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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!














The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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Very nice for the price and I get so many compliments
Dealing with a lost order - or at least I though it was lost. Maya was great, very prompt, found my order under a very old email and corrected it for me. I appreciate her so much today.
I needed to change some personal information on my account, Maya was very helpful, and very quick to update the account - thank you!
After I inquired about my order, Renee was so nice to divide my order in 2 different packages to make sure I receive my order ASAP.
Thank you for the great service and friendly staff.
I was very happy with a bathing suit and a top, Finally true to size, i like the dress top but not fond of the material
I am extremely pleased with the quality and fit. It arrived pretty fast. Very reasonably priced too.
Maya helped me with an issue on my order. She was very nice and quick to make things right!
Had a chat with Maya just now and she was very helpful with information about questions I had about returning items.
The purchase amount was $71.51 however the refund I received was only $49.27. I suppose you took off for the postage but it didn't cost that much so why is the refund so short?
Maya was very quick to respond and did what she could. She offered to take it further and I'm going to patiently wait for her to resolve the issue. Great customer service!
I bought an item that was the incorrect size and originally requested a replacement larger size but postage from NZ to USA was too expensive so I opted to keep the item. Renee's response totally amazed me - not only did she offer a refund but she allowed me to keep the original item. Very rare to find this sort of service for on line purchases and so greatly appreciated.
Anusha quickly helped me with my question about the return and exchange of an item. Very happy with my experience with Modlily!
Renee was just excellent in helping me. Thank you I have placed another order since she was so nice
My order came and 1 out of the two swimsuits was tight around the armpits and upper bust area but both were the same size. Not sure about that but I was very pleased with the one that did fit good. The other I will re-gift. I wished the shipping was quicker as it certainly is not as quick as some other shipping companies..
Love the beautiful choice of clothing offered. Well made, great quality, large selection to choose from.
Great service, quick delivery. Love my items they fit as per the size guide, cant wait for summer
Maya helped with this cancellation and requested refund for me. Thank you Maya!
Awesome customer service and quick to answer my question and concerns
She found it right away! I am waiting for the return shipping label to arrive in my email. She said it could take up to 12 hours.
There service and delivery is good. It I see something else I like I would order
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

