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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
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Returns
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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I have ordered a total of four bathing suits from ModLily this summer. They all fit perfectly, especially last two. I love them, the fit is perfect and I get compliment after compliment!
I were bathing suit once and the material faded and the other one was made bad it looked irregular
Clothes fit, wrong jewelry
Unable to return due to order not listed for return
Swimsuit is as described. Easy to navigate website especially for someone who hates shopping online. Garment came within reasonable time frame.
Overall was great. Liked the styles and selections. Overall they fit to size. You have to get used to using the size charts but once you do it becomes easier. All prises are reasonable. Be smart and wait for the sale. There's always a sale.
Your return policies placed after the purchase and was refused to return
This was clearly designed for someone with a chest a lot smaller that in the photo. Top is useless to me. A waste of money. Bottom fits okay.
Ordered a bathing suit and needed to return it, although it was shipped from Canada I had to return it to the USA. Postage was $21.00. I will never order from Modlily again.
Orders size XXL according to chart too big. Exchanged too small. Will not refund or exchange again waisted 175.00 for something I can't wear
The clothes I ordered were of very poor quality fabrics and flimsy construction and wouldn't be wearable after washing. I tried to return the items only to be given an address in the UK, but the website says returns go to the USA and when questioned I didn't get a satisfactory answer to resolve the situation. I'm a frequent website shopper and have never had any issues with returning items until now. Their reviews show a good rating but these are easily faked and now I feel stupid but not too proud to warn others to stay away form this company! The only reason they got one star is because I couldn't leave it at zero.
I ordered a few tops and received no confirmation email. I don't know when they are coming or what's going on. I used their chat but I believe it is all robots. They all had the same answers and still no email. I hope I actually get my tops since they already charged my account. Scam, maybe
I hesitated to order from this company, but I did love the pattern on their bathing suits, so I ordered the return process took forever I had to pay shipping both ways and to avoid another shipping charge. I asked for an exchange which they still took $20 off. The price of a $36 item for the exchange I will never order from them again.
I had some issues with a refund, however the company did resolve the issue.
The price, fit, material, customer service is outstanding. Best fashion site I have ever used.
Only issue I have is review asks for a reference number, and I tossed out all papers already.
Very satisfied with ease and promptness of my return.
Very impressed, surprised with this swimsuit set. I'm 5'3", 115 lbs, 59 yrs old. Suit fits well & its quality is good/nice. Top could be a smidgen larger, it's a bit tighter to pull top on...oh well. I can tell it will be fine & comfortable enough for swimming.
They say they will accept swimsuit returns if the sanitary strip is in place, but mine arrived without a strip AND when I went to fill out the return form they said swimsuits could NOT be returned, without any mention of a sanitary strip. This is blatant bait- and-switch advertising! The suit itself seemed of good quality but in the picture showed much more draping/pleating over the stomach area than the actual fit.
I paid for expedited shipping and I still didn't get my order on time, it took 3 weeks when I should have gotten it sooner. Also my 2nd order, they are investigating to find my order. I will never order from them again. They have poor customer service and you can't talk to a live person.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members