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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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I bought this jumpsuit in Yellow, I got a 2xl because I'm tall, and it arrived today and its awesome! I LOVE IT!. I'm 5'11 and skeptical of jumpsuits b/c of my height, but as you can see its almost too long, but the rest fits well. I'd not want to go down a size or it might be too tight in the length.
I'm not sure how I'll be able to zip it on my own, but I'll figure it out.
I bought this for a cruise, and its really elegant looking. I always worry when buying online from sites like these b/c the clothes never arrive looking like they do online, but in this instance it looks exactly like it!
I didnt realize there was an arm hole in the sleeves, so make sure you put your arm through that when putting on.
So go ahead and buy it:-)
It did take about a month to get it after I ordered it, so keep that in mind.
Otherwise, very pleased.
Asked for information regarding a return that i need to do.
Anusha answered all my questions and guided me to what i need to do.
So far, excellent service
Anusha was the agent who assist me today with great customer service very fast response and resolve my issue probably thank you so much
Very quick, friendly and efficient service. I could not find any information with regards to my order being shipped, when I should receive it or the shipping #. She was quick to assure me when I would receive the order and that she would send me a confirmation to email.
She was very helpful and was willingly to help in my matter.
I had no problems with the ordering process, I received my order ahead of my scheduled delivery date and the item ordered was exactly what I wanted. I will definitely be ordering from ModLily again!
Thea has been helping me to find my parcel. I. Am hoping that she will be able to help me.
I ordered $134 worth of clothes. Understanding it ships from over seas, I waited more than enough time for the clothing to arrive. When it never did I contacted them to request a reship or refund only to be told too much time has passed. Way too many other companies out there. Please don't risk your money on this one.
Anusha provided very good customer service helping me process a return. She was efficient and helpful.
She was quick, efficient and sincere in her interest to help. She located and resolved issues with my two previous and failed online communications with Modlily Help Service to return an item that does not fit well.
Customer Service Alice was so helpful and very quick to answer any of my questions. Thank you Alice
First time using this type of system, very prompt and helpful
Renee did an excellent job in assisting me! She made it simple and easy to cancel my order.
I was having difficulty initiating a return so clicked on the live chat and was instantly assisted by Anusha who made the rest of the process very easy. Thank you!
I had the pleasure to work with Thea in customer service regarding an issue with logging on. System was not allowing me to even after attempting to change password numerous times. Thea was very helpful, patient and kind. Very good customer service received by Thea.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members