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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
836
value
471
shipping
484
returns
387
quality
452
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We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Sunshine
August 29, 2022

Very quick response to my error looking forward to received my swimmers

Date of experience: August 29, 2022
Australia
3 reviews
0 helpful votes
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Very satisfied with my purchase
August 29, 2022

I got a beautiful wine colored blouse from Mdlily. It came very quick, before time. The fabric was very high quality, designing and color was same as in the picture. The size was a perfect fit. I wore it for a family getogether and everybody loved it. I highly recommend this company. Definitely going to buy again.

Date of experience: August 29, 2022
Florida
1 review
0 helpful votes
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Bathing Suits
August 29, 2022

I had a great experience shopping and with shipping. Everything arrived in a timely manner.

Date of experience: August 29, 2022
South Carolina
1 review
0 helpful votes
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Review for Thea
August 29, 2022

This was my first time ordering from your site. I had an issue and tried the online chat. I was helped quickly and to my satisfaction.

Date of experience: August 28, 2022
Missouri
1 review
0 helpful votes
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Return issue
August 27, 2022

Oviya was very helpful when I had an issue with getting a return label. Her response was prompt and polite

Date of experience: August 27, 2022
Georgia
1 review
0 helpful votes
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Help with exchange
August 27, 2022

I received an order and had one item out of 4 that was a little big. Did a live chat with Oviya and she responded immediately and is handling and sending me my return label for exchange. Everything else I received fit perfectly and loved them.

Date of experience: August 27, 2022
California
1 review
0 helpful votes
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Customer Service
August 27, 2022

This was my first experience with ModLily. I purchased a swimsuit, but unfortunately it didn't fit. Renee was the customer service rep who assisted me in returning the purchase. She promptly replied to my inquiry and made the return simple and easy. All companies should have such an easy process. Thank you.

Date of experience: August 27, 2022
Australia
1 review
0 helpful votes
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Great products
August 27, 2022

Purchased products online, bathers and shorts. Small issue with delivery but they arrived well packaged and great quality. Sunshine helped with the delivery issue and product arrived shortly after. Would purchase again.

Date of experience: August 27, 2022
Ohio
1 review
1 helpful vote
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Rip off
September 25, 2022

They lie. Send your return and ask for refund they say you used their mailer so they minus 10 dollars off your refund. I sent them a copy of my paid receipt that I paid for mailing back! Did not get my full refund! Shady business! Won't see anymore of my money!

Date of experience: August 26, 2022
Colorado
1 review
0 helpful votes
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Anusha was helpful
August 26, 2022

I needed to return 2 items and she was quick and helpful/

Date of experience: August 26, 2022
Texas
1 review
0 helpful votes
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Review
August 26, 2022

Easy to order. Arrival of items took longer than I expected, but everything came. Every fits and looks like the pictures. I am a little disappointed that they are made in China. They seem to be good quality, I haven't washed anything yet.

Date of experience: August 26, 2022
Illinois
1 review
0 helpful votes
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Excellent
August 26, 2022

This is my first time ordering from Modlily. The customer service rep (via email) was very nice, thorough and resolved my issue was resolved within one business day. Great job! I will be ordering again!

Date of experience: August 26, 2022
Texas
1 review
0 helpful votes
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Great!
August 26, 2022

Renee was very helpful and quick to respond to an email I sent. Great customer service rep!

Date of experience: August 26, 2022
Mississippi
1 review
0 helpful votes
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Oviya
August 26, 2022

She was very quick to respond trying to resolve a problem with my purchase. Very helpful and needs five stars but nothihappens when I punch it.

Date of experience: August 25, 2022
Canada
1 review
0 helpful votes
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Anusha
August 25, 2022

Anusha was extremely helpful and very quick to respond... great customer service which is very appreciated especially when the delivery doesnt arrive... the great customer service makes up for the inconvenience! Thank you Anusha!

Date of experience: August 25, 2022
Canada
1 review
0 helpful votes
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Rene
August 25, 2022

The attention to my request was taken care of ASAP.

Always best service. Great products always satisfied.
Regards

Date of experience: August 25, 2022
Colorado
2 reviews
0 helpful votes
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Live Chat Very Helpful
August 25, 2022

I needed clarification re: a return and went to Live Chat and spoke with Oviya. She very quickly resolved my questions and sent me the mailing label for the return.
Customer Service was very nice dealing with this return authorization as well.

Date of experience: August 25, 2022
Canada
1 review
0 helpful votes
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Great response
August 25, 2022

Very helpful and kind. I was very confused with my order and I had a quick response and solved my problem right away. Thank

Date of experience: August 25, 2022
Tennessee
1 review
0 helpful votes
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Oviya CS rep
August 25, 2022

I just want to say that Oviya was right on top of every question. Oviya is the type of employee I would want to hire! Thanks, Laverne Reese Bracken

Date of experience: August 25, 2022
New York
1 review
0 helpful votes
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Package tracking
August 25, 2022

Anusha was awesome very very helpful. There was no delay in response, and gave me what i needed to know

Date of experience: August 25, 2022