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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
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Returns
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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Great needed to exchange a shirt and it was very easy Mayo was great
My package was delivered to the wrong address. It wasn't even delivered to the correct state. I did a live chat with Maya and things were resolved.
All bathing suits I've purchased have been great quality. I wish your return policy was better. Having to pay the return postage makes the return not worthwhile. Most online companies are offering free postage for returns.
The company worked with me getting the right fit. I had to buy 2 suits and was able to return one of them for a refund.
Although shipping is a little slow, the items I ordered were worth it. I love it when I actually receive just what I ordered. Good quality, good fit! Will definitely order from Modlily again.
I have been dealing with MAY during my exchange of goods. Everything has been most efficient & curious.
Great service, quick response, very easy! This deserves a 5 star rating!
It was quick and easy to solve my problem, Thank you Maya!
I had a issue with printing a return label. Maya was very helpful and professional.
I complained because my order arrived one day late. That's not bad at all. Alice, at the company, still gave me some money back (store credit) which I didn't expect at all or even thought to ask for. Thank you and, again, the items were worth waiting for. I love all 3 swim suits & the dress.
Well worth the wait! They took a while for the shipping. But when I got my outfit and tried it on oh my goodness! SO pretty! I am so happy with it! Thank you!
Maya was my rep & she was very prompt in answering my concern. She was very helpful.
Thea customer service was very good and prompt with the reply. Thankyou
I got the measurements all right BUT! This was to small! Ordered the size 12-14 as 14 is my size, got the top part on but only just!
Going to put it out to Opportunity Shop here in town as this will fit a person who is 10-12 size meaning it is only a Medium size swimsuit.
So, so disappointed in this, was so looking forward to it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members