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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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Maryland
1 review
0 helpful votes
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Quality
July 9, 2024

Modlily has beautiful clothing, especially their swimsuits. The quality of their products is exceptional!
Good customer service as well!

Date of experience: July 8, 2024
New York
1 review
0 helpful votes
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Beautiful swimwear
July 8, 2024

True to size and well made swimwear. I have purchased 6 suits alone this year! I will continue to order from here. Easy and affordable and so many styles to choose from!

Date of experience: July 8, 2024
New York
1 review
0 helpful votes
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Great quality
July 8, 2024

Everything always true to size and I always get so many compliments.

Date of experience: July 8, 2024
Illinois
1 review
0 helpful votes
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Exactly as ordered
July 8, 2024

Easy ordering and was exactly what I expected. Great color and quality fabric.

Date of experience: July 8, 2024
Michigan
1 review
0 helpful votes
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Order review
July 8, 2024

My items arrived and fit perfectly. The quality and craftsmanship of the clothing is exceptional. Clothing is true to size.

Date of experience: July 8, 2024
Tennessee
1 review
0 helpful votes
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Great experience! It took longer than usual to receive the previous order. I hope they stick to their word and mail these quickly!

Date of experience: July 8, 2024
Illinois
1 review
0 helpful votes
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Exchange
July 8, 2024

I received 4 shirts that were a bit snug, I contacted customer service, received a return label to exchange for the next size. The new shirts were promptly shipped as soon as my package was received by them.

Date of experience: July 8, 2024
Pennsylvania
1 review
0 helpful votes
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Nice 2 piece bikini's
July 8, 2024

Great bikini bathing suits. You don't have to have a model, perfect body to look good!

Date of experience: July 8, 2024
Canada
1 review
0 helpful votes
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Service was very good.
July 8, 2024

Very satisfied with my order.sizes were good.shipping was fast.

Date of experience: July 8, 2024
Washington
1 review
0 helpful votes
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Excellent customer service
July 8, 2024
Updated review

I failed to update my address. Package went to the wrong address. Modlily immediately fixed the problem and now all is good.

Date of experience: July 8, 2024

Very nice product
January 24, 2022
Previous review

Good quality and it came true to size. I will definitely order again.

Date of experience: January 23, 2022
Pennsylvania
1 review
0 helpful votes
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Great quality and price
July 8, 2024

Had a great experience. I ordered a 2nd suit after getting the first one o liked it so much. My mother saw my bathing suit and decided to get one for herself. Timely shipping Great price and quality.

Date of experience: July 8, 2024
Pennsylvania
1 review
0 helpful votes
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Re shipment of merchandise
July 8, 2024

My merchandise was returned to Modlily because an insufficient address was provided. I used the Chat service & was told it would be resent to me after I gave the correct address. The next day, I received an email with my order number saying it was delivered to me. I replied to the email & explained what happened. I'm hoping I receive my order soon.

Date of experience: July 8, 2024
California
1 review
0 helpful votes
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EXCELLENT CUSTOMER SERVICE
July 7, 2024

Love the suits we ordered! Beautiful vibrant colors, great fit. Customer service in exchange process was excellent.

Date of experience: July 7, 2024
Tennessee
1 review
0 helpful votes
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Very good, as first delivery was a bit slow, but things vary with the mail.

Date of experience: July 7, 2024
New Hampshire
1 review
0 helpful votes
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Summer Fun!
July 7, 2024

Great quality! You wont be disappointed. Would purchase from again!

Date of experience: July 7, 2024
Montana
1 review
0 helpful votes
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Everything arrives on time and is exactly what i ordered.

Date of experience: July 7, 2024
Virginia
1 review
0 helpful votes
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Easy Purchase
July 7, 2024

Fast and easy purchase. I found the web site to be friendly and easy to navigate.

Date of experience: July 7, 2024
Florida
1 review
0 helpful votes
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Amazing items
July 7, 2024

Where. Can you to get the cutest clothes and at such low prices? Nowhere else; that's where

Date of experience: July 6, 2024
Virginia
1 review
0 helpful votes
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Order with credit dollars
July 7, 2024

The process was very easy when using credit dollars.

Date of experience: July 6, 2024
Canada
1 review
0 helpful votes
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Measurement help
July 7, 2024

Thank you for adding a video regarding body measurements. This assisted me with ordering the proper size. (I hope). However you do have a great return policy if the items don't fit.

Date of experience: July 6, 2024