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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
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Returns
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Customer Service
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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There service and delivery is good. It I see something else I like I would order
Thank you so much for such responsive and helpful service. You guys are so awesome. Thank you so much. I will be back to buy more.
I always enjoy my purchases from Modilly. My shopping experience has always been a good one. I recommend it to my friends.
I was pleasantly surprised for the price that I paid for my outfits dresses and swimsuits. Expected to be cheaply made product but that's not the case beautifully made beautiful material!
I have been shopping with Modlily for a while & my last purchase I needed to return a few items. I was having a very frustrating return experience & could not get a return label or anyone to help me thru email. I finally decided to start a live chat & Maya come through like a champ. She was VERY informative & gave me detailed instruction on my return items but more importantly she was VERY polite. I appreciate ALL her help. I love what Modlily has to offer & can't wait for my next shipment. Thanks again for helping me in my time of stress. Darlene Willborn
I talked to Thea and I was confused by the coupons and she explained it to me and was very patient with me. Thank you Thea
Thea was able to quickly respond and help e with my order.
Anusha was able to look up my order, see that I had returned the items on time for a refund and issue an order for refund very quickly. 5 star
I love all three suits ordered. Would be nice if you had a choice of short or longer bottoms. Us old people do not like super short bottoms. I appreciated the communication re ordering and delivery. Thank you
I thought I lost a package, so I contacted Modlily for tracking information. They got back to me quickly and told me it was delivered. My husband had left it in his truck for a couple of days and completely forgot about it.
Needed help with a return that didn't fit and they were very helpful.
Totally disappointing thin material cheaplook. Not like pictures at All! Pads in tops were disfigured ( bent indents) you get what you pay for Never Again! I will continue to spend good money on my swim wear rather then waste money
Thea... Really was quick to solve the problem with my order
Thea was amazing. The help she gave me with my order was exceptional.
I had a question about part of my delivery, and Maya answered it with a quickness. Thank You Maya for the Great Customer Service
Found it pleasant and they knew what they were doing
I bought 3 bathing suits to go to the beach recently. I was not happy about my new "tire" around my waist. These bathing suits are so flattering. The colors are beautiful and I felt pretty at the beach. The quality is good as I have washed the suits several times.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members