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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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Missouri
1 review
0 helpful votes
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Type of clothes
June 7, 2024

Has been good but would like to get and would like to receive my order as soon as possible!

Thank you

Pam

Date of experience: June 7, 2024
Texas
1 review
0 helpful votes
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ADDRESS ISSUE
June 7, 2024

I FORGOT TO UPDATE MY ADDRESS AND CONTACTED MODLILY AND THEY WERE SO HELPFUL IN GETTING THE ISSUE HANDLED AND MY PACKAGE HAS BEEN RESHIPPED. THANK YOU FOR ALL YOUR HELP..

Date of experience: June 7, 2024
Pennsylvania
1 review
0 helpful votes
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Beautiful Swim Suits!
June 7, 2024

Received my first order of two swim suits. Loved them so much, I just ordered 3 more!

Date of experience: June 7, 2024
Canada
1 review
0 helpful votes
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Modilly bath suits
June 7, 2024

Excellent product great value. Lots of compliments when I wear them.

Date of experience: June 7, 2024
Texas
1 review
0 helpful votes
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Lady's clothes
June 7, 2024

I have bought several items from this seller. Everything has been as described and of good quality.

Date of experience: June 6, 2024
Massachusetts
1 review
0 helpful votes
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Great place to shop
June 6, 2024

Good selection, good quality easy and quick Love the items I have purchased

Date of experience: June 6, 2024
South Carolina
1 review
0 helpful votes
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Amazing swim suits!
June 6, 2024

I love your swim suits! They have the wider ajustable straps that I absolutely love! I love them so much that I have to order two sizes because I have to have a bigger top than bottoms.

Date of experience: June 6, 2024
Illinois
1 review
0 helpful votes
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Love the bathing suits
June 6, 2024

Order several bathing suits and they are great quality no issues

Date of experience: June 6, 2024
Washington
1 review
0 helpful votes
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Love all of these
June 6, 2024

Great service and quick delivery. Good quality. I love all of them!

Date of experience: June 6, 2024
Canada
1 review
0 helpful votes
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Customer service at its best!
June 6, 2024

I first came across Modlily in April 2024 and was immediately drawn to their collection of clothing items which were exactly my taste and which I could not find anywhere else. I was impressed with the creative styles and the good quality products and was quite happy with my first two sets of orders; I was totally won over, and excited to find a "clothing home"! The ease of navigating the website has added to what has been a pleasant experience so far.

Date of experience: June 6, 2024
Pennsylvania
1 review
0 helpful votes
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Love, Love, 💕
June 6, 2024

Love everything I've ordered! Everything fits to size. Dresses, tops and bathing suits

Date of experience: June 6, 2024
Arizona
2 reviews
0 helpful votes
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Not sure how to rate first time
June 6, 2024

Struggle to apply 15% discount I earned. Didn't get it.

Date of experience: June 6, 2024
New Jersey
1 review
0 helpful votes
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Great Buys!
June 6, 2024

I really enjoy your website, easy to use and easy checkout. Delivery on merchandise is a little slow but worth the wait.

Date of experience: June 6, 2024
Virginia
1 review
0 helpful votes
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Having recently moved, I had to quickly update my shipping address after placing an order. My credit card still had old address. Customer Service has been great working with me to get new address so I'll receive my order.

Date of experience: June 6, 2024
New Jersey
1 review
0 helpful votes
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Love designs
June 6, 2024

Easy to shop your site for the bright colors of summer. Prices are reasonable and there are a variety of options for payment.

Date of experience: June 6, 2024
Ohio
1 review
0 helpful votes
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The return process was very easy, & I plan on ordering more items very soon😊

Date of experience: June 6, 2024
Missouri
1 review
0 helpful votes
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Great service
June 6, 2024

I had to return an item and get a larger size. Return was fast and easy

Date of experience: June 6, 2024
Indiana
2 reviews
0 helpful votes
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Clothes
June 6, 2024

I love the styles and fit of your clothes. Modlily is the first time I've bought clothes on line that actually fit. I've received many compliments and inquiries about your company.

Date of experience: June 5, 2024
Nebraska
1 review
0 helpful votes
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Took care of it
June 6, 2024

Wrong address. Modlily responded immediately and resolved the issue. Thank you!

Date of experience: June 5, 2024
Ohio
1 review
0 helpful votes
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Summer time suit needed
June 5, 2024

Placed my order fir two swim suits. Can't wait to see if they fit!

Date of experience: June 5, 2024