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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!














The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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Was looking for balance of order and I received prompt reply.
Alice helped with everything I needed when it came to exchanging my swimsuits!
Was very easy to order from. I was pleased with ease of checkout and delivery of tops. The tops are pretty true to size. - Maybe slightly smaller. The sweater tops fit great. The regular tops are almost snug but still fits. I think next time I might order a size larger as I do like my tops on the very loose side. Color and styles are awesome.
Made an exchange on 1 of 6 tops purchased. The process was easy and customer service efficient.
System did not update my shipping status as delivered
I had confusion about my payment, I reached out, and had a quick response explaining what I had been confused about. I was left feeling reassured with trust. Thank you, May.
The chats line was extremely helpful on tracking an item missing in my shipment.
Easy to follow and quick response, and very helpful. Thank you.
Teresa was very helpful and resolved my issue quickly.
Thea helped me get my payment made after I had much difficulty in the process
I needed help with a return and it was quick and easy. They knew exactly what I needed and how to help.
Had a couple refunds and only one posted. Live chat has helped with the issue so we will see if it gets done. So far good help now if it just gets finished. Hopefully i can post a review in the near future that it was handled
She was very helpful. And looked it up right away.
Returning one of my orders was a very great experience so far, waiting for the label
Alice followed up my delivery with prompt replies to my emails.
Maya knows her job, quickly and effeciently she helped me within approx. 2-3 min.
My order was delivered and I need to return the entire order.
I asked her to assist me with a return label the computer that your website won't generate.
She states she'll email it to me within 48 hours to my email.
Give her a raise & the acknowledgment she so deserves for her excellent customer service.
I really hope she is recognized for her amazing help she's provided me and I'm sure countless others.
I appreciate you employing great employees to help with customer service questions.
Maya again, thank you so very much!
Jacki Linn
Order # MM**************
The products were easy to order and they were delivered quickly. Product fits perfectly. Very easy site to order from
Thea was great and very helpful! Made my return very easy.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

