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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
836
value
471
shipping
484
returns
387
quality
452
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We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Returning Goods
July 21, 2022

Maya was very helpful when I needed information on how to return things.

Date of experience: July 21, 2022
Arizona
1 review
0 helpful votes
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Fast turnaround
July 21, 2022

It was really easy to return & exchange my items. Thank you!

Date of experience: July 21, 2022
Cyprus
1 review
0 helpful votes
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Sense of trust
July 21, 2022

There is a sense of trust and professionality that makes you feel that everything will function well (hopefully) regarding the client's expectations and according to the company's policy.

Date of experience: July 20, 2022
Australia
1 review
0 helpful votes
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Return help
July 21, 2022

Thea helped me promptly by answering my questions.

Date of experience: July 20, 2022
Canada
1 review
0 helpful votes
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Awesome!
July 21, 2022

Purchased three tops, fit to size, great fabrics, love my purchase

Date of experience: July 20, 2022
Georgia
1 review
0 helpful votes
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Great experience.
July 21, 2022

It was easy to find what I wanted. The shipping was quicker than I expected. Very happy
With items.

Date of experience: July 20, 2022
California
2 reviews
0 helpful votes
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Rylee
July 21, 2022

Was very helpful... and helped me right away and told me to wait for email with shipping return label.

Date of experience: July 20, 2022
Florida
1 review
0 helpful votes
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EXCELLENT service call - Rating 5
July 20, 2022

Oviya had the answers to all of my questions as a new customer of your site. GREAT job! - Rating 5

Date of experience: July 20, 2022
Ohio
1 review
0 helpful votes
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Great customer service
July 20, 2022

I sent an e-mail asking to change a size on an order I placed earlier that day. Got a response that night stating my order was modified and correct size ordered.

Date of experience: July 20, 2022
GB
1 review
0 helpful votes
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Quick service sort everything out quickly! Thank you so much for checking things for me so quickly!

Date of experience: July 20, 2022
Florida
1 review
0 helpful votes
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Fast and friendly
July 20, 2022

Took my question and answered it very quick and was very friendly and polite

Date of experience: July 20, 2022
Georgia
1 review
0 helpful votes
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Maya
July 20, 2022

Well handled by Maya but upset that one of the suits is non returnable.

Date of experience: July 20, 2022
Texas
1 review
0 helpful votes
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Great service
July 20, 2022

I ordered 2 swimsuits. The top pieces were too small and I needed to exchange them for a different size - Renee and Emily were awesome to work with and made the process sooooo easy!

Date of experience: July 20, 2022
Illinois
1 review
0 helpful votes
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ModLily Fashions
July 20, 2022

The items I ordered were exactly as shown and I could not have been more pleased. Excellent value and fast shipping. Thank you Renee

Date of experience: July 20, 2022
New Zealand
1 review
0 helpful votes
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Renee
July 20, 2022

Good result to my request thanks so much, looking forward to my time on the beach with my new swimwear.

Date of experience: July 20, 2022
Arkansas
1 review
0 helpful votes
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I purchased $150 worth of dresses. Every single one of them was that cheap nylon material. The pictures look like material you would find at Dillards or Macy's. The pictures do NOT represent the cheap quality. Just can't begin to explain my disappointment.

Date of experience: July 19, 2022
California
1 review
0 helpful votes
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Prompt refund
July 20, 2022

Placed an order for a bathing suit, but only after checkout learned that the probable delivery date was too late for my planned vacation with my granddaughter. I found the confirmation email and quickly found my way to the page to "cancel order."
Good customer service!

Date of experience: July 19, 2022
California
1 review
0 helpful votes
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I had ordered a jumpsuit online, which did not fit me well, may be because of the shape of my body. I needed to return it and get the refund.
I tried to do the process online, and I was not successful. Oviya was kind enough to take responsibility of the return process, and help
Me with it.

Date of experience: July 19, 2022
District of Columbia
1 review
0 helpful votes
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Swimwear several Tankini
July 19, 2022

I was reluctant about ordering swimsuits online. Ends up it was a great experience. I purchases several and they all came in the same package probably within a week. Nothing was missing and ALL of it fit well. Seems like they are all made well. We'll see how they weather the beach and ocean.

Date of experience: July 19, 2022
Washington
3 reviews
1 helpful vote
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Excellent help. My order was cancelled as I was getting ready to order it? Not sure what happened. They will contact me when more come in.

Date of experience: July 19, 2022