On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
One With
Orvis
Subset
Midnight Hour
The Rogue + The Wolf
Copper Union
Fair Indigo
Knix
Threads 4 Thought
Tiger Mist
Avenue
Civil Society
Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The clothes fit me perfect. I just didn't appreciate the tanking and orange dress taking 6-7 weeks for delivery.
I would like to place another order, but I don't want to wait that long
Price and value are exceptional. Quality very good. My only complaint was I didn't get the discount they said I would and went I sent an email about the issue I never received a reply. Also shipping is very slow, took at least 2 full weeks...
I had an issue with a swimsuit bought a L and top was too small. I exchanged for an XL and that too was just a bigger band and still a smaller cup size (maybe a C cup) so didn't fit my chest. When I emailed to return as even the XL was not working for my cup size and now the bottoms were too baggy I was told they one do one return on an item and an "exchange" counts as that return. Now I'm stuck with a poor quality fit suit and they are emailing me saying if I leave a 5 star review on Sitejabber for them they will consider a return. What a terrible business practice! I will not order from here again, what a way to falsely get good reviews, by not allowing a return unless I leave 5 stars! Hope Sitejabber looks into this and reviews are useless when companies cheat to get them!
Was able to get immediate response. I love the quality of these swimsuits
Bottom is a little big but I have spare bottoms. Top fits great! Wish delivery was quicker.
Modlily had one drawback. Addictive as product & prices can't be beat. Swimwear have several as a Floridian
Ordered four swimsuits. It took awhile but I received two of them. They don't ship all of them together. The other two still have not arrived and one of those I wanted for my vacation. They don't keep you updated. I'm so disappointed with their lack of customer service.
I love the fit, comfort and looks of these tops. So easy to launder and come out looking like new again!
The quality is good but allow plenty of time to order! It takes quite a while to get your order. I have received part of my order after 4 weeks but it is going on 6 weeks and I am waiting on the rest of the order.
Pusrchase was easy! I had 2 swimsuits to return and the process was very smooth!
Its great love your bathing suits and clothes, ezz asking for too much i just wanted to get a free gift
The material is great and the fit is good also. Comfortable for everyday
Loved the blouse. True to size as I measured my waist instead of my chest. Very well made love the fabric it is made from. Will buy again.
My package was not delivered due to the delivery couldn't find our address. Modlily responded quickly to my emails, and helped remedy the situation!
Thank you
All items I have purchased are good quality and true to size. I always get compliments on how unique the clothes and bathing suits are!
Easy browsing thru the website. Painless placing your order. Fast processing of your orders.
It took forever to "reach me" and then an "non deliverable" address. Amazon has delivered to the initial address multiple times with no problem. Please just send me my things to the new address provided, free expedited shipping would be nice or just refund me. I tried contacting customer service with no avail. Where's the number to call?
Received in good shape very quickly. The clothes do not show my belly fat and they have wonderful styles and color.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members