Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey stargrey stargrey stargrey stargrey star

Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

New Hampshire
1 review
0 helpful votes
Follow Smith S.
Unfollow Smith S.
Share Review
Report Review

Love the style, fit and colors of my swimsuits but prices a little high.

Date of experience: July 22, 2024
Pennsylvania
1 review
1 helpful vote
Follow Donna K.
Unfollow Donna K.
Share Review
Report Review

This is my second purchase from ModLily. I love the colors, patterns, design of their bathing suits. The material is lovely. In my opinion the sizing runs on the small side. Shipping time is a bit slow probably because it is international.

Date of experience: July 21, 2024
Montana
1 review
0 helpful votes
Follow SARAH Q.
Unfollow SARAH Q.
Share Review
Report Review

Return
July 21, 2024

Returned a swim suite in exchange for another size. Process was great.

Date of experience: July 21, 2024
California
1 review
0 helpful votes
Follow Loretta Z.
Unfollow Loretta Z.
Share Review
Report Review

Great experience.
July 20, 2024

It was so easy and refreshing to get my return done without a hassle. The person was responsive and very fair. I will shop here again

Date of experience: July 20, 2024
New Jersey
1 review
0 helpful votes
Follow Hogarty O.
Unfollow Hogarty O.
Share Review
Report Review

Up and down
July 20, 2024

It was very difficult to contact Modlily.
In the end, I did get what I wanted.
My initial order was in April and the correct item arrived yesterday July 19th

Date of experience: July 20, 2024
Missouri
1 review
0 helpful votes
Follow Dawn J.
Unfollow Dawn J.
Share Review
Report Review

Great service
July 20, 2024

I accidentally double ordered a couple of items. I was struggling with getting a ticket to return. Alice was great help.
I've ordered many times from ModLily & have always been happy with products

Date of experience: July 20, 2024
Maryland
1 review
2 helpful votes
Follow April S.
Unfollow April S.
Share Review
Report Review

Please save your money and do not make a purchase from this site. The clothing I ordered was horrible quality and they only let you return an item once for another horrible quality item that looks nothing like their stock site pictures. Very disappointed.

Date of experience: July 19, 2024
Massachusetts
1 review
0 helpful votes
Follow Forrester G.
Unfollow Forrester G.
Share Review
Report Review

First time buyer
July 19, 2024

Very impressed with the quality of the bathing suits I purchased. I typically wear a size 6 and so I ordered medium for all swim suits. They did fit a bit smaller and one is actually a bit tight. Overall still pleased with my purchase.

Date of experience: July 19, 2024
Missouri
1 review
0 helpful votes
Follow Louise Q.
Unfollow Louise Q.
Share Review
Report Review

Excellent
July 19, 2024

I had an excellent experience with Modlily. The delivery on all items but one was efficient. Communication one the last item could have been better. However, the last item was received.

Date of experience: July 19, 2024
Tennessee
1 review
0 helpful votes
Follow Johnson V.
Unfollow Johnson V.
Share Review
Report Review

Satisfied
July 19, 2024

All item ordered fit true to size and nice material. Happy with purchase.

Date of experience: July 19, 2024
South Carolina
1 review
0 helpful votes
Follow Mary Lou L.
Unfollow Mary Lou L.
Share Review
Report Review

Awesome
July 19, 2024

This is the 2nd year I bought bathing suits & was not disappointed. The suits are beautiful & fit perfectly

Date of experience: July 19, 2024
Ohio
1 review
0 helpful votes
Follow Yandell E.
Unfollow Yandell E.
Share Review
Report Review

I had no issues with mod lily. I would order again. There are many good choices to choose from

Date of experience: July 19, 2024
New York
1 review
0 helpful votes
Follow Sochia A.
Unfollow Sochia A.
Share Review
Report Review

Great clothing
July 19, 2024

I bought two bathing suits and 2 shirts.i was very pleased with them. The items are good quality and fit true to size.

Date of experience: July 19, 2024
Georgia
1 review
0 helpful votes
Follow West X.
Unfollow West X.
Share Review
Report Review

Great product
July 19, 2024

.Very easy to order and came in a timely manner. Really like the bathing suit. This is the third one I've ordered

Date of experience: July 19, 2024
New York
1 review
0 helpful votes
Follow Sherrall O.
Unfollow Sherrall O.
Share Review
Report Review

Love the top, fit is true to size
July 19, 2024

ModLiy was very helpful with my order after I chose the wrong size on my order. After sending a ticket the size was corrected and my top was received in a timely matter.

Date of experience: July 19, 2024
Colorado
1 review
0 helpful votes
Follow Parker R.
Unfollow Parker R.
Share Review
Report Review

If I didn't love Modlily I wouldn't buy from there. Ordering is so easy and quick.

Date of experience: July 19, 2024
Georgia
2 reviews
0 helpful votes
Follow Lynch I.
Unfollow Lynch I.
Share Review
Report Review

True to size!
July 19, 2024

Their swim suits fit so well. The colors are vivid and do not change in the water and washing.

Date of experience: July 19, 2024
GB
1 review
0 helpful votes
Follow Debra U.
Unfollow Debra U.
Share Review
Report Review

Fantastic service
July 18, 2024

I have ordered a lot from this company and I always get good service and the clothes are top quality and well fitted. If I have a problem they always sort it for me with the correct outcome.

Date of experience: July 18, 2024
Alabama
1 review
0 helpful votes
Follow Walter G.
Unfollow Walter G.
Share Review
Report Review

Review of swim suit order.
July 17, 2024

Ordered wrong size. ModLily was quick and easy to exchange.

Date of experience: July 17, 2024
Kentucky
2 reviews
0 helpful votes
Follow Linda H.
Unfollow Linda H.
Share Review
Report Review

Fastest response ever
July 17, 2024

Very pleased to say, my response time was less than 12 hours. My exchange for a different size was taken care of, and was immediately getting ready to ship. Thank you.

Date of experience: July 16, 2024