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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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Since I'm not good on the computer, Maya helped me tremendously with returning an item.
Had questions about a missing item and Sunshine was quick in responding about that item.
Thea was fabulous at checking on my concern and getting back to me immediately.
I also requested help from Maya and she was also fabulous and went above and beyond to assist. Thanks heaps Thea & Maya
Thank you Renee for your prompt act ion and your kindness it was so appreciated
Apparently, I ordered during a particularly busy time so the shipment of my order was delayed. I brought the delay to the attention of customer service and they worked diligently to expedite it until it was successfully delivered. Efforts were most appreciated
Thea helped me fast track my order so I received it berfore leaving on my trip. She was patient & extremely helpful getting the expedited shipping payment to you to make it all possible. A worthy staff member!
Swimwear arrive in less than 2 weeks. Very nice bathers. Colours true to photos
You guys are so fast in dealing with buyers emails.
I needed to change the colour of my order withing minutes of purchasing and Alice has sent me an email noting the change I wanted.
Thankyou.
Maya was very professional in helping me open an account, however I had to end our chat abruptly.
I will be contacting your chat line as soon as I can so that I can place my order... hoping to get Maya on the chat line!
Maya was extremely helpful with my return of my items
I ordered 6 tankini tops, 2 came with shorts that were way to short for me, (have stuff in my cart still too I'm addicted to your stuff.) would it be possible to offer different lengths when ordering a tankini set, I'm a medium, but wear 8" shorts because of varicose vein's I don't want people to have look at. I've noticed a few pairs of shorts say how long but most don't, I have my shorts to match the tops I bought from you so I can wear them, but I would've picked out more but those shorts are too short for me, I'm 5'3", 140 pounds medium fits me perfectly on top.
They're very heavy good quality material too which is nice knowing they'll last. Sunshine was very helpful too, the pictures are to show how short the shorts are, wish you could pick your own lengths is the only downside to this site, the longer shorts in this picture are from $#*!s sporting goods, the other cyan colored ones are from your site, I would love to purchase them from you because I need a navy blue pair as well. Please don't log this as a complaint, I am VERY satisfied with everything I've received to date. This is just an idea to help us older ladies cover our thighs a little bit more,
So very happy with the tummy coverage swim suits I purchased! They are good quality! Well made! They arrived in the window of time promised. Great experience all around! I'd purchase more items in the future.
Associate was very quick to respond and very helpful
Thank you for delivering my items in the specified time plus keeping me constantly updated. My items looked just like the picture and the sizing was correct. I will definitely buy from ModLily again.
First time shopper and totally impressed with products and shipping times
Anusha was very helpful and knowledgeable. It is my first time ordering from modlily and I needed the help.
I had a great experience chatting with Maya today. She was very helpful and is still helping me get to the bottom of my issue.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members