Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey stargrey stargrey stargrey stargrey star

Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Larysa T.
Unfollow Larysa T.
Share Review
Report Review

Shopping experience
July 25, 2025

Unfortunately for me, service is excellent fast and easy so it makes my shopping experience slick- i tend to buy more because there is no issues in ordering and easy returns--keep up the good work Modlily people. I recently broke my leg so i've been ordering more because i have lots of time on my hands thank you Modlily staff

Date of experience: July 25, 2025
Illinois
1 review
0 helpful votes
Follow Regina R.
Unfollow Regina R.
Share Review
Report Review

Great quality swimwear
July 25, 2025

This will be the 4th bathing suit purchased, and I love all of them. Easy return as well.

Date of experience: July 25, 2025
Texas
1 review
0 helpful votes
Follow Brenda N.
Unfollow Brenda N.
Share Review
Report Review

Good products
July 25, 2025

I love their clothes just wish it didn't take a month to get. I figure if I order these now I'll get by the end of August

Date of experience: July 25, 2025
New Hampshire
1 review
0 helpful votes
Follow Ucina L.
Unfollow Ucina L.
Share Review
Report Review

Efficient and easy to manage
July 25, 2025

I found modlily to have better quality clothing a little pricey but the discount offer help a little.

Date of experience: July 24, 2025
Utah
1 review
0 helpful votes
Follow Lynn S.
Unfollow Lynn S.
Share Review
Report Review

Wonderful looking clothes
July 25, 2025

Love the style of clothing you guys offer. Beautiful. Hope they fit. Fingers crossed

Date of experience: July 24, 2025
Canada
1 review
0 helpful votes
Follow Denise B.
Unfollow Denise B.
Share Review
Report Review

High quality, colors are true
July 24, 2025

Very good, I am always checking for new arrivals. Less expensive than boutique and same quality.

Date of experience: July 24, 2025
New York
1 review
0 helpful votes
Follow Joyce D.
Unfollow Joyce D.
Share Review
Report Review

Merchandise
July 24, 2025

I love the colors and designs on the Modlily website. Ordering seems easy using my registered account and prices are OK. I loved the last two tops I got and the sizing worked for me. They wash and dry nicely and stayed true to sizing so I rate uality as very good.

Date of experience: July 24, 2025
Texas
1 review
0 helpful votes
Follow Donna R.
Unfollow Donna R.
Share Review
Report Review

Swimwear- One-Piece
July 24, 2025

I love the selections and styles! Pricing is fair. I appreciate the color choices. The Free Shipping is a bonus. I will certainly be back for more. I need more cruise wear and dresses

Date of experience: July 24, 2025
Virginia
1 review
0 helpful votes
Follow Vicki K.
Unfollow Vicki K.
Share Review
Report Review

Great selection of swimwear
July 24, 2025

I would have given five stars! Needed to exchange 2 swimsuits for different size, however free return locations are minimum 53 miles round trip, decided to pay out of pocket, i don't have the time for that.

Date of experience: July 24, 2025
Canada
1 review
0 helpful votes
Follow Elaine H.
Unfollow Elaine H.
Share Review
Report Review

Love Modlily
July 24, 2025

Anything I have ordered through Modlily has been true to size. I've had many compliments on my swimwear.

Date of experience: July 24, 2025
Missouri
1 review
0 helpful votes
Follow Sharon S.
Unfollow Sharon S.
Share Review
Report Review

Looking for a wedding guest dress
July 24, 2025

Found one! Then realized it had a BOGO opportunity with it. Was very splendidly surprised! Ended up getting a great pair of shirts for free! Thanks

Date of experience: July 24, 2025
Oklahoma
1 review
0 helpful votes
Follow Judy H.
Unfollow Judy H.
Share Review
Report Review

Love choices
July 24, 2025

I have been a customer for a long time. I love all the shirts I have purchased and appreciate so many choices. I chose 4 items expecting to get the 4th free, as advertised. This never happens. I always pay for all four. There are no directions on what to do to get the fourth one free.

Date of experience: July 23, 2025
Washington
1 review
0 helpful votes
Follow Cindy H.
Unfollow Cindy H.
Share Review
Report Review

Buy 3 get 1 free
July 23, 2025

I don't think I got the 4th item free. Can anyone tell me what happened to the 4th free item? There were no free items on my transaction.

Date of experience: July 23, 2025
Canada
1 review
0 helpful votes
Follow Nancy R.
Unfollow Nancy R.
Share Review
Report Review

Excellent product
July 23, 2025

I ordered swimsuits last year and loved them all. They are still in excellent condition even with a lot of pool use. Looking forward to my new purchases.

Date of experience: July 23, 2025
Florida
1 review
0 helpful votes
Follow Linda M.
Unfollow Linda M.
Share Review
Report Review

1st time shopper
July 23, 2025

Easy to navigate and many choices to choose from. Price not bad either.

Date of experience: July 23, 2025
Alabama
1 review
0 helpful votes
Follow Gidgett O.
Unfollow Gidgett O.
Share Review
Report Review

Love my suits!
July 23, 2025

Ordering is a breeze. Love the service and returns are easy unless you take the option to "replace" and it doesn't fit either- you cant return the items you replace them with so you are stuck with something that won't fit- just DONT "replace", always return!

Date of experience: July 23, 2025
New Hampshire
1 review
0 helpful votes
Follow Julie G.
Unfollow Julie G.
Share Review
Report Review

Finally a perfect suit!
July 23, 2025

So happy with my new bathing suit!
Fits great
Looks exactly like pictured
A great made suit.

Date of experience: July 23, 2025
Florida
1 review
0 helpful votes
Follow Laurie C.
Unfollow Laurie C.
Share Review
Report Review

Summer dresses
July 23, 2025

I love that Modlily has quite the selection of styles of anything you want! I found the style of summer dresses I love.

Date of experience: July 23, 2025
Maryland
1 review
0 helpful votes
Follow Jonina G.
Unfollow Jonina G.
Share Review
Report Review

Bathing suits
July 23, 2025

Great suits fit very well true to size beautiful patterns. Many styles to choose from as well!

Date of experience: July 23, 2025
Illinois
1 review
0 helpful votes
Follow Debby Z.
Unfollow Debby Z.
Share Review
Report Review

Debby Zamarron
July 22, 2025

My experience was easy and quick. Can't wait to see this swim suit. Taking it on a cruise in December

Date of experience: July 22, 2025