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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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California
2 reviews
0 helpful votes
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Great quality
June 5, 2024

I purchase from Modlily and received my swimsuit in a timely manner.
I am purchasing again as I loved he first one I ordered.

Date of experience: June 5, 2024
Massachusetts
1 review
0 helpful votes
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Love the bathing suits
June 5, 2024

Easy returns excellent service thank you. Lots of choices great prices

Date of experience: June 5, 2024
New York
1 review
0 helpful votes
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Summer shop
June 5, 2024

Very happy with first order of swim suits and summer dress. Just placed my second order for tops and other colors for summer dresses. Very comfortable and fits to size.

Date of experience: June 5, 2024
Ohio
1 review
0 helpful votes
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Happy Customer!
June 4, 2024

I placed an order over a month ago. Received my shirts, and I was extremely pleased. Beautiful, and well made! I am now on my second order!

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Pleased
June 4, 2024

All 4 tops fit well & wash well. All tops were colorful and I received several compliments from friends & family.

Date of experience: June 4, 2024
Michigan
1 review
0 helpful votes
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Awesome product
June 4, 2024

I never order clothes u[online because I worry about quality but my bathing suit is awesome!

Date of experience: June 4, 2024
Missouri
1 review
0 helpful votes
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Review
June 4, 2024

Love everything I have published. Wish there were more options in xs.

Date of experience: June 4, 2024
Indiana
1 review
0 helpful votes
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Love it
June 3, 2024

I love love love this swimsuit. Fit me perfectly, made very well and very flattering on me.
I am thinking I should order another one.

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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Late delivery
June 3, 2024

I've been waiting for my package but I was informed that there is incorrect postage and won't be delivered to me unless I send a snap shot of something which I don't know how to do so how am I supposed to get it now? Very unhappy with the site!

Date of experience: June 3, 2024
Pennsylvania
1 review
0 helpful votes
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Very easy to order, items received quickly and like items for the price. Prices reasonable.

Date of experience: June 3, 2024
Tennessee
2 reviews
0 helpful votes
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Love everything
June 3, 2024

I absolutely love everything I order from ModLily! The colors are so bright and pretty. The fabric is wonderful and everything I've ordered is true to size and very flattering!

Date of experience: June 3, 2024
North Carolina
1 review
0 helpful votes
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Bathing suits
June 3, 2024

The first bathing suit came quickly. But the second on took a long time.

Date of experience: June 3, 2024
Mississippi
1 review
0 helpful votes
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Can't wait to receive my order
June 3, 2024

Items are easy to order online - paid for my order through PayPal, however, order was shipped to an old address.

Date of experience: June 3, 2024
Rhode Island
1 review
0 helpful votes
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I purchased 4 swim suits and they are beautiful, true to size and what I expected. But I had to wait 5 weeks to receive them.
I messaged customer service on the where abouts of my package. Alice was fantastic and said she will have my order pushed along and I received it at my home in 3 days.
The package contained only two suits. A week later I received the other two suits. Quality is amazing. But if you need your order for an event, order well ahead of time.

Date of experience: June 3, 2024
Ohio
1 review
0 helpful votes
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Kind to mature women
June 3, 2024

I love how the designs are structured to fit a mature women's body.
The necklines are flattering for aging skin and they give more room to cover our muffin tops.
The loose fitting clothing is comfortable and helps to keep us cool during the extra warm times of our lives.

Date of experience: June 3, 2024
West Virginia
1 review
0 helpful votes
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When I want to find an new outfit for an upcoming outing or that special bathing suit and cover up for an upcoming cruise, I can count on Modily to be easy to shop with styles I love.

Date of experience: June 3, 2024
Colorado
1 review
0 helpful votes
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At first I was very happy. I purchased 2 swimsuits with the idea I would choose between them and return one of them. I don't have a computer/printer to print the return label and just trying to get the return address is like opening "Fort Knox"! ModLily has made it so difficult I looked for a customer service phone number but found nothing. I guess I'm stuck with the second suit. I won't be using ModLily again!

Date of experience: June 3, 2024
Georgia
1 review
0 helpful votes
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Great
June 2, 2024

So far a great experience had to return a suit and no problem

Date of experience: June 2, 2024
Georgia
1 review
0 helpful votes
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Easy peasy
June 2, 2024

Best direction on ordering on line, had no problems

Date of experience: June 2, 2024
Florida
1 review
0 helpful votes
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Swimwear
June 2, 2024

Very smooth purchase, product is true to size, came in a reasonable time, love the amount of choices

Date of experience: June 2, 2024