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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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Il Pacco arrivato
Tracciatura ok
tutto perfetto
Vestiti splendidi
Alice Number 1 :)
After finally receiving this incredibly anticipated purchase I noticed it was the wrong size —too small.
So I created numerous tickets to find out your exchange policy and procedures. After your u sent me the return label. Therefore, I completed the form requesting a replacement. After weeks, I contacted you and was told I had to pay shipping and an additional amount for the size difference. Which I did. Numerous questions later (as well as weeks), I was promised the return. After nagging, I finally got the tracking information. No updates days at a time. I'm still waiting for my suit lastly promised to me today!
I had made an error when purchasing and my agent was wonderful. He handled my situation above my expectations
I bought a swimsuit from them, very nice and good quality!
Received it in 2 weeks.
I send them an email one time and they responded very fast.
First time i buy something and not the last!
Website a little difficult to move back and forth from one area to another
Renee was very helpful, I was worried about my order. It ended up coming the same day I asked about it. Quick responses are very nice
The swimsuits I ordered were of super high quality and were exactly as shown in the photos. This was such a nice surprise. And the items were consistently true to size as well. When I had questions, the customer support people were very prompt and helpful. I did have to return a few items and the return process was very structured and easy to use. My refund came quickly also. I highly recommend shopping with Modlily.
Very easy to order even though I'm in the UK. Parcel arrived within a week, very well packaged. I'll shop again if there's anything I like the look of. Thank you.
Now I have right size, tops are beautiful thanks for high quality tops.
DON'T RETURN TO MUCH STUFF. SHE HELPED WALK ME THRU THE RETURN. IT IS BECAUSE OF PEOPLE AND COMPANIES LIKE THIS THAT I WILL ORDER AGAIN FROM YOU, THIS IS MY 2ND TIME, I HAVE NOT BEEN DISSAPOINTED.
The exchange still has not come, it is way overdue at this point I would not recommend this company
Unfortunately the star rating dropped due to part of my order not being able to be for filled. When I made my order it clearly showed all the products available, however part of my order was not. Modlily notified me and refunded the difference but charged me for postage.
I am very happy with the product that did arrive in the post - which arrived promptly.
I worked with Customer Service Representative Anusha, who was responsive, thorough, fast and efficient. She made the process easy.
I ordered $64 dollars worth of clothes. I tracked the package going back and forth between 2 towns, tried to get post office to help, they could not track the package with the tracking number! Encouraged I contact company, they kept saying it was coming, then showed shipped back to them. They refused to refund my money! I never received the clothing or a refund. They continue to give me a run around sending me to department after deparment or saying I will hear back in a couple days. I realize my money is gone and happy it was not more! Shame on me for trusting an overseas company... don't make the same mistake as me!
This was my first time ordering from ModLily and I couldn't be happier with the two bathing suit tops, two bathing suit bottoms and cover up I received. Much higher quality then I was expecting and everything fit perfectly. I will definitely be shopping from ModLily again. :D
I am very satisfied with my return experience. Renee was responsive to my emails and helped me successfully return two bathing suits that didn't fit. I am very pleased with her customer service.
I had no problems with ordering or receiving my merchandise. I received it quickly and I appreciate that. You have lovely products.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members