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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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New York
1 review
0 helpful votes
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Great customer service
September 22, 2022

Was looking for balance of order and I received prompt reply.

Date of experience: September 22, 2022
Wisconsin
1 review
0 helpful votes
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Alice
September 22, 2022

Alice helped with everything I needed when it came to exchanging my swimsuits!

Date of experience: September 22, 2022
Texas
1 review
0 helpful votes
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ModLily Tops
September 22, 2022

Was very easy to order from. I was pleased with ease of checkout and delivery of tops. The tops are pretty true to size. - Maybe slightly smaller. The sweater tops fit great. The regular tops are almost snug but still fits. I think next time I might order a size larger as I do like my tops on the very loose side. Color and styles are awesome.

Date of experience: September 21, 2022
Ohio
1 review
0 helpful votes
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Great customer service!
September 21, 2022

Made an exchange on 1 of 6 tops purchased. The process was easy and customer service efficient.

Date of experience: September 21, 2022
Pennsylvania
1 review
0 helpful votes
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Anusha is Great! Helped me very quickly
September 21, 2022

System did not update my shipping status as delivered

Date of experience: September 21, 2022
Oklahoma
1 review
0 helpful votes
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Trust
September 21, 2022

I had confusion about my payment, I reached out, and had a quick response explaining what I had been confused about. I was left feeling reassured with trust. Thank you, May.

Date of experience: September 21, 2022
Florida
1 review
0 helpful votes
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Fast Service on Chats
September 21, 2022

The chats line was extremely helpful on tracking an item missing in my shipment.

Date of experience: September 21, 2022
GB
1 review
0 helpful votes
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Very pleased with the service
September 21, 2022

Easy to follow and quick response, and very helpful. Thank you.

Date of experience: September 21, 2022
Canada
1 review
0 helpful votes
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Teresa
September 21, 2022

Teresa was very helpful and resolved my issue quickly.

Date of experience: September 20, 2022
Missouri
1 review
0 helpful votes
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Excellent service
September 21, 2022

Thea helped me get my payment made after I had much difficulty in the process

Date of experience: September 20, 2022
North Carolina
1 review
0 helpful votes
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Very helpful
September 20, 2022

I needed help with a return and it was quick and easy. They knew exactly what I needed and how to help.

Date of experience: September 20, 2022
New Zealand
1 review
0 helpful votes
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Alice
September 20, 2022

My order was no longer available- as I did not want another product I requested a refund. This was done promptly.

Date of experience: September 20, 2022
Georgia
1 review
0 helpful votes
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Maya
September 20, 2022

She was great help to me. All my questions were answered

Date of experience: September 20, 2022
Indiana
1 review
0 helpful votes
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Refund
September 20, 2022

Had a couple refunds and only one posted. Live chat has helped with the issue so we will see if it gets done. So far good help now if it just gets finished. Hopefully i can post a review in the near future that it was handled

Date of experience: September 20, 2022
Minnesota
1 review
0 helpful votes
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Tracking order
September 20, 2022

She was very helpful. And looked it up right away.

Date of experience: September 20, 2022
Canada
1 review
0 helpful votes
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Great and quick response
September 20, 2022

Returning one of my orders was a very great experience so far, waiting for the label

Date of experience: September 20, 2022
Australia
1 review
0 helpful votes
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Superb service
September 20, 2022

Alice followed up my delivery with prompt replies to my emails.

Date of experience: September 20, 2022
New Mexico
1 review
0 helpful votes
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Maya knows her job, quickly and effeciently she helped me within approx. 2-3 min.
My order was delivered and I need to return the entire order.
I asked her to assist me with a return label the computer that your website won't generate.
She states she'll email it to me within 48 hours to my email.

Give her a raise & the acknowledgment she so deserves for her excellent customer service.
I really hope she is recognized for her amazing help she's provided me and I'm sure countless others.

I appreciate you employing great employees to help with customer service questions.

Maya again, thank you so very much!

Jacki Linn
Order # MM**************

Date of experience: September 20, 2022
Canada
1 review
0 helpful votes
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Experience
September 20, 2022

The products were easy to order and they were delivered quickly. Product fits perfectly. Very easy site to order from

Date of experience: September 19, 2022
California
1 review
0 helpful votes
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Excellent customer service
September 20, 2022

Thea was great and very helpful! Made my return very easy.

Date of experience: September 19, 2022