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business logo of Modlily

ModlilyReviews 8,661

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
833
value
471
shipping
484
returns
387
quality
452
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Texas
1 review
0 helpful votes
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Great Customer Service
November 18, 2025

I have purchased clothes from Modlily that have been beautiful, but sometimes the product doesn't fit properly. Modlily is really good about returns and giving credit to purchase different products.

Date of experience: November 17, 2025
Iowa
1 review
0 helpful votes
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Great swimwear
November 17, 2025

Fun shopping all the varieties of swimwear. I've suggested Modlily to several friends. Gotten my swimsuits from here for 5+ years

Date of experience: November 16, 2025
New Mexico
1 review
0 helpful votes
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Site is very user friendly and styles are always modern and perfect for my body type! My only complaint is that I can't always find a featured product... probably because they tend to sell out fast!

Date of experience: November 16, 2025
Florida
1 review
0 helpful votes
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Love Modlily
November 15, 2025

Once I determined the correct size for me, I have been ordering all my blouses/t shirts from Modlily. I do not shop anywhere else!

Date of experience: November 15, 2025
North Carolina
1 review
0 helpful votes
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Newest purchase( purple dress)
November 13, 2025

I received this order a few days ago, however, it does not fit. Way too large. I have loved every thing I have ever bought from you. May I order something else if I can find the same price? How do I return the item I am paying for?

Date of experience: November 13, 2025
Utah
1 review
0 helpful votes
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Customer service
November 13, 2025

I love the clothes that I have bought from you, but unfortunately I ordered wrong and got duplicate items on 5 tops! I could not figure out how to contact customer service so I gave them away to family members and occasional we show up at dinner dressed like twins.

Date of experience: November 12, 2025
Colorado
1 review
0 helpful votes
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So far, so good
November 12, 2025

First time shopping at ModLily. Hoping the quality of your products is as good as it looks on line. Shopping was easy. Hoping for an overall good experience. We'll see when my order arrives.

Date of experience: November 12, 2025
Canada
1 review
0 helpful votes
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Très belle qualité
November 7, 2025

Très belle qualité bon rabais bon service

Date of experience: November 7, 2025
Canada
1 review
0 helpful votes
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Mon magasin en ligne
November 7, 2025

Modlily est mon magasin en ligne préféré. Toutes mes commandes sont arrivées de.façon sécuritaire et bien emballées, et de plus, les retours s'effectuent avec facilité! Merci Modlily!

Date of experience: November 7, 2025
Christina Z.
Virginia
2 reviews
0 helpful votes
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Trendy tops
November 7, 2025

Ordered two tops that are what I like to wear. Hopefully they will be what the picture says when order comes. Ordering was good and your catalog has a nice variety. Thank you.

Date of experience: November 6, 2025
Tennessee
1 review
0 helpful votes
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Bathing suites
November 1, 2025

Sizing guide was easy to use. Hoping that the suites come in before my trip in Dec. Excited to see quality and durability. I have never shopped this site before. I usually get let down by Internet site shopping as a whole.

Date of experience: November 1, 2025
Virginia
1 review
0 helpful votes
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Pretty dress
October 26, 2025

The dress is very comfortable and dressy. Perfect to wear to our daughter's rehearsal dinner. Also appropriate for a wedding. I ordered my usual size (6) and it fit well. It was a bit longer on me as I am 5 ft. Tall and the model was taller. It still will fit the bill.

Date of experience: October 26, 2025
Louisiana
1 review
0 helpful votes
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Great Quality
October 26, 2025

When you order something, you expect it to look like the picture. Everything looks great and feels great. Definitely will not be my last time ordering.

Date of experience: October 16, 2025
Kentucky
1 review
0 helpful votes
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Cute Swimsuits
October 26, 2025

I have ordered swimsuits 2 different times. They are so cute. The colors are as shown in photos and they are true to size in my experience. I recommend.

Date of experience: October 26, 2025
Connecticut
1 review
0 helpful votes
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Shirts are wonderful
October 26, 2025

I bought 2 shirts and I love them. They fit perfectly and are so soft. I loved them so much that I bought another one then I bought 2 more. Good quality and just so soft. Love them all!

Date of experience: October 26, 2025
Florida
1 review
0 helpful votes
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GREAT EXPERIANCE
October 26, 2025

The items I ordered were nicer than I expected. Each item was the perfect size. Well made with a lot of details. I can't wait til the next order comes in.

Date of experience: October 25, 2025
New York
1 review
0 helpful votes
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Lovely denim blazer
October 24, 2025

The long sleeve lapel coat is actually a jacket with a lapel collar. It's the perfect jacket for spring and fall. Light and comfortable

Date of experience: October 24, 2025
Ohio
1 review
0 helpful votes
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Super great
October 24, 2025

I love your clothes only wish that more plus sizes in the other stiles your the only place i buy my clothes thank you for great clothing

Date of experience: October 24, 2025
Canada
1 review
0 helpful votes
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Customer Service
October 24, 2025

I have aways been happy ordering from Modlily, whether I was satisfied with an item or needed to return it it has always been hassle free.

Date of experience: October 24, 2025
Ohio
1 review
0 helpful votes
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Great but Very Slow
October 24, 2025

Ordering was a breeze however, it took forever to receive my order. I love my clothes, would love to order more but reconsidering with such slow delivery. The clothing is very good quality and fits perfectly, true to size! Fabric is

Date of experience: October 23, 2025