Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!














The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Thea did an amazing job helping to put me at ease over a package that I have not recieved. She was polite and courtise. Thank you for your help! I give her 5 stars!
I came across this site looking for nice bathers to not make me look like a granny(which I am) I order red 3 tops and a bottom in a medium and I was so happy with my purchase they hit perfectly and Color's are true to pictures
I know longer have to feel uncomfortable
Anusha was very helpful in giving me the length of a dress I was thinking of buying. It was way too long and as I am short I needed to know before I purchased.
OVIYA was absolutely a joy to work with in helping me to return a few things. I will continue to order because of people as helpful as OVIYA and the the quality of the merchandise. Thank you
Maya was very helpful. Problem solved quickly. She found my order and issued my refund promptly for my returned item.
My experience was a good one she was very knowledgeable and knew what she was doing
I love the website that you guys have and all the colors and patterns that you show. The shipping is terrific and fast too. I will be back soon when I need something else, like shirts or dresses. I just enjoy going through the clothes and the bathingsuits you have. They fit perfectly and everyone I know loves the patterns and colors on them.
My swimwear was exactly as seen on the website and size was perfect…thank you
Pauline
Thea was such a great help with my order size change. She made it so easy.
Thank you
*******@aol.com
Oviya gave me great customer service. In addition to loving the Modlily clothing (because it is cute, fits well and is well made), their customer service is great! It's so hard to reach anyone on line with most companies - but Modlily took care of my question right away.
I contacted customer service about a missing piece. Anusha chatted with me and was quick to respond and offer to resend the missing piece.
Excellent material, love the colour, fit perfectly.
Was concerned because I had placed an order & paid through Paypal, 2 days ago, and although I received a receipt for payment from Paypal, I received nothing from ModLily with my order number or tracking number. Maya was able to quickly find my order an send my the information I was looking for, specifically my order number and details acknowledging receipt of my order. Thank you Maya.
I was afraid it was going to be a hassle to get my return shipping paid for. But it turned out very effortlessly. Anusha helped me with the process in the online chat. Thank you.
Due to computer glitches I was charged 4 times for an order. It was taken care of expeditiously and professionally. Thank you!
I had purchased 3 items last month. And was so pleased I made another order for 4 more items. The products are very well made and arrived earlier than I expected. I would recommend this site to anyone who will listen.
They fit very well if you follow the guidelines of measurements for your body and body shape..
Yes, very impressed.
I will be buying your products again.
I got a beautiful wine colored blouse from Mdlily. It came very quick, before time. The fabric was very high quality, designing and color was same as in the picture. The size was a perfect fit. I wore it for a family getogether and everybody loved it. I highly recommend this company. Definitely going to buy again.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

