Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey stargrey stargrey stargrey stargrey star

Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

New York
3 reviews
0 helpful votes
Follow Terri D.
Unfollow Terri D.
Share Review
Report Review

Swimsuit
April 2, 2023

Swimsuit exactly as described. Very pretty and fit great. Delivery was a little slow, but not too bad.

Date of experience: April 1, 2023
Oklahoma
1 review
0 helpful votes
Follow Anita L.
Unfollow Anita L.
Share Review
Report Review

Beautiful, high quality clothing.
April 2, 2023

I purchased 2 swimsuits and 3 tank tops from Modlily. I love them all. They are beautiful and the fabric is excellent quality. I could not be more pleased! I will order from this company again and again

Date of experience: April 1, 2023
New York
2 reviews
0 helpful votes
Follow Young P.
Unfollow Young P.
Share Review
Report Review

Love Modlily
April 2, 2023

Very pleased with my order. It arrived in a decent amount to time, and the items fit great.

Date of experience: April 1, 2023
Arkansas
1 review
0 helpful votes
Follow Myers F.
Unfollow Myers F.
Share Review
Report Review

A review of my order
April 1, 2023

The set I ordered was delivered on time and the size was accurate.

Date of experience: April 1, 2023
Canada
1 review
0 helpful votes
Follow Pamela Z.
Unfollow Pamela Z.
Share Review
Report Review

I bought 3 bathing suits from ModLily for my trip to Mexico. I paid for fast shipping and the suits arrived before my trip, which was a week away. The quality was really good. Material was very nice and the size was perfect. Thanks so much! My new favorite place to buy bathing suits.

Date of experience: April 1, 2023
Massachusetts
1 review
0 helpful votes
Follow Tricia J.
Unfollow Tricia J.
Share Review
Report Review

Nice quality
April 1, 2023

I always hated shopping for swingers. This was painless. Maybe I'll try it on soon.

Date of experience: April 1, 2023
Florida
1 review
0 helpful votes
Follow Regina B.
Unfollow Regina B.
Share Review
Report Review

It's a little difficult to figure out your return/exchange process but I did so I'm looking forward to getting them

Date of experience: April 1, 2023
Italy
1 review
0 helpful votes
Follow Terri Z.
Unfollow Terri Z.
Share Review
Report Review

Overseas Store
May 1, 2023

I did not realize I was ordering clothes outside the United States. Plus the clothes arrived too late to take on my vacation. I have no plans to order more clothes from Modlilly.

Date of experience: April 1, 2023
GB
1 review
0 helpful votes
Follow Joyce E.
Unfollow Joyce E.
Share Review
Report Review

Purchase
April 1, 2023

I have had a good experience with Modlily and recommend them

Date of experience: April 1, 2023
Nebraska
1 review
0 helpful votes
Follow Bartlett Q.
Unfollow Bartlett Q.
Share Review
Report Review

Tankini set
April 1, 2023

Shipping was a little long, but then my order came from out of the country too. I was hesitant buying something without trying it on with it not being in the US, but it fits perfect! Very comfortable too.

Date of experience: April 1, 2023
Maryland
1 review
0 helpful votes
Follow Karen V.
Unfollow Karen V.
Share Review
Report Review

Nice clothes, fast shipping
April 1, 2023

All the clothes and bathing suits I ordered were perfect with the size, just as pictured and shipped fast. I am very pleased with my order.

Date of experience: April 1, 2023
Michigan
1 review
0 helpful votes
Follow Nancy E.
Unfollow Nancy E.
Share Review
Report Review

My fault.
May 1, 2023

Shirts are too big. Since I've washed them I will try to make them smaller.

Date of experience: March 31, 2023
Wisconsin
1 review
0 helpful votes
Follow Lynn R.
Unfollow Lynn R.
Share Review
Report Review

Very poor quality
April 30, 2023

Not only is the quality of the product poor but the sizes were way off and I was unable to return or exchange items. I will not be purchasing from Modlily again.

Date of experience: March 31, 2023
Florida
1 review
0 helpful votes
Follow Teresa P.
Unfollow Teresa P.
Share Review
Report Review

Pleased
March 31, 2023

I was very happy to order & everything went smoothly. I was pleased to see that delivery went as well & love my merchandise that I ordered. Thank you.

Date of experience: March 31, 2023
Florida
1 review
0 helpful votes
Follow Bancroft V.
Unfollow Bancroft V.
Share Review
Report Review

Perfect fit
March 31, 2023

Both suits where of good quality and runs true to size. Love the way they look on. Thanks so much! Love them.

Date of experience: March 31, 2023
California
1 review
0 helpful votes
Follow Tabrizi T.
Unfollow Tabrizi T.
Share Review
Report Review

Great suits
March 31, 2023

The order came within 3 weeks a few days earlier than expected. The suits fit as expected as well.

Date of experience: March 31, 2023
Georgia
1 review
0 helpful votes
Follow Coursey X.
Unfollow Coursey X.
Share Review
Report Review

Summer shirts
March 31, 2023

My granddaughter and I love your styles and beautiful colors. We

Date of experience: March 31, 2023
New York
1 review
0 helpful votes
Follow Fantasia Z.
Unfollow Fantasia Z.
Share Review
Report Review

Refund
March 31, 2023

I truly want to thank you for my refund! I know it was a little problem, but your company handled it very well! I thank you for all u did for me. I will be a customer in the future. Again thank you!

Date of experience: March 31, 2023
Colorado
1 review
0 helpful votes
Follow Sooter O.
Unfollow Sooter O.
Share Review
Report Review

Love it
March 31, 2023

I love how fast everything came and only one thing didn't fit as well as the rest of the things. But rest was perfect. I love the material, a little strech

Date of experience: March 30, 2023
Pennsylvania
1 review
0 helpful votes
Follow nancy D.
Unfollow nancy D.
Share Review
Report Review

True fit
March 30, 2023

I purchased 3 swim suits. The sizes were true to the size. Nice suits, can't wait to wear them to the pool and beach.

Date of experience: March 30, 2023