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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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We monitor reviews for authenticity

Rhode Island
1 review
0 helpful votes
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Great fit.
March 28, 2023

Love the colors and they fit true to size. They items were delivered promptly.

Date of experience: March 28, 2023
Colorado
1 review
0 helpful votes
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Shipping
March 28, 2023

It takes too long to get your products.anything over a week or 10 days is too long

Date of experience: March 28, 2023
Maine
1 review
0 helpful votes
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Satisfied
March 28, 2023

Every bathing suit is so well made and I now know my best sizes in these beautiful pieces!

Date of experience: March 28, 2023
New Hampshire
1 review
0 helpful votes
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Accurate in sizing
March 28, 2023

Easy to navigate the website, lots of options and the sizes are accurate. At least with my orders!

Date of experience: March 28, 2023
Georgia
1 review
0 helpful votes
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Good quality
March 28, 2023

Try to size looks just like the picture looks great

Date of experience: March 28, 2023
Canada
1 review
0 helpful votes
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Very pleased with packaging, items and pricing. Will order again.

Date of experience: March 28, 2023
North Carolina
1 review
0 helpful votes
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I ordered 9 bathing suits, other clothes and products. Everything arrived on time, great quality and very happy with everything

Date of experience: March 28, 2023
Virginia
1 review
0 helpful votes
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My bathing suit
March 28, 2023

Finally a good fit and a beautiful bathing suit
Priced just right. Thank you!

Date of experience: March 28, 2023
Vermont
2 reviews
0 helpful votes
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Very happy!
March 28, 2023

I am very pleased the cloth fit perfect and the delivery is fast!

Date of experience: March 28, 2023
Texas
1 review
0 helpful votes
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Great experience
March 28, 2023

Ordered 3 bathing suits. They are all great quality and fit. True to size

Date of experience: March 28, 2023
New York
1 review
0 helpful votes
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Best experience ever.
March 28, 2023

Great clothes. Fits perfect. Arrived 2 WEEKS sooner than expected.

Date of experience: March 28, 2023
GB
1 review
0 helpful votes
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Swimwear
March 28, 2023

Love the products and fit perfectly. Will purchase more items.

Date of experience: March 28, 2023
South Carolina
1 review
0 helpful votes
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Beautiful and great quality
March 28, 2023

Package was delivered as projected and the swimsuit is beautiful. I think it's the best quality material I have ever purchased in a swimsuit. It arrived on time for my cruise. Love it!

Date of experience: March 28, 2023
Wisconsin
3 reviews
0 helpful votes
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Service and Fit
March 28, 2023

Received my items in a timely manner. And the style and fit of the items are awesome!

Date of experience: March 28, 2023
Florida
1 review
1 helpful vote
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Bought 3 items, Everything was wrong sizes and no return slip, the dress was not good quality, and from reading other reviews you have to pay a fee to return. Not good customer service!

Date of experience: March 27, 2023
Florida
1 review
0 helpful votes
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Poor customer service
April 26, 2023

Unable to resolve an issue with my order. Unable to speak to a live person. Very frustrating.

Date of experience: March 27, 2023
Indiana
2 reviews
0 helpful votes
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Pretty good!
March 27, 2023

Very pleased w/products (pricey but nice) & delivery. I did receive confusing texts about my not having cleared my shopping cart/bag, when I had in fact, done so; which I confirmed per PC to your customer service #, & spoke w/a helpful lady who stated my order was indeed on its way to me, & the text was just advertising. I would prefer to not get those texts.

Date of experience: March 26, 2023
Australia
1 review
0 helpful votes
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Purchased top
March 26, 2023

Everything ok but same old problem with getting the sizing right. Have ordered more now I have one article and judge the size by that

Date of experience: March 26, 2023
Canada
1 review
2 helpful votes
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Fast delivery of some items
March 26, 2023

The website is easy to use but once you connect you receive numerous emails daily...all with differing specials and deals.
I received 3 of my 6 items within 2 weeks of ordering. All were packaged well and true to size and as described on website. (2 piece bathing suit, white waffle and lace cold shoulder top and a blue patterned chiffon and slip dress) I'm usually amazed at the quality of the bathing suits, compared with other top brand suits that fell apart with exposure to the pool.

Date of experience: March 26, 2023
New York
1 review
0 helpful votes
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Order delivery wrong!
April 25, 2023

I had ordered from modlily before and I've always had a great experience. However this time, my order was so messed up. I made 2 separate orders but only received one. The items shipped to me with a damaged "yellow" postal sticker that said package was received "in bad condition. " the items delivered were NOT what I ordered! They sent me 2 of the same swim dress which was only supposed to be 1! Then an item was missing and they sent me a dress I did NOT even order! Never received my other order This is so disappointing as I was looking forward to these clothes for my Spring Break Vaca

Date of experience: March 26, 2023