On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
One With
Orvis
Subset
Midnight Hour
The Rogue + The Wolf
Copper Union
Fair Indigo
Knix
Threads 4 Thought
Tiger Mist
Avenue
Civil Society
Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was able to get the return label via the chat session.
I DIDN'T RECEIVED MY ORDER, ALLTOUGH THE COURIER SAID THAT IT WAS DELIVERED. I ASKED MODLILY AND INMEDIATLY SOLVED MY PROBLEM BY RESENDING ME THE ORDER
THANKS FOR SOLVING IT
I ordered one thing and Modilly was sending me something entitely different. Accidents happened. Returned the package and now I'm ordering what I originally had in mind. Can't wait to get it. Everything was taken care of with the greatest of ease. Thank you, Modlily
Emily was my live agent. She was extremely helpful in getting my return processed.
Because of Maya I am going to try and order again this person is very helpful even tho I keep losing the conversation she kept helping me each time that you Maya
I've had such a good experience with this brand, excellent communication & quick replies via email, also the cutest bikini ever! Can't wait to work with you again!
Great website, easy to order and best of all great products. Highly recommend
Thank you so much for ur quick response on changing my size to my order that i stuffed up
Oviya has been very helpful in solving my problem, but I don't know for sure until all is settled. Will update this review later.
I ordered a swimsuit and although it said it was delivered, I never received it. Sunshine has helped rectify this issue with professional yet cordial attitude which is difficult to relay thru emails
I had ordered two swim suits ($60). I had to pay $9 for shipping it to me. I had to return these items because they were to big. First, I don't know any company that charges you to return anything back to them but Modlily does. They give you an option to print out their label (they charge you $10 to return something back to them) or to print out your own label and pay to have it shipped back. Well, I paid $10.50 at the post office to have it shipped back. But when they gave me my refund, they kept $20 of it! So even though I paid to have it retuned without using their label, they KEPT $20 of my money that they said was for me shipping it back to them. That makes zero sense. So basically I paid $60 for two swim suits but it cost me $30 to return it. This is a rip off and they should be ashamed of themselves.
I received emails on a regular basis to ensure my package had arrived. There was some mis information on part of usps updates, but everything was delivered by original expected date
I ordered a swimsuit and inadvertently put TWO in the number of items ordered. I Submitted a Ticket to correct that number to ONE ordered and received a response within record time! Renee was awesome in helping me with the problem, and a refund has already been sent to my original payment used. And I just received notice that they expedited my shipment and it's on the way. Kudos to Renee for her excellent, and timely, response!
Quick and easy. Very smooth transaction. Got all of my questions answered very quickly.
Thea was very helpful and kind and fixed my order issue quickly!
Thea was able to locate my return parcel and issue the refund immediately. Really simple experience.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members