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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
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Gift
October 22, 2023

Was exactly as expected and came quickly was very happy with it

Date of experience: October 22, 2023
Maryland
1 review
0 helpful votes
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Adorable Swimsuits
October 22, 2023

Easy to buy. Quick to deliver. Sizing was spot-on.

Date of experience: October 22, 2023
Georgia
1 review
0 helpful votes
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Nice tops. Unique.
October 22, 2023

The tops I purchased with Modlily are not the same drab designs. The mix patterns with solid colors in a way the looks terrific.

Date of experience: October 22, 2023
Canada
1 review
0 helpful votes
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Good quality, fast delivery!
October 19, 2023

Very please with my first experience with ModLily. Exactly what I ordered, good quality. I will order again, that is for sure.

Date of experience: October 19, 2023
Texas
1 review
0 helpful votes
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Still waiting
October 26, 2023

I placed an order for 5 tops and then a separate order for another top that was to ship towards end of October. I'm still waiting. I haven't received any of the tops ordered as of today.

Date of experience: October 19, 2023
Ohio
1 review
0 helpful votes
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Good
October 12, 2023

Good, nice personality, very helpful. But if I give a good rating I should not have to write the reasons. This is upsetting.

Date of experience: October 12, 2023
Nebraska
1 review
0 helpful votes
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Disappointed
November 10, 2023

The items came seemed low quality. Would not let me return them at 45 days. The items ran small

Date of experience: October 11, 2023
Michigan
1 review
0 helpful votes
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Perfect
October 11, 2023

I ordered this for private wedding ceremony for my son and daughter in law. This outfit worked out well. It fit well and quality was good. My bra showed slightly at the middle of my back. Keep in mind when ordering a one piece of any outfit, you have to remove everything to used restroom. This can be tiresome when wearing from noon to 11:30pm. All and all I was very happy with the outfit and the price. I believe it took about 2 weeks to arrive.

Date of experience: October 11, 2023
Arizona
1 review
0 helpful votes
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Clothes
October 10, 2023

I like the styles of all the things I got. I just don't like the material. I guess I'm a cotton……or at least half cotton, girl.

Date of experience: October 10, 2023
Canada
1 review
0 helpful votes
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Sweaters excellent
October 9, 2023

The 3 sweaters I purchased are amazing. Well made, perfect size. Wash well. I would definitely order again.

Date of experience: October 9, 2023
California
1 review
0 helpful votes
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Way too large
November 8, 2023

Would like to return it but no instructions on to do so
Would like help in doing so

Date of experience: October 8, 2023
Maryland
2 reviews
0 helpful votes
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Perfect fit
October 8, 2023

The dress I ordered looked exactly like the one I received. The fit was perfect and I received a lot of compliments.

Date of experience: October 8, 2023
Minnesota
1 review
0 helpful votes
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Hooked on ModLily!
October 8, 2023

I absolutely love your site and am hooked as you can tell by my number of orders and always items in my shopping cart. My first order my tops are quite large but I have already disposed of the bags they come in and you can see I went down a size and they are perfect. If I were to send back the too large ones for a size down am I penalized or what can we work out? I believe there were 4 of them. Thank you ModLily

Date of experience: October 8, 2023
South Carolina
1 review
0 helpful votes
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Dissatisfied!
November 7, 2023

I was not pleased with my purchase. The quality of the material was not good. The picture was beautiful online, but in actuality, the real thing looked nothing like the picture. Not your fault, I take the blame because I had misgivings initially about ordering online. Thank you!

Date of experience: October 8, 2023
Pennsylvania
1 review
0 helpful votes
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Discount
October 28, 2023

Advertise bu3 get one free. Creditbwill be taken at checkout. Never happened. Andvtheybwould not credit my ac$#*! only a coupon credit for next order. Scam alert

Date of experience: September 28, 2023
Florida
1 review
0 helpful votes
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Horrible customer service
October 28, 2023

They have a weird return/exchange policy. Never ordering from this website again!

Date of experience: September 28, 2023
Australia
1 review
0 helpful votes
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Not happy
October 28, 2023

The clothes I love
But the dispatch of the orders I'm not happy with take to long before the orders are sent

Date of experience: September 28, 2023
New York
2 reviews
0 helpful votes
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Like The Products
September 28, 2023

Modlily has good products at great prices. Fit is on, fast delivery, great styles and colors as well as larger sizes which are just as nice as their smaller counterpart. I heartily recommend.

Date of experience: September 28, 2023
Canada
1 review
0 helpful votes
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Experience is good it's clothes sizing I have problem with

Date of experience: September 26, 2023
Virginia
1 review
0 helpful votes
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Unhappy customer
October 27, 2023

Have not received two of my orders. Taking longer than I thought it should of taken

Date of experience: September 26, 2023