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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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Colorado
1 review
0 helpful votes
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Christmas
October 16, 2024
Updated review

Good! Easy to use website. Clothes are good quality for the price. Sizes are correct as listed

Date of experience: October 16, 2024

Lizzo
October 10, 2024
Previous review

Good quality; sized as advertised; cute and fun designs. Easy to use website

Date of experience: October 10, 2024
Alabama
0 reviews
0 helpful votes
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Returns
October 16, 2024

Returns are easy. With my busy schedule, it is such a relief to be able to return/exchange with no problems.

Date of experience: October 16, 2024
Texas
0 reviews
0 helpful votes
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Dresses
October 16, 2024

Enjoyed shopping through the site. Good products, good prices

Date of experience: October 16, 2024
Florida
0 reviews
0 helpful votes
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Swim all the time
October 16, 2024

I just use these suits all the time the tops are so nice I slip on shorts or slacks and go shoping in the summer mo. Live in fl and it is sleaveless every where

Date of experience: October 16, 2024
Utah
2 reviews
0 helpful votes
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Best clothes EVER!
October 16, 2024

Love the items I've already received and I can't wait to get these new items in my hands.

Date of experience: October 16, 2024
Kansas
0 reviews
0 helpful votes
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Great product
October 16, 2024

Quality material and true to size. This is the only online store that I've found that has a great product

Date of experience: October 16, 2024
Canada
0 reviews
0 helpful votes
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Greatest website and customer service
October 16, 2024

Love the product and delivery is quick
Great customer service

Date of experience: October 16, 2024
Arizona
1 review
0 helpful votes
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Wonderful clothes
October 16, 2024

I have been buying clothes for the last year on this site. I am so pleased with everything I have bought. I have bought at least $100 each month, and have not been disappointed. Bathing suits are wonderful. I live by Lake Havasu, and spend the summer on the lake and get compliments all the time. I also love that they tell me if it runs small or large. Everything has fit. Love them.

Date of experience: October 15, 2024
New Jersey
0 reviews
0 helpful votes
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Beautiful item
October 16, 2024

Great beautiful and reasonable for all places I am delighted

Date of experience: October 15, 2024
Indiana
0 reviews
0 helpful votes
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Nice shirts-as pictured
October 16, 2024

I recently ordered 4 shirts. All were as pictured and fit beautifully.

Date of experience: October 15, 2024
North Carolina
0 reviews
0 helpful votes
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Size and value
October 16, 2024

True to size and value is great.
Love the styles shapes and designs

Date of experience: October 15, 2024
California
0 reviews
0 helpful votes
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Beautiful fit is your blouses
October 15, 2024

I've bought from modality twice and I'm very satisfied with the time it takes to shop to me

Date of experience: October 15, 2024
Idaho
0 reviews
0 helpful votes
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Apply a current credit?
October 15, 2024

I booked on Modily websight and at credit card screen it isn't visible to use my credit of 18.99. The only option was to use credit card to finalize my transaction. Did I miss this step? Why does it have to be so difficult?

Date of experience: October 15, 2024
Arkansas
0 reviews
0 helpful votes
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Great service!
October 15, 2024

I ordered a suit and it came fairly quickly but is too small. I contacted your company in an online chat and was immediately sent a return label and will send it back for an exchange. I LOVE the suit, by the way!

Date of experience: October 15, 2024
Georgia
0 reviews
0 helpful votes
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Cute tops!
October 15, 2024

Good quality and very cute clothes
Love this brand!

Date of experience: October 15, 2024
California
0 reviews
0 helpful votes
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ModLily's
October 15, 2024

I received half of my order in a timely manner and the other half…. Well…. Almost a month later. Clothes are fine and stylish. Customer service is also great. But I did not like having to wait for half of my order.

Date of experience: October 15, 2024
Oklahoma
0 reviews
0 helpful votes
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Beautiful clothes
October 15, 2024

I love your clothes
Fits just right and they are beautiful! Will always recommend you to friends

Date of experience: October 15, 2024
District of Columbia
0 reviews
0 helpful votes
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My experience
October 15, 2024

I've ordered from Mod lily the clothes are so pretty and they fit perfectly, so many colors & styles it's hard to decide. Pricing is excellent

Date of experience: October 15, 2024
Michigan
0 reviews
0 helpful votes
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Loves the Water
October 15, 2024

ModLily has been very helpful when making purchases.

Date of experience: October 15, 2024
Ohio
0 reviews
0 helpful votes
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Shirt purchase
October 15, 2024

Excellent checkout fast and easy. Good price and good quality.

Date of experience: October 15, 2024