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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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GB
1 review
0 helpful votes
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Swimwear
May 8, 2023

Love my new tankini and the shirt I ordered. Only 4 stars because it took 3/4 weeks to arrive. This does put me off ordering more.

Date of experience: May 8, 2023
Illinois
1 review
0 helpful votes
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Good purchase
May 8, 2023

I received my tops on the day they said they would be delivered. Sizing was accurate. Very pleased with the quality

Date of experience: May 8, 2023
Pennsylvania
1 review
0 helpful votes
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Great Finds!
May 8, 2023

I have ordered from ModLily before and have always received my items when they said it would be delivered and the products are great. I get a ton of compliments on them when I wear them. Just watch the US sizes by item, I wear XL and sometimes the US XL on an item is 12-14 and sometimes it is 16-18, so just be mindful of that. But I don't doubt you will love these products.

Date of experience: May 8, 2023
Massachusetts
1 review
0 helpful votes
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Clothes
June 7, 2023

The pictures in your advertisement look better than the actual piece of clothing- and the fit isn't good -will buy no more of your clothes

Date of experience: May 8, 2023
China
1 review
0 helpful votes
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Good Quality
May 8, 2023

This is my first time to order from Modlily and the quality of swimsuit is very good and both of my friends left good comments on it.

Date of experience: May 7, 2023
Texas
1 review
0 helpful votes
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Swim suits
May 5, 2023

Easy to order. Sized well. I am pleased with the product and will order again.

Date of experience: May 5, 2023
Georgia
1 review
0 helpful votes
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Summer
May 5, 2023

Fit perfectly Very happy with purchase. Will order again in future Thank you.

Date of experience: May 5, 2023
Illinois
1 review
0 helpful votes
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Poor
June 4, 2023

Poor quality,
Color does not match advertisement,
Material is awful

Date of experience: May 4, 2023
South Carolina
1 review
0 helpful votes
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Not happy
June 3, 2023

I have still not received my order yet. I am extremely disappointed in the delivery time. Yet, they still have my money

Date of experience: May 4, 2023
California
1 review
0 helpful votes
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Perfect.
May 4, 2023

It feels very nice and look pretty I order a swimming suit. I will happily order from your company again

Date of experience: May 4, 2023
Wisconsin
1 review
0 helpful votes
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Great selection of service.
May 4, 2023

The website was easy to navigate. Great selection of products and purchase received in a timely manner and in excellent condition.

Date of experience: May 4, 2023
Colorado
1 review
0 helpful votes
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Tops
May 4, 2023

The tops were exactly as pictured and a true to size fit

Date of experience: May 4, 2023
Missouri
2 reviews
0 helpful votes
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Love my items!
May 4, 2023

This is one of the best companies to order online with. Your items come fast!

Date of experience: May 4, 2023
North Carolina
1 review
0 helpful votes
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Awesome!
May 4, 2023

Everything was just as described with decent shipping time.

Date of experience: May 4, 2023
Canada
1 review
0 helpful votes
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Modlily purchases
May 4, 2023

Received everything very quickly. All articles were very well made and true to size.

Date of experience: May 4, 2023
Pennsylvania
2 reviews
0 helpful votes
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Well informed
May 4, 2023

Mod lily is a very reputable website. They keep you informed at every step.
The clothing is great. I will continue to use them.

Date of experience: May 4, 2023
Florida
1 review
0 helpful votes
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Flag swimsuit
June 3, 2023

Bra cups are horrible, bottom of swim dress is not hemmed.

Date of experience: May 4, 2023
New York
1 review
0 helpful votes
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Easy Peasey! Good quality!
May 4, 2023

I had bariatric surgery in January and my daughter was getting married in April (destination wedding)! I had no idea what size I needed for a bathing suit. So I ordered several styles and sizes. Everything came quickly (I paid for faster shipping) with no hitches! I found 2 beautiful suits and the fits were perfect! The quality of the suits are fantastic! I wore both suits on my trip everyday! Last night I started my return process for the suits that don't fit. That process was seemingly easy as well. Thank you Modlily, I'll definitely be back!

Date of experience: May 4, 2023
Canada
1 review
0 helpful votes
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Very pleased
May 4, 2023

Other than waiting a while to get my orde,I am very pleased with my purchase

Date of experience: May 4, 2023
Canada
1 review
0 helpful votes
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Unhappy
June 3, 2023

I ordered this swimsuit and decided against the bottoms because i already have a suitable bottom. I was supposed to be getting charged for the top and reimbursed for the bottom. Now I'm being told my order is cancelled. If the bottoms come with the top then they should not be separately priced, you should only be asking what size you would like. Having them separately priced gives the customer the impression they have options which is misleading.

Date of experience: May 4, 2023