Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey stargrey stargrey stargrey stargrey star

Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Lori H.
Unfollow Lori H.
Share Review
Report Review

Great Customer Service
September 7, 2022

I had the pleasure to work with Thea in customer service regarding an issue with logging on. System was not allowing me to even after attempting to change password numerous times. Thea was very helpful, patient and kind. Very good customer service received by Thea.

Date of experience: September 6, 2022
Australia
1 review
0 helpful votes
Follow Debra T.
Unfollow Debra T.
Share Review
Report Review

Very happy
September 7, 2022

Excellent and fast customer service. Very happy with my product and highly recommend.

Date of experience: September 6, 2022
New Zealand
1 review
0 helpful votes
Follow Joanne I.
Unfollow Joanne I.
Share Review
Report Review

Clothing order.
September 7, 2022

Excellent experience with this purchase & dealing with Renee, thank you for your help.

Date of experience: September 6, 2022
Oklahoma
1 review
0 helpful votes
Follow Peggy G.
Unfollow Peggy G.
Share Review
Report Review

Great
September 6, 2022

She done a great job! I am very pleased with her help

Date of experience: September 6, 2022
Japan
1 review
0 helpful votes
Follow Suzette N.
Unfollow Suzette N.
Share Review
Report Review

Alice
September 6, 2022

I have been very satisfied, very nice customer service. Alice helped me a lot. She knows her job well, answered all my questions, updated me with my order, she is very respectfull, kind and professional.

Date of experience: September 6, 2022
Florida
1 review
0 helpful votes
Follow Virginia R.
Unfollow Virginia R.
Share Review
Report Review

Excellent Customer Service
September 6, 2022

Emily answered all my questions quickly and was very patient and courteous!

Date of experience: September 6, 2022
Florida
1 review
0 helpful votes
Follow Lynn J.
Unfollow Lynn J.
Share Review
Report Review

Always happy
September 6, 2022

I love how easy it is to look for my favorite swimwear and dresses and the great prices at Modlily. I find the size charts for each item very helpful. It takes a minute to look at the charts, but then you are pretty sure you are getting the best fit. As the sizes. S, M, and L are not consistent anymore, it really helps to be able to look at the measurements per item.

Date of experience: September 6, 2022
Pennsylvania
1 review
0 helpful votes
Follow Jane M.
Unfollow Jane M.
Share Review
Report Review

Quick helpful response
September 6, 2022

I asked for address change and it was handled very professionally.

Date of experience: September 6, 2022
Washington
1 review
0 helpful votes
Follow Barbara C.
Unfollow Barbara C.
Share Review
Report Review

Alice
September 6, 2022

Very helpful and friendly! Customer service was excellent!

Date of experience: September 5, 2022
Australia
1 review
0 helpful votes
Follow Kerryn G.
Unfollow Kerryn G.
Share Review
Report Review

Fabulous Service
September 6, 2022

I ordered an item for an upcoming holiday and received in time. Unfortunately I needed to exchange and knew the timeline in returning the item, from Australia, and getting the new item was tight. But Modlily were amazing, kept me informed the whole way and the exchange item returned 2 days before my holiday. Cannot fault the exchange process

Date of experience: September 5, 2022
New Zealand
1 review
0 helpful votes
Follow Kim G.
Unfollow Kim G.
Share Review
Report Review

FAB
September 5, 2022

Good shopping sizes true great range arrived quickly.

Date of experience: September 5, 2022
California
3 reviews
0 helpful votes
Follow Joe R.
Unfollow Joe R.
Share Review
Report Review

Colorful and Comfortable
September 5, 2022

I have purchased 9 tops from this merchant. All are quality tailored, beautiful designs, and easy-care fabrics. The shipping was less than 2 weeks. The tops are long, so you may want to order one size smaller, but they are flowy and slimming as well.

Date of experience: September 5, 2022
Canada
1 review
0 helpful votes
Follow Elizabeth T.
Unfollow Elizabeth T.
Share Review
Report Review

Great
September 5, 2022

Got excited what I ordered and received it before the date it said.

Date of experience: September 4, 2022
Texas
1 review
0 helpful votes
Follow ibidun X.
Unfollow ibidun X.
Share Review
Report Review

I was having trouble putting in my coupon code for my final order of clothes, so I reached out to Thea to help me out. He/she gladly talked me through the process of coupons and how to insert them from beginning to end, he/she was also very patient with me when I tried her method of inserting coupons. Overall, Thea was a big and wonderful help to me and now I can pay less!

Date of experience: September 4, 2022
Alabama
1 review
0 helpful votes
Follow June J.
Unfollow June J.
Share Review
Report Review

Great Service
September 4, 2022

Very quick service and resolved my issue in no time at all which I greatly appreciated! Thank you so very much!

Date of experience: September 4, 2022
Missouri
2 reviews
0 helpful votes
Follow Pat C.
Unfollow Pat C.
Share Review
Report Review

Swim suit
September 4, 2022

Ok, it could have went better thank you, thank you, thank you, thank you!

Date of experience: September 4, 2022
New Hampshire
1 review
0 helpful votes
Follow patty T.
Unfollow patty T.
Share Review
Report Review

Rylee!
September 3, 2022

I am old and don't quite understand the chat process. Rylee was patient and answered all my questions. Thank you very much, Rylee. --PD

Date of experience: September 3, 2022
GB
1 review
0 helpful votes
Follow Mayrav W.
Unfollow Mayrav W.
Share Review
Report Review

Good service
September 3, 2022

Anusha was very helpful and said she would process my refund which I should receive in the next 5 days, I hope this is the case but not sure why I had to chase up the refund when Modlily had obviously received my returns nearly a month ago.

Date of experience: September 3, 2022
Arizona
1 review
0 helpful votes
Follow Vonda Z.
Unfollow Vonda Z.
Share Review
Report Review

Review
September 3, 2022

It is a great place to get clothes. The quality is great and I get compliments from others.

Date of experience: September 3, 2022
Italy
1 review
0 helpful votes
Follow Federica K.
Unfollow Federica K.
Share Review
Report Review

Perfect
September 3, 2022

Fantastic purchase and very helpful Sunshine! Love Modlily!

Date of experience: September 3, 2022