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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!














The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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This is my third order. I choose pay pal pay in 4. I am redoing my wardrobe. I love the fabrics and designs.
Other than the wait, I'm very pleased with my purchase. Will be back!
Had a problem with a coupon not working and the customer service department was extremely helpful in fixing the problem immediately. Great products also.
I ordered 4 swimsuits and 1 dress. They were all great quality and exactly like the image on their site. This company is a keeper!
Très bonne expérience
Vêtement tel présentés les photo
Très bonne qualité de tissus
Service très bon
It was easy to place my order. Items arrived in a reasonable time. I loved the 2 shirts and 3 pairs of earrings that I ordered. The shirts fit well and are flattering.
Happy with products. Have not had to return anything yet. Hope that goes well.
I did a live chat and couldn't get to modify my order. I've shopped many times and this is the first time I am not satisfied at all.
Love the swim suits, great fit and love the fabric for them and the dresses I ordered.
I was very pleased with the quality of service I received when informing the company that my package had been inadvertently delivered to my old address. They were very prompt and helping me address the situation and getting my new product to me. Would recommend them. Pam B
I ordered a swimsuit from Modlily. I received an email stating that my package had been delivered. When I checked my mailbox for several days for my package, I contacted the company to let them know I had not actually received my order. After checking with USPS, who were no help except to say that my package had been stolen from my mailbox, I contacted Modlily again to find out the next step. They have agreed to reship my package.
Product received fast, fits well and is of good quality. Also reasonably priced.
Easy ordering process, good price, quick delivery and good quality and fit.
The suits were as described, they fit, and they were delivered in a timely fashion.
This is my third time ordering and I have always gotten exactly what I expected. Great quality and great price.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

