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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
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Customer Service
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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I decided to change my size. I followed instructions and within hours it was taken care of. Thanks sunshine!
Very quick response for a return and very helpful.
I did a live chat with Maya. She was very helpful in helping get the information I needed to return my items for a different size.
Thea was so very kind and helpful during online chat. This is my first time using ModLily. If shipment is as quickly as promised and I am satisfied with the product, I will use the site often
A very Easy experience with helpful questions and answers. I am very pleased.
Thea was awesome. I needed info on how to return items. She answered ALL my questions, patiently. I asked ALOT. She tell me to do something, and I asked her to explain exactly how. She did. I was so great full for her previse instructions and great attitude on line. She deserves
5 stars!
Best customer service I have had in years. Because of her, I will definitely use this company a lot more.
I was really worried I'd get a rep who was impatient and would cut me off. That's happened with other online companies. I had a lot of anxiety when I started the chat, afraid I wouldn't type fast enough or irritate the person because I had so many questions. I even had to ask her how to log in and told her I couldn't remember if I'd set up a password. She sent me the info. What a relief. Also the address for returns, all the instructions, and to contact them back after I send it, with the tracking number. Also to write the numbers she gave me,( to approve sending PKG backInguess) on the FRONT of the PKG. I'm sure that's very important if I want to get my PKG returned.
Wonderful experience. Can't say enough good about this person. My anxiety left as she wasn't impatient with me. I hope the next time I have to use The Chat feature again, I'm lucky enough to get her as the cust. Rep.
Wanted to exchange a couple of items. The exchange website is not the best... I had to chat to get a clearer understanding of how to proceed with the exchange. The one I talked with was Oviya, she was very helpful, but just a little hard to understand due to the language barrier, but we finally worked it all out. She did her best to help me understand, and I appreciate her patience with me.
Service was fast and response was polite! Pleasure doing business with this representative of Modliky.
Maya was very quick to respond and provide answers regarding a missing item in my order
Il Pacco arrivato
Tracciatura ok
tutto perfetto
Vestiti splendidi
Alice Number 1 :)
After finally receiving this incredibly anticipated purchase I noticed it was the wrong size —too small.
So I created numerous tickets to find out your exchange policy and procedures. After your u sent me the return label. Therefore, I completed the form requesting a replacement. After weeks, I contacted you and was told I had to pay shipping and an additional amount for the size difference. Which I did. Numerous questions later (as well as weeks), I was promised the return. After nagging, I finally got the tracking information. No updates days at a time. I'm still waiting for my suit lastly promised to me today!
I had made an error when purchasing and my agent was wonderful. He handled my situation above my expectations
I bought a swimsuit from them, very nice and good quality!
Received it in 2 weeks.
I send them an email one time and they responded very fast.
First time i buy something and not the last!
Website a little difficult to move back and forth from one area to another
Renee was very helpful, I was worried about my order. It ended up coming the same day I asked about it. Quick responses are very nice
The swimsuits I ordered were of super high quality and were exactly as shown in the photos. This was such a nice surprise. And the items were consistently true to size as well. When I had questions, the customer support people were very prompt and helpful. I did have to return a few items and the return process was very structured and easy to use. My refund came quickly also. I highly recommend shopping with Modlily.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members