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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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Florida
1 review
0 helpful votes
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Bathing suits
September 19, 2022

Very nice for the price and I get so many compliments

Date of experience: September 19, 2022
Texas
1 review
0 helpful votes
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Maya
September 19, 2022

Dealing with a lost order - or at least I though it was lost. Maya was great, very prompt, found my order under a very old email and corrected it for me. I appreciate her so much today.

Date of experience: September 19, 2022
Michigan
1 review
0 helpful votes
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Excellent customer service
September 19, 2022

I needed to change some personal information on my account, Maya was very helpful, and very quick to update the account - thank you!

Date of experience: September 19, 2022
South Africa
1 review
0 helpful votes
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Order
September 19, 2022

After I inquired about my order, Renee was so nice to divide my order in 2 different packages to make sure I receive my order ASAP.

Thank you for the great service and friendly staff.

Date of experience: September 19, 2022
Canada
1 review
0 helpful votes
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Bathing suit
September 19, 2022

I was very happy with a bathing suit and a top, Finally true to size, i like the dress top but not fond of the material

Date of experience: September 19, 2022
Australia
1 review
0 helpful votes
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Very good quality
September 19, 2022

I am extremely pleased with the quality and fit. It arrived pretty fast. Very reasonably priced too.

Date of experience: September 19, 2022
Pennsylvania
1 review
0 helpful votes
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Delivery mishap
September 18, 2022

Maya helped me with an issue on my order. She was very nice and quick to make things right!

Date of experience: September 18, 2022
GB
1 review
0 helpful votes
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Customer Service
September 18, 2022

Had a chat with Maya just now and she was very helpful with information about questions I had about returning items.

Date of experience: September 18, 2022
Washington
1 review
0 helpful votes
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The purchase amount was $71.51 however the refund I received was only $49.27. I suppose you took off for the postage but it didn't cost that much so why is the refund so short?

Date of experience: September 17, 2022
Illinois
1 review
0 helpful votes
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Maya
September 17, 2022

Maya was very quick to respond and did what she could. She offered to take it further and I'm going to patiently wait for her to resolve the issue. Great customer service!

Date of experience: September 17, 2022
New Zealand
1 review
0 helpful votes
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Returns Policy
September 17, 2022

I bought an item that was the incorrect size and originally requested a replacement larger size but postage from NZ to USA was too expensive so I opted to keep the item. Renee's response totally amazed me - not only did she offer a refund but she allowed me to keep the original item. Very rare to find this sort of service for on line purchases and so greatly appreciated.

Date of experience: September 16, 2022
Idaho
1 review
0 helpful votes
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Return
September 16, 2022

Anusha quickly helped me with my question about the return and exchange of an item. Very happy with my experience with Modlily!

Date of experience: September 16, 2022
South Carolina
1 review
0 helpful votes
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Customer service
September 16, 2022

Renee was just excellent in helping me. Thank you I have placed another order since she was so nice

Date of experience: September 16, 2022
Canada
1 review
0 helpful votes
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Good Pricing
September 16, 2022

My order came and 1 out of the two swimsuits was tight around the armpits and upper bust area but both were the same size. Not sure about that but I was very pleased with the one that did fit good. The other I will re-gift. I wished the shipping was quicker as it certainly is not as quick as some other shipping companies..

Date of experience: September 16, 2022
New York
1 review
0 helpful votes
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Plan to purchase from again!
September 16, 2022

Love the beautiful choice of clothing offered. Well made, great quality, large selection to choose from.

Date of experience: September 15, 2022
Australia
1 review
0 helpful votes
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Very happy with my purchases
September 16, 2022

Great service, quick delivery. Love my items they fit as per the size guide, cant wait for summer

Date of experience: September 15, 2022
Louisiana
1 review
0 helpful votes
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Thanks for assistance
September 15, 2022

Maya helped with this cancellation and requested refund for me. Thank you Maya!

Date of experience: September 15, 2022
Michigan
1 review
0 helpful votes
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Exceptional
September 15, 2022

Awesome customer service and quick to answer my question and concerns

Date of experience: September 15, 2022
Rhode Island
1 review
0 helpful votes
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Helped me find my order.
September 15, 2022

She found it right away! I am waiting for the return shipping label to arrive in my email. She said it could take up to 12 hours.

Date of experience: September 15, 2022
Canada
1 review
0 helpful votes
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There service and delivery is good. It I see something else I like I would order

Date of experience: September 15, 2022