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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!














The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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I had the pleasure to work with Thea in customer service regarding an issue with logging on. System was not allowing me to even after attempting to change password numerous times. Thea was very helpful, patient and kind. Very good customer service received by Thea.
Excellent and fast customer service. Very happy with my product and highly recommend.
Excellent experience with this purchase & dealing with Renee, thank you for your help.
I have been very satisfied, very nice customer service. Alice helped me a lot. She knows her job well, answered all my questions, updated me with my order, she is very respectfull, kind and professional.
Emily answered all my questions quickly and was very patient and courteous!
I love how easy it is to look for my favorite swimwear and dresses and the great prices at Modlily. I find the size charts for each item very helpful. It takes a minute to look at the charts, but then you are pretty sure you are getting the best fit. As the sizes. S, M, and L are not consistent anymore, it really helps to be able to look at the measurements per item.
I asked for address change and it was handled very professionally.
Very helpful and friendly! Customer service was excellent!
I ordered an item for an upcoming holiday and received in time. Unfortunately I needed to exchange and knew the timeline in returning the item, from Australia, and getting the new item was tight. But Modlily were amazing, kept me informed the whole way and the exchange item returned 2 days before my holiday. Cannot fault the exchange process
I have purchased 9 tops from this merchant. All are quality tailored, beautiful designs, and easy-care fabrics. The shipping was less than 2 weeks. The tops are long, so you may want to order one size smaller, but they are flowy and slimming as well.
Got excited what I ordered and received it before the date it said.
I was having trouble putting in my coupon code for my final order of clothes, so I reached out to Thea to help me out. He/she gladly talked me through the process of coupons and how to insert them from beginning to end, he/she was also very patient with me when I tried her method of inserting coupons. Overall, Thea was a big and wonderful help to me and now I can pay less!
Very quick service and resolved my issue in no time at all which I greatly appreciated! Thank you so very much!
Anusha was very helpful and said she would process my refund which I should receive in the next 5 days, I hope this is the case but not sure why I had to chase up the refund when Modlily had obviously received my returns nearly a month ago.
Fantastic purchase and very helpful Sunshine! Love Modlily!
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

