Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey stargrey stargrey stargrey stargrey star

Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
Follow Deleon T.
Unfollow Deleon T.
Share Review
Report Review

I ordered for a trip but now it's saying my order wont' be here in time :(

Date of experience: March 2, 2024
Florida
2 reviews
0 helpful votes
Follow Lewis M.
Unfollow Lewis M.
Share Review
Report Review

Very satisfied
March 2, 2024

Very satisfied with everything I purchased from this company. Even when I experienced a problem, they were right on it, and made it good. Clothes are of decent quality, and,stylish. You won't be sorry you ordered from modlily

Date of experience: March 2, 2024
Canada
1 review
0 helpful votes
Follow na I.
Unfollow na I.
Share Review
Report Review

Good quality clothing
March 2, 2024

I have been pleased with my purchases, and with the delivery of the items.

Date of experience: March 2, 2024
Florida
1 review
0 helpful votes
Follow Foster R.
Unfollow Foster R.
Share Review
Report Review

Great produces slow shipping
March 12, 2024

I love the shirts I have received, however, 3 out of 5 shirts ordered have yet to arrive. I received 2 shirts in 3-3 1/2 weeks. The balance of the order has yet to arrive after over a month. Great products, but very slow shipping!

Date of experience: March 2, 2024
California
2 reviews
0 helpful votes
Follow sydney X.
Unfollow sydney X.
Share Review
Report Review

Some what happy
March 2, 2024

They have no live people to talk to and the live chat can be very frustrating. I was told my order was cancelled and then it came in the mail

Date of experience: March 2, 2024
Idaho
1 review
0 helpful votes
Follow McNabb U.
Unfollow McNabb U.
Share Review
Report Review

Sizing
March 2, 2024

I am satisfied with the clothing I purchased however I feel they run large. I'm normally a medium but it was quite large. Next time I'll order small.

Date of experience: March 2, 2024
Pennsylvania
1 review
0 helpful votes
Follow Lyle E.
Unfollow Lyle E.
Share Review
Report Review

Peculiar smells no way
March 12, 2024

It's easy to say an item had a peculiar smell when they don't find any issues with your garments. All 10 items were tried on and put back in the same bag they came in immediately. If one had a smell they all should have had the same smell. And then not to refund the money is unacceptable. This happened on two separate large orders.

Date of experience: March 2, 2024
GB
1 review
0 helpful votes
Follow Rachel I.
Unfollow Rachel I.
Share Review
Report Review

Return item
March 12, 2024

I hope that you share this. I sent back a top through Royal Mail oh the 7th February I paid £5.39 to send it my ref no is KL*******GB. I haven't had any payment back in my bank yet

Date of experience: March 2, 2024
Alabama
1 review
0 helpful votes
Follow Bryan G.
Unfollow Bryan G.
Share Review
Report Review

Still Waiting
March 12, 2024

I have not received the top I ordered on January 29th. I'll be happy to review when I receive it. Hopefully it will be here soon.

Date of experience: March 2, 2024
Canada
1 review
0 helpful votes
Follow Shawna Z.
Unfollow Shawna Z.
Share Review
Report Review

Wow
March 2, 2024

I ordered thie dress and is absolutely beautiful. I guess you can say love at first site lol. It really caught my eye and I had to have ut

Date of experience: March 2, 2024
Missouri
1 review
0 helpful votes
Follow Hurst Q.
Unfollow Hurst Q.
Share Review
Report Review

Modlily is my go to store!
March 2, 2024

Love the swimsuits and their patters to choose from. My only problem is all my tops fit but the bottom shorts are way too short for the older generation and I had to go to another store to find some longer shorts that would work.The shipping is exceptional! Keep up the good work!

Date of experience: March 2, 2024
Montana
1 review
0 helpful votes
Follow Dunton F.
Unfollow Dunton F.
Share Review
Report Review

Still have not received anything and no communication as to why. When I track the message says "doing the best that we can"! Really?!?

Date of experience: March 2, 2024
Florida
1 review
0 helpful votes
Follow skene L.
Unfollow skene L.
Share Review
Report Review

Awesome
March 2, 2024

Clothes are very well made and fit to very well. Nice colors to select from.

Date of experience: March 2, 2024
Illinois
2 reviews
0 helpful votes
Follow Jefferson G.
Unfollow Jefferson G.
Share Review
Report Review

I enjoy reviewing the ads deciding if I want to purchase

Date of experience: March 2, 2024
Michigan
1 review
0 helpful votes
Follow Abby P.
Unfollow Abby P.
Share Review
Report Review

Somewhat satisfied
March 2, 2024

Some of the items I received had to go back due to sizing or quality issues, I did not like the fact that they take out the return shipping from my refund.

Date of experience: March 2, 2024
Georgia
1 review
0 helpful votes
Follow Mary K.
Unfollow Mary K.
Share Review
Report Review

ModLily has awesome clothes.
March 2, 2024
Updated review

Their clothes fit perfectly and are true to size. Their styles and color are also awesome too.

Date of experience: March 2, 2024

Love your clothes
January 23, 2024
Previous review

I just love the tops that I have gotten from you. They fit perfectly.

Date of experience: January 23, 2024
Canada
1 review
0 helpful votes
Follow Paula T.
Unfollow Paula T.
Share Review
Report Review

Great Product
March 2, 2024

This dress fit perfectly. Ideal for a summer wedding!

Date of experience: March 2, 2024
New York
2 reviews
0 helpful votes
Follow Carolyn J.
Unfollow Carolyn J.
Share Review
Report Review

Review
March 2, 2024

I had no problems ordering and am very happy with the products I got

Date of experience: March 2, 2024
Tennessee
1 review
0 helpful votes
Follow Mullins B.
Unfollow Mullins B.
Share Review
Report Review

Bathing suits
March 1, 2024

I bought a bathing suit and I love it!
So I just bought another one.

Date of experience: March 1, 2024
Canada
1 review
0 helpful votes
Follow Clarke N.
Unfollow Clarke N.
Share Review
Report Review

Great company
March 1, 2024

Fast service and the product is second to none. The selection is vast and the sizing is true.

Date of experience: March 1, 2024