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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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Pennsylvania
1 review
0 helpful votes
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True fit
March 30, 2023

I purchased 3 swim suits. The sizes were true to the size. Nice suits, can't wait to wear them to the pool and beach.

Date of experience: March 30, 2023
Louisiana
1 review
0 helpful votes
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Cheap/ill fitting
April 29, 2023

The clothing (shirt) was very thin and one (the dress) had no definition to it, as well as very long. Very disappointed.

Date of experience: March 29, 2023
Australia
1 review
0 helpful votes
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Costumes
March 30, 2023

Some items were delivered earlier then expected, then the rest to be delivered at a later date and no extra delivery cost.
Items received were packed and sealed correctly. Had to made a size change due to me not ordering correctly and it was sorted without problem.
Only just received them, had no time to see how they go in the water or how long they will last.
Totally satisfied at the moment.

Date of experience: March 29, 2023
Pennsylvania
1 review
0 helpful votes
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Wrong size
April 28, 2023

The two bottom pieces are the correct size. Satisfied with them. Bottom piece is S. Needs to be XL like the other pieces. There were no instructions as to how to return and exchange for an XL.

Date of experience: March 29, 2023
Arizona
1 review
0 helpful votes
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Tops
March 29, 2023

Love the way they fit. Love the colors and so easy to wash.

Date of experience: March 28, 2023
Australia
1 review
0 helpful votes
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Great
March 29, 2023

Great service, loves my items, and the bathers were a great fit and look fantastic

Date of experience: March 28, 2023
Kansas
1 review
0 helpful votes
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Took a really long time to receive
April 27, 2023

Return policy is extremely difficult and therefore this will probably be my one and only purchase. Of the 5 items I received I need to return 3 of them.

Date of experience: March 28, 2023
Texas
1 review
1 helpful vote
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Swim Wear
March 28, 2023

I got my product and I am very pleased with the swim wear, that I ordered. It is made of good quality material. It's true to the size and fits me perfectly. And your customer service is excellent. I will definitely let my friends and family know about your company. Thank you Modlily, I will definitely order again.

Date of experience: March 28, 2023
Illinois
1 review
0 helpful votes
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Love the clothes I ordered
March 28, 2023

The shirts and leggings I ordered are very comfortable and stylish. Definitely a confidence booster. I'm only hesitant to order again due to the shipping taking so long. I plan on ordering again soon.

Date of experience: March 28, 2023
Tennessee
1 review
0 helpful votes
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Great experience!
March 28, 2023

Easy to order, good price, received promptly! Will probably order again in the future.

Date of experience: March 28, 2023
Oregon
1 review
0 helpful votes
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Swim suit
March 28, 2023

Very happy with the suit and I like the material! The bra part could be a little thicker material

Date of experience: March 28, 2023
New Mexico
1 review
0 helpful votes
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Satisfied
March 28, 2023

Fit to size. Delivered on time. Happy with the pattern and style i chose. Delivered on time.

Date of experience: March 28, 2023
Canada
1 review
0 helpful votes
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Set for Summer
March 28, 2023

This gal is now ready for the summer season, with several swimsuits and cover ups. I ordered several one and two piece suits and all are just perfect. Normally a 12-14 in swimsuits I ordered the XL and they all fit perfectly. The quality is amazing.
The site was easy to maneuver and the order came very quickly. I highly recommend them

Date of experience: March 28, 2023
Colorado
1 review
0 helpful votes
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My Ordwr
March 28, 2023

Ordering was very simple, website works great. Sizes are spot on!

Date of experience: March 28, 2023
GB
1 review
0 helpful votes
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Tankini Tops
March 28, 2023

Very pleased with my purchase. Excellent service, would highly recommend.

Date of experience: March 28, 2023
North Carolina
2 reviews
0 helpful votes
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I purchased a swimsuit from ModLily, and LOVE it! It's an easy to use shopping site, prices were very fair, shipping was fast and I am 100% satisfied!

Date of experience: March 28, 2023
Alabama
2 reviews
0 helpful votes
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Satisfied customer
March 28, 2023

Excellent service. Beautiful blouse. True to size. I wished the pink had not been sold out. I would have ordered a pink one too.

Date of experience: March 28, 2023
New York
1 review
0 helpful votes
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Long delivery time
April 27, 2023

Takes forever to receive and didn't all come together

Date of experience: March 28, 2023
Rhode Island
1 review
0 helpful votes
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Great fit.
March 28, 2023

Love the colors and they fit true to size. They items were delivered promptly.

Date of experience: March 28, 2023
Colorado
1 review
0 helpful votes
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Shipping
March 28, 2023

It takes too long to get your products.anything over a week or 10 days is too long

Date of experience: March 28, 2023