Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey stargrey stargrey stargrey stargrey star

Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Amanda Y.
Unfollow Amanda Y.
Share Review
Report Review

Amazing suits!
March 23, 2023

Great quality and exactly like the product pictures. Colours are bright, quality is good. Fit is true to size. I usually purchase a size 12 and in these suits I purchased a large. Fit is awesome. I purchased 6 suits and returned two. The only draw back is you pay for shipping for any return. However, a full refund was put back on my visa for the items I purchased. I had several compliments on my suits while I was in the Caribbean on vacation. Many people asked where I bought my suits. I was promoting your company all week! Thank you!

Date of experience: March 23, 2023
Pennsylvania
1 review
0 helpful votes
Follow Bricker D.
Unfollow Bricker D.
Share Review
Report Review

Swimdress
April 22, 2023

I haven't received it yet it's 3/23 call twice keeps saying it's coming! Slow service will not order again

Date of experience: March 23, 2023
Canada
1 review
0 helpful votes
Follow Carol G.
Unfollow Carol G.
Share Review
Report Review

Love the clothes and swim suites. All happy with my purchases.

Date of experience: March 23, 2023
GB
1 review
0 helpful votes
Follow Pamela S.
Unfollow Pamela S.
Share Review
Report Review

Holiday Shopping
March 23, 2023

I don't usually purchase on line but the 2 tops l liked were pretty so l took a chance.
I couldn't be more happier the quality is excellent, and look exactly as advertised l ordered XL but should of come down a size arrived quickly too.

Date of experience: March 23, 2023
GB
1 review
0 helpful votes
Follow Ann C.
Unfollow Ann C.
Share Review
Report Review

Brilliant service
March 23, 2023

The order came within a very good timescale, the item are as described and good quantity, very please with them

Date of experience: March 23, 2023
Australia
1 review
0 helpful votes
Follow Bishop Z.
Unfollow Bishop Z.
Share Review
Report Review

Came on time looks lovely fits well love the colours

Date of experience: March 23, 2023
GB
1 review
0 helpful votes
Follow Sylvia K.
Unfollow Sylvia K.
Share Review
Report Review

My order
April 22, 2023

I was not happy with the quality of one of the items. The green top was a very cheap cotton and not as expected.

Date of experience: March 23, 2023
Brazil
1 review
0 helpful votes
Follow Broome S.
Unfollow Broome S.
Share Review
Report Review

Lovely quality!
March 23, 2023

The two tops I purchased were lovely quality and fitted correctly. Just wish it didn't take so long to receive them but we'll worth, thank you.

Date of experience: March 23, 2023
Finland
2 reviews
0 helpful votes
Follow jill b.
Unfollow jill b.
Share Review
Report Review

First order
March 23, 2023

The swimsuit was above expectations. The size was perfect, and the quality was very good.

Date of experience: March 22, 2023
Minnesota
2 reviews
0 helpful votes
Follow Rosemary G.
Unfollow Rosemary G.
Share Review
Report Review

Disappointing
April 22, 2023

I have not received my order. I sent a message regarding the expected delivery, but no one even responded.this would have been a common courtesy. Doubt I will order from them again.

Date of experience: March 22, 2023
Canada
1 review
0 helpful votes
Follow Micheline E.
Unfollow Micheline E.
Share Review
Report Review

Very happy with my purchase, the clothes was as expected with great design.

Date of experience: March 22, 2023
Canada
1 review
0 helpful votes
Follow Nancy J.
Unfollow Nancy J.
Share Review
Report Review

Great product
March 23, 2023

Great and timely delivery! Very happy with the product and will be ordering again!

Date of experience: March 22, 2023
Canada
2 reviews
0 helpful votes
Follow Demers-Oligny K.
Unfollow Demers-Oligny K.
Share Review
Report Review

Cute
March 22, 2023

It took awhile since one suit was cancelled, then received, tried on, very nice!

Date of experience: March 22, 2023
California
1 review
0 helpful votes
Follow Christopherson A.
Unfollow Christopherson A.
Share Review
Report Review

Summer blouse
March 22, 2023

Love the blouse, light weight, cool, fits perfect (small), dress up or down. Very happy with my second purchase from Modlily

Date of experience: March 22, 2023
Massachusetts
1 review
0 helpful votes
Follow Hendrickson F.
Unfollow Hendrickson F.
Share Review
Report Review

Best prices, Great quality!
March 22, 2023

Very satisfied. I do need to return one item as I didnt care for the way it on me. I couldnt find a way to return it.

Date of experience: March 22, 2023
California
1 review
0 helpful votes
Follow Corey L.
Unfollow Corey L.
Share Review
Report Review

Third Purchase, another success
March 21, 2023

The ordering was easy, sizes true and arrived when promised. The bathing suits are high quality and will be perfect for our vacation. The clothes also fit well. I will continue to shop with Modlily.

Date of experience: March 21, 2023
New Jersey
2 reviews
0 helpful votes
Follow Fallon S.
Unfollow Fallon S.
Share Review
Report Review

Wearing the green
March 21, 2023

I ordered two St Patrick's Day shirts in large. One fit and the other one is too tight. Makes me Leary about making more shirt purchases.

Date of experience: March 21, 2023
Arizona
2 reviews
0 helpful votes
Follow Myers G.
Unfollow Myers G.
Share Review
Report Review

Very happy
March 21, 2023

Items arrived and were true to size. Material was good quality and were fun designs. I have gotten a lot of compliments and people are asking me where I got them. I'm happy

Date of experience: March 21, 2023
Tennessee
2 reviews
0 helpful votes
Follow Pendergraph F.
Unfollow Pendergraph F.
Share Review
Report Review

Material
April 20, 2023

Some of products are not what the material sa it is they don't know what polyester is be ware.

Date of experience: March 21, 2023
Ohio
1 review
0 helpful votes
Follow William E.
Unfollow William E.
Share Review
Report Review

No Customer Service
April 20, 2023

My wife broke her leg and wanted to return a swimsuit. It was less than a week over 30 days and they would not accept the return. No exceptions. BS. You also need English speaking reps.

Date of experience: March 21, 2023