On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
One With
Orvis
Subset
Midnight Hour
The Rogue + The Wolf
Copper Union
Fair Indigo
Knix
Threads 4 Thought
Tiger Mist
Avenue
Civil Society
Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Have been looking at the site some a long time debating whether to buy some swimmers for a cruise as I don't like tight fitting ones with high cut legs, too old for that now being 65 and wanted to cover the tummy. So, I bit the bullet so to speak and bought two pairs of swimmers (tank tops with shorts) and they fit perfect couldn't be happier and they look so great on (will take a photo and put it on the site soon). Have also since bought a few tops which look great and fit perfectly.
I ordered 3 swimsuits and they arrived quickly and were packaged nicely. They have great deals most all the time.
The product was easy to order and fit just right. I will be ordering again.
Very happy with product it looks good and can be put anywhere in the house
Brought 5 items because you advertised i would get the 5th one free so I over spent then you change the offer after my order was paid for and gave me a shop credit and the tracking code does not exist when you try and track my order 2nd time i have had terrible service from you won't be a third
Difficult to find where to return product.
Sent me damaged swimsuit top, strap sewn inside put and Modlily refuses refund.
The fit and the quality are amazing, I look every day to see what's new to purchase
I love all the new and unique items from Modlily. Just the long delivery wait is not good - but when they arrived I was very happy with them and the quality.
I order ed a tip which was too small and had no problems with exchange versus return. I had preordered a coat and was able to change size from small to medium.
It takes a while to receive an order. My first shipment was a partial order then I had to wait a long time for my second order. I had to email the company and they had to research the second order. Finally I received it.
I ordered a blouse online that looked fabulous. When it arrived, I was so upset. Absolutely horrible quality. Very thin, wrinkled, ugly blouse. Nothing like it looks online. I will never fall for this again.
Canadians must return items to New Jersey or England. There are no warehouses to return items in Canada. It cost me $26.65 to return items for a $72.25 refund. The package was mailed to me from my city but had to be returned to the USA. I will not buy again.
I ordered five tops they arrived and I was so excited. But when I opened them one had the tags cut off and was not the correct size and two smelled so strong of cigarette smoke. So please do not waste your time and money with this company.
Horrible experience. I will never shop at Modlily again. I've been trying to return items for weeks now. My account states there are no items. Nothing shipped, nothing ordered. I've contacted customer service on numerous occasions and nothing. Now I'll be stuck with these items that do not fit. Waste of money, with no customer support. I'm extremely dissatisfied. Yet, they won't get back to me.
The fabric was cheap. It faded during 1st hand wash.
All good. Love the suit. Great for an active grandma. Fun and spunky.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members