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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!














The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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Maya was very helpful when I needed information on how to return things.
There is a sense of trust and professionality that makes you feel that everything will function well (hopefully) regarding the client's expectations and according to the company's policy.
It was easy to find what I wanted. The shipping was quicker than I expected. Very happy
With items.
Oviya had the answers to all of my questions as a new customer of your site. GREAT job! - Rating 5
I sent an e-mail asking to change a size on an order I placed earlier that day. Got a response that night stating my order was modified and correct size ordered.
Quick service sort everything out quickly! Thank you so much for checking things for me so quickly!
Took my question and answered it very quick and was very friendly and polite
I ordered 2 swimsuits. The top pieces were too small and I needed to exchange them for a different size - Renee and Emily were awesome to work with and made the process sooooo easy!
The items I ordered were exactly as shown and I could not have been more pleased. Excellent value and fast shipping. Thank you Renee
I purchased $150 worth of dresses. Every single one of them was that cheap nylon material. The pictures look like material you would find at Dillards or Macy's. The pictures do NOT represent the cheap quality. Just can't begin to explain my disappointment.
Placed an order for a bathing suit, but only after checkout learned that the probable delivery date was too late for my planned vacation with my granddaughter. I found the confirmation email and quickly found my way to the page to "cancel order."
Good customer service!
I had ordered a jumpsuit online, which did not fit me well, may be because of the shape of my body. I needed to return it and get the refund.
I tried to do the process online, and I was not successful. Oviya was kind enough to take responsibility of the return process, and help
Me with it.
I was reluctant about ordering swimsuits online. Ends up it was a great experience. I purchases several and they all came in the same package probably within a week. Nothing was missing and ALL of it fit well. Seems like they are all made well. We'll see how they weather the beach and ocean.
Excellent help. My order was cancelled as I was getting ready to order it? Not sure what happened. They will contact me when more come in.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

