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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
836
value
471
shipping
484
returns
387
quality
452
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Massachusetts
1 review
0 helpful votes
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Thea
August 31, 2022

Thea did an amazing job helping to put me at ease over a package that I have not recieved. She was polite and courtise. Thank you for your help! I give her 5 stars!

Date of experience: August 30, 2022
Australia
2 reviews
0 helpful votes
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Perfect fit
August 31, 2022

I came across this site looking for nice bathers to not make me look like a granny(which I am) I order red 3 tops and a bottom in a medium and I was so happy with my purchase they hit perfectly and Color's are true to pictures
I know longer have to feel uncomfortable

Date of experience: August 30, 2022
Australia
1 review
0 helpful votes
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Customer support
August 31, 2022

Anusha was very helpful in giving me the length of a dress I was thinking of buying. It was way too long and as I am short I needed to know before I purchased.

Date of experience: August 30, 2022
Michigan
1 review
0 helpful votes
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Excellent service - by OVIYA
August 30, 2022

OVIYA was absolutely a joy to work with in helping me to return a few things. I will continue to order because of people as helpful as OVIYA and the the quality of the merchandise. Thank you

Date of experience: August 30, 2022
Georgia
1 review
0 helpful votes
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Refund experience
August 30, 2022

Maya was very helpful. Problem solved quickly. She found my order and issued my refund promptly for my returned item.

Date of experience: August 30, 2022
New York
1 review
0 helpful votes
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Maya was very efficient
August 30, 2022

My experience was a good one she was very knowledgeable and knew what she was doing

Date of experience: August 30, 2022
New Jersey
2 reviews
0 helpful votes
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Bathing suits
August 30, 2022

I love the website that you guys have and all the colors and patterns that you show. The shipping is terrific and fast too. I will be back soon when I need something else, like shirts or dresses. I just enjoy going through the clothes and the bathingsuits you have. They fit perfectly and everyone I know loves the patterns and colors on them.

Date of experience: August 30, 2022
Australia
1 review
0 helpful votes
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Good service
August 30, 2022

My swimwear was exactly as seen on the website and size was perfect…thank you
Pauline

Date of experience: August 30, 2022
Colorado
1 review
0 helpful votes
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Order size change
August 30, 2022

Thea was such a great help with my order size change. She made it so easy.
Thank you
*******@aol.com

Date of experience: August 29, 2022
Florida
1 review
0 helpful votes
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Return help
August 30, 2022

Thea was very helpful. And told me what to do to return my items.

Date of experience: August 29, 2022
California
2 reviews
0 helpful votes
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Great customer service!
August 29, 2022

Oviya gave me great customer service. In addition to loving the Modlily clothing (because it is cute, fits well and is well made), their customer service is great! It's so hard to reach anyone on line with most companies - but Modlily took care of my question right away.

Date of experience: August 29, 2022
Indiana
1 review
0 helpful votes
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Purchased swim suits
August 29, 2022

I contacted customer service about a missing piece. Anusha chatted with me and was quick to respond and offer to resend the missing piece.

Date of experience: August 29, 2022
Australia
1 review
0 helpful votes
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Light Purple Ombre Plaid Tankini Set
August 29, 2022

Excellent material, love the colour, fit perfectly.

Date of experience: August 29, 2022
Canada
1 review
0 helpful votes
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Was concerned because I had placed an order & paid through Paypal, 2 days ago, and although I received a receipt for payment from Paypal, I received nothing from ModLily with my order number or tracking number. Maya was able to quickly find my order an send my the information I was looking for, specifically my order number and details acknowledging receipt of my order. Thank you Maya.

Date of experience: August 29, 2022
North Dakota
1 review
0 helpful votes
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Refund
August 29, 2022

I was afraid it was going to be a hassle to get my return shipping paid for. But it turned out very effortlessly. Anusha helped me with the process in the online chat. Thank you.

Date of experience: August 29, 2022
Texas
1 review
0 helpful votes
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Overpayment
August 29, 2022

Due to computer glitches I was charged 4 times for an order. It was taken care of expeditiously and professionally. Thank you!

Date of experience: August 29, 2022
Canada
3 reviews
0 helpful votes
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VERY PLEASED
August 29, 2022

I had purchased 3 items last month. And was so pleased I made another order for 4 more items. The products are very well made and arrived earlier than I expected. I would recommend this site to anyone who will listen.
They fit very well if you follow the guidelines of measurements for your body and body shape..

Date of experience: August 29, 2022
Ireland
2 reviews
0 helpful votes
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Impressed
August 29, 2022

Yes, very impressed.
I will be buying your products again.

Date of experience: August 29, 2022
Australia
1 review
0 helpful votes
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Sunshine
August 29, 2022

Very quick response to my error looking forward to received my swimmers

Date of experience: August 29, 2022
Australia
3 reviews
0 helpful votes
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Very satisfied with my purchase
August 29, 2022

I got a beautiful wine colored blouse from Mdlily. It came very quick, before time. The fabric was very high quality, designing and color was same as in the picture. The size was a perfect fit. I wore it for a family getogether and everybody loved it. I highly recommend this company. Definitely going to buy again.

Date of experience: August 29, 2022