Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!














The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I purchase from Modlily and received my swimsuit in a timely manner.
I am purchasing again as I loved he first one I ordered.
Easy returns excellent service thank you. Lots of choices great prices
Very happy with first order of swim suits and summer dress. Just placed my second order for tops and other colors for summer dresses. Very comfortable and fits to size.
I placed an order over a month ago. Received my shirts, and I was extremely pleased. Beautiful, and well made! I am now on my second order!
I never order clothes u[online because I worry about quality but my bathing suit is awesome!
Love everything I have published. Wish there were more options in xs.
I've been waiting for my package but I was informed that there is incorrect postage and won't be delivered to me unless I send a snap shot of something which I don't know how to do so how am I supposed to get it now? Very unhappy with the site!
I absolutely love everything I order from ModLily! The colors are so bright and pretty. The fabric is wonderful and everything I've ordered is true to size and very flattering!
The first bathing suit came quickly. But the second on took a long time.
Items are easy to order online - paid for my order through PayPal, however, order was shipped to an old address.
I purchased 4 swim suits and they are beautiful, true to size and what I expected. But I had to wait 5 weeks to receive them.
I messaged customer service on the where abouts of my package. Alice was fantastic and said she will have my order pushed along and I received it at my home in 3 days.
The package contained only two suits. A week later I received the other two suits. Quality is amazing. But if you need your order for an event, order well ahead of time.
I love how the designs are structured to fit a mature women's body.
The necklines are flattering for aging skin and they give more room to cover our muffin tops.
The loose fitting clothing is comfortable and helps to keep us cool during the extra warm times of our lives.
When I want to find an new outfit for an upcoming outing or that special bathing suit and cover up for an upcoming cruise, I can count on Modily to be easy to shop with styles I love.
At first I was very happy. I purchased 2 swimsuits with the idea I would choose between them and return one of them. I don't have a computer/printer to print the return label and just trying to get the return address is like opening "Fort Knox"! ModLily has made it so difficult I looked for a customer service phone number but found nothing. I guess I'm stuck with the second suit. I won't be using ModLily again!
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

