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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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Maryland
1 review
0 helpful votes
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Happy
May 3, 2023

Was easy, pleasant, and satisfying.would order from here again

Date of experience: May 3, 2023
Canada
2 reviews
1 helpful vote
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Beautiful colour and material!
May 3, 2023

Very happy with this top. Works well for both dressy and casual functions.

Date of experience: May 2, 2023
Australia
1 review
0 helpful votes
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HAPPY CUSTOMER
May 3, 2023

Great quality for the price and true to size. Highly rate this seller

Date of experience: May 2, 2023
Minnesota
1 review
0 helpful votes
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Great product, Great service
May 2, 2023

The product I bought is exactly as described. Very satisfied. Will support this business any day

Date of experience: May 2, 2023
Arizona
1 review
0 helpful votes
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Return policy
May 2, 2023

I accidently ordered 2 of the same thing. I would like to return one but it costs 10 dollars so not even worth it as it is not refunded but credited.

Date of experience: May 2, 2023
Arizona
3 reviews
0 helpful votes
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Loss of Vibrant Color
May 2, 2023

First time ordering from this company. I was referred by a friend who has been ordering for sometime now. So I decided to give it a shot. I was a bit disappointed with the actual results of the colors. The tops I received were not as vibrant in color as was shown in the advertisement. I will ware them because I do like the style and fit.

Date of experience: May 2, 2023
Canada
1 review
0 helpful votes
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Happy
May 2, 2023

Fast shipping close to the picture size was perfect

Date of experience: May 2, 2023
Oregon
1 review
0 helpful votes
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Great clothing
May 2, 2023

I love this bathing suit. It will be so nice on my vacation.

Date of experience: May 2, 2023
Missouri
1 review
0 helpful votes
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Excellent
May 2, 2023

The order process was simple and delivery was on time.

Date of experience: May 2, 2023
Nebraska
1 review
0 helpful votes
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Tops
May 2, 2023

I love every one of the tops I ordered. One was a litt Snug in the hips but I like it.

Date of experience: May 2, 2023
Illinois
1 review
0 helpful votes
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Review on bathing suit
May 2, 2023

Hing suit was good quality, good material, fit was true to size chart & color was exactly as pictured. Very satisfied!

Date of experience: May 2, 2023
Australia
1 review
0 helpful votes
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Great service.
May 2, 2023

I was very happy with what I ordered and pleased with the delivery.

Date of experience: May 1, 2023
New York
1 review
0 helpful votes
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The material of the top piece was very scratchy, uncomfortable, cheap feel to the fabric Although I got a large to support the chest, there was way too much extra material in the torso. The bottoms were very cheap material too. I will not wear it.

Date of experience: May 1, 2023
Georgia
2 reviews
0 helpful votes
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Beautiful Shirt
May 2, 2023

I am looking forward to wearing this shirt. It is such a beautiful style. Modlily is my first choice for my clothing needs. It arrived so quick after I placed my order. I will be shopping for all my clothing needs MODLILY first.

Date of experience: May 1, 2023
Florida
1 review
0 helpful votes
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Came promptly and nicely packaged I was very happy. I tried everything on and it all fits better than expected.

Date of experience: May 1, 2023
Texas
2 reviews
0 helpful votes
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Missing apart of my order
May 31, 2023

I did not receive all of my order. I am missing a tennis dress. Will you be sending it?

Date of experience: May 1, 2023
Nebraska
1 review
0 helpful votes
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Swimsuits Order
May 1, 2023

Did NOT receive the ankle bracelet that was supposed to come free with my order.

Took a long time to receive the order.

Date of experience: May 1, 2023
Illinois
1 review
0 helpful votes
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Exchange
May 1, 2023

Like the material but ordered the wrong size. Returned to exchange for larger size.

Date of experience: May 1, 2023
Australia
1 review
0 helpful votes
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Exceptional Customer Service
May 1, 2023

I placed an order not realising that other items were in the box. Modlily recognised my error and were prompt in refunding my money and followed up I can highly recommend this company. Customer service is next to none. Thank You Modlily

Date of experience: May 1, 2023
Oregon
1 review
0 helpful votes
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Excellent
May 1, 2023

Easy love modlily little high price on some things

Date of experience: May 1, 2023