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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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Mae responded within a few hours and set my mind at ease that they had the correct address.
5 stars
Quick response on my refund question, but it's taken awhile to receive it. Still haven't received it
Although the items I received were all nice quality as shown online, I decided to return one on the last day of the eligible period. When ModLily actually received the returned merchandise, there was some confusion about going beyond the acceptable time limits. At first the refund was rejected, but then their Customer Service Rep, Sunshine, carefully reviewed the situation and was able to grant the full reimbursement (not including shipping) back to me. I can continue to shop with confidence here, but if I need to return something in the future, I won't wait to the last minute again!
Helped me with my issue very fast and efficiently. I give Maya a 5 out if 5 rating.
When I decided to peruse this site I was amazed at the wondrful garments etc. & the great prices. I naturally bought some items & have now received them & am totally pleased with them. This site is so wonderful & I would certainly recommend.
I'm not a frequent online shopper and worry that things won't look anything like the pictures, but I was pleasantly surprised with Modlily. I bought bathers (always fraught with danger) but the fit is perfect and the colours divine. Can't wait to test them out in water
Live chat very helpful! Logging in & return with Modlily very confusing for me. Could not have done it without the help of live chat. Hopefully I won't have any problems reordering
Love modlily. My go to place for everyday clothes. Appreciate the quick shipping
I ordered these 2 new dresses and I love the material and the way they fit. Very happy with my purchase.
Sunshine was very polite and helpful in finding the product I was interested in.
Thank you, Sunshine, for your help in my refund matter.
I have now received my refund!
I look forward to shopping again with ModLily!
No problem with my experience at all. Most helpful.
All of the tops are well made and as nice as the pictures.
Fast delivery, quality clothes as represented in on line pictures. Sizing seems a little large but it could be me as I lost some weight over the last few months and did not measure myself before purchase.
Thea did an amazing job helping to put me at ease over a package that I have not recieved. She was polite and courtise. Thank you for your help! I give her 5 stars!
I came across this site looking for nice bathers to not make me look like a granny(which I am) I order red 3 tops and a bottom in a medium and I was so happy with my purchase they hit perfectly and Color's are true to pictures
I know longer have to feel uncomfortable
Anusha was very helpful in giving me the length of a dress I was thinking of buying. It was way too long and as I am short I needed to know before I purchased.
OVIYA was absolutely a joy to work with in helping me to return a few things. I will continue to order because of people as helpful as OVIYA and the the quality of the merchandise. Thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members