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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Order
March 26, 2023

What I received was great and fast delivery, I will order again, but later on in the year..

Date of experience: March 26, 2023
Canada
1 review
0 helpful votes
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Pleased as punch
March 26, 2023

Love your styles. Fast delivery. Called Modlily to inquire about billing and was very satisfied with friendly service and explanation.

Date of experience: March 26, 2023
Connecticut
1 review
0 helpful votes
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Great!
March 26, 2023

Everything was just as I hoped it would be. Everything was great.

Date of experience: March 25, 2023
Washington
1 review
0 helpful votes
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5+ Star review
March 26, 2023

I ordered several items not really trusting or sure of size but when I received items, they were not only sized well but were quality made. I did have one item a swim suit bottom that I ordered the wrong size and they quickly approved an exchange and it is on it's way back for the correct one. I will order again.

Date of experience: March 25, 2023
California
1 review
0 helpful votes
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Blouses
March 25, 2023

Slow delivery - otherwise excellent. Tops run big.

Date of experience: March 25, 2023
New York
2 reviews
0 helpful votes
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The ordering process was terrific and the delivery was fast

Date of experience: March 25, 2023
Kentucky
1 review
0 helpful votes
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I returned 2 items: Lavender crinkle short sleeve t-shirt size *******@25.19 for a XXL. Also a short sleeve ombre t-shirt pink/turquoise XXL@ 17.22 for a XXXL. Where does this stand?

Date of experience: March 25, 2023
Canada
1 review
0 helpful votes
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Poor return service
April 24, 2023

You charge my card immediately but when I have to return parcel it takes too long. Canada post says it was returned but I don't see anything on my card.

Date of experience: March 25, 2023
California
1 review
0 helpful votes
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Bathing suits
April 24, 2023

Took almost a month to get my item and what I purchased wasn't what I expected. Not really happy with the fit

Date of experience: March 24, 2023
Kentucky
1 review
0 helpful votes
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I give you guys a great review
March 25, 2023

So far I've been impressed with this company. They have helped me when I have contacted them.

Date of experience: March 24, 2023
Florida
2 reviews
0 helpful votes
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Buying
March 24, 2023

Very nice ordering system. I hope the exchange goes well also

Date of experience: March 24, 2023
California
1 review
0 helpful votes
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Bathing suit top & shorts
March 24, 2023

Kept in updated on process and was delivered with the product being exactly what I was expecting.

Date of experience: March 24, 2023
Texas
1 review
0 helpful votes
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Delivery
April 23, 2023

Was told by agent delivery would be no later than the 18th if march 2023 and told it would be 22nd of march 2023. Still waiting and the agent I chatted with today day said it was being delivered but no other info was given. Will never order from them again.

Date of experience: March 24, 2023
Arkansas
1 review
0 helpful votes
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Everything is wrong!
April 23, 2023

I have loved what I have ordered before but this order is completely wrong. I received 3 of the same sweater and all the clothing is too small! I have ordered in the past and everything was a perfect fit. The shipping took forever this time and was shipped from China! I will have to return all 7 items.

Date of experience: March 24, 2023
New Hampshire
1 review
1 helpful vote
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Return / refund
April 23, 2023

Toos ran tight in chest and arms for my normal size and was only offered 50 percent refund when I called same day I received them.

Date of experience: March 24, 2023
GB
1 review
0 helpful votes
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3 tops
March 24, 2023

Although I waited a while they eventually came and they were gorgeous tops very well made and I would order again

Date of experience: March 24, 2023
Canada
1 review
0 helpful votes
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Swimsuits
March 24, 2023

Received both suits in decent timeframe, did not like how one top fit, tried to access return option, VERY difficult, just gave up on trying with no success… most likely will not order from this company again

Date of experience: March 24, 2023
California
1 review
0 helpful votes
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Very nice swimsuits
March 24, 2023

ModLily has great customer service, delivers on time, and has really cute swimsuits and clothing. I will definitely purchase from them again.

Date of experience: March 24, 2023
Tennessee
1 review
0 helpful votes
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Was skeptical but VERY satisfied!
March 24, 2023

Ordered and delivered in a very timely matter. Was skepticle about the bathing suits...i have had a double mastectomy with no reconstruction. Swim top will fit perfect once i remove the pads. Swim bottoms are comfy also!:

Date of experience: March 24, 2023
Ohio
2 reviews
0 helpful votes
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Pleased with merchandise
March 24, 2023

Ordered 2 swim suits recently an was very pleased with material, style an quality. Other than being to big an having to return I will definitely order again

Date of experience: March 24, 2023