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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Great clothing true size
July 11, 2024

This is my third order. I choose pay pal pay in 4. I am redoing my wardrobe. I love the fabrics and designs.

Date of experience: July 11, 2024
Missouri
1 review
0 helpful votes
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Cute and great quality
July 11, 2024

Other than the wait, I'm very pleased with my purchase. Will be back!

Date of experience: July 11, 2024
Texas
1 review
0 helpful votes
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Shipping
July 11, 2024

Shipping was spot on. Got it when promised. Will possibly order again.

Date of experience: July 11, 2024
Louisiana
1 review
0 helpful votes
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Great customer service!
July 11, 2024

Had a problem with a coupon not working and the customer service department was extremely helpful in fixing the problem immediately. Great products also.

Date of experience: July 11, 2024
Oklahoma
1 review
0 helpful votes
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Superior products!
July 11, 2024

I ordered 4 swimsuits and 1 dress. They were all great quality and exactly like the image on their site. This company is a keeper!

Date of experience: July 11, 2024
Canada
1 review
0 helpful votes
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Achat de vêtement
July 11, 2024

Très bonne expérience
Vêtement tel présentés les photo
Très bonne qualité de tissus
Service très bon

Date of experience: July 11, 2024
Arizona
2 reviews
0 helpful votes
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Satisfied Customer
July 11, 2024

It was easy to place my order. Items arrived in a reasonable time. I loved the 2 shirts and 3 pairs of earrings that I ordered. The shirts fit well and are flattering.

Date of experience: July 10, 2024
Texas
1 review
0 helpful votes
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Great company
July 10, 2024

Happy with products. Have not had to return anything yet. Hope that goes well.

Date of experience: July 10, 2024
Florida
1 review
0 helpful votes
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I did a live chat and couldn't get to modify my order. I've shopped many times and this is the first time I am not satisfied at all.

Date of experience: July 10, 2024
South Carolina
1 review
0 helpful votes
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Great products!
July 10, 2024

Love the swim suits, great fit and love the fabric for them and the dresses I ordered.

Date of experience: July 10, 2024
Illinois
2 reviews
0 helpful votes
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Return
July 10, 2024

Needed a different size. Was not like picture on website. Couldn't see the side of merchandise. Hopefully will get another one soon.

Date of experience: July 10, 2024
Rhode Island
1 review
0 helpful votes
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Quality Review
July 10, 2024

I was very pleased with the quality of service I received when informing the company that my package had been inadvertently delivered to my old address. They were very prompt and helping me address the situation and getting my new product to me. Would recommend them. Pam B

Date of experience: July 10, 2024
California
1 review
0 helpful votes
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Web site
July 10, 2024

I adore this web site. Hated to buy clothes. Capri pants and tops are stellar. Keep the styles coming.

Date of experience: July 10, 2024
Ohio
1 review
0 helpful votes
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Was ok
July 10, 2024

Takes to long to get answers Information on how to contact or how to get answers not always clear

Date of experience: July 10, 2024
North Carolina
1 review
0 helpful votes
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Misplaced delivery
July 10, 2024

I ordered a swimsuit from Modlily. I received an email stating that my package had been delivered. When I checked my mailbox for several days for my package, I contacted the company to let them know I had not actually received my order. After checking with USPS, who were no help except to say that my package had been stolen from my mailbox, I contacted Modlily again to find out the next step. They have agreed to reship my package.

Date of experience: July 10, 2024
Canada
1 review
0 helpful votes
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Very satisfied!
July 10, 2024

Product received fast, fits well and is of good quality. Also reasonably priced.

Date of experience: July 10, 2024
Ohio
1 review
0 helpful votes
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Easy ordering process, good price, quick delivery and good quality and fit.

Date of experience: July 10, 2024
Wisconsin
1 review
0 helpful votes
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The suits were as described, they fit, and they were delivered in a timely fashion.

Date of experience: July 10, 2024
Florida
1 review
0 helpful votes
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Great product.
July 10, 2024

This is my third time ordering and I have always gotten exactly what I expected. Great quality and great price.

Date of experience: July 9, 2024
Texas
1 review
0 helpful votes
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Swimsuits
July 10, 2024

Easy to shop. Nice swimsuits.
Fit is accurate for me.

Date of experience: July 9, 2024