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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
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Customer Service
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Membership Programs
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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Had to send back two swim suits. They were exchanged in record time
I love my new swim tops. They're both so much more beautiful than I had expected. Thank you so much
Thea was very helpful. She solved my problem right away.
I love my bathing suits! They fit perfectly and look amazing! So happy my friend told me about this website!
Rylee is a tremendous employee. She's always a great help answering my questions about your merchandise. She knows your product line very well. And has helped me with expediting my order for my vacation upcoming!,,
I received a quick response from Sunshine. She was professional and provided details in a polite respectful manner
Modlily was a pleasure to do business with. They had a wonderful selection of modest swimsuits to choose from, all true to size. I was able to order several styles in different sizes. There was no problem being able to keep the ones that worked and return the ones that did not. I will definitely order from Modlily again.
Easy to navigate site & simple to order. Items arrived quicker than expected and were well packaged.
Patient and friendly. Very pleased with the outcome.
I ordered 2 swim suits on 3/15/22 After tracking the package for 3 months & communicating by email. I was informed I could not cancel the order. Went on vacation & had to buy 2 swim suits. I finally received the swim suits at the end of June. I proceeded to follow the instructions to return the suits & never received return instructions. I had 30 days to return & started the procedure 1 day after I received the swim suits. Now it is almost 30 days later & I still have not received return info. I now have 2 swim suits that I don't need & what's worse is they are too big. I will never use this company again. They are very unreliable & can you can only communicate by email, which they don't respond to.
Emily gave great information was quick and easy to understand. I hope it all goes accordingly. This was the easiest communication I have ever had
This chat was handled in a very professional manner. Great service!
Very quick respond and help from Customer Service Manager May!:-))
I am very pleased!
Tank You very much!
Greetings from Sweden
I had to return an item. I was very happy with the customer service I was given.
-all my questions were answered thoroughly and fast.
Am so happy, I will surely come back again and buy from you guys.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members