hrs! I can't wait for them to arrive. Thank you so much.
Thinking of buying from Modlily? DON'T. There are several other online shops with low priced items that are ORGANIZED, REPUTABLE and HONEST. Such as SHEIN. I've bought from both and as for Modlily, never again. That is because they sent me damaged goods. They only sent me a partial refund. They preferred to email back and forth for two weeks rather than send me my TEN DOLLARS. I told them several times that I would leave a very negative comment unles they returned the money. They would rather keep my ten bucks! Okay, then. That's how cheap assed this company is. DON'T BUY HERE. Choose another.
Very friendly fast and clear help from Maya my issue was remedied and I was assured that my order was on its way to me
The process was easy and my refund applied shortly after return was received. Sunshine was great and on top this
My query and issue was solved without any hasselt whatsoever, May who dealt with this for me was just brilliant. I'll definitely be shopping here again.
Needed to modify my order... sent in a ticket... response was made within hours. Perfect!
I was nervous about ordering online from another country (I'm UK based) as always lol. Well I'm so glad I did.
So much swimwear to choose from I was spoiled for choice. Ordered 5 items in my usual size They arrived very quick and I was able to track delivery. Was kept well informed too. Loved all the items so very pleased with both goods and service. Wouldn't hesitate to order again
Was swift and polite. What more can I ask for!?
Maya was very good.
Got a notice with my tracking number that my package was picked up in Coronado, Ca. I live in Wisconsin? Prepared a ticket and after a few messages it was tracked down. Apparently 2 packages had the same tracking numbers. I got my package today, Thursday BIG thank you to May who was a big help and found my package!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members