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Modanisa Reviews Summary
Modanisa has 255 customer reviews and ranks 1879th in the Women's Clothing category. Common review topics include customer service.
They reply to me as if they will fix my problem, i went on the site, they never reply to me until now.
I will tell anyone to don t trust this site
I know fully well the guy does not want to respond and fix my problem
These are the worse people to buy from in canada
I bought stuff from them for $315.00 canadaian,. When they invoice and send to ups $495.47., when i asked they said it was on sale.
I had to pay $121.42 duty
And many of the stuff is so crapy
Does not worth to buy from them
Its far cheaper here
I respond to a guy name Tameer
He said there is nothing he can do for that
I find it annoying how they charge in USD when shipping address is CAD. Apart from that, the customs really add up.
Even if I don't think about the charge, the quality is so bad! All of my tops were damaged, there was some thread that was lose. One was actually ripped.
I try to support Muslim websites but they need to really up their quality.
Dear Customer,
Thank you for providing us your order number via message, unfortunately, your order is from last year 06.10.2017 and we could not find any issue ID which was created by your side according to your matter. Therefore, it is very late for us to investigate your issue at the moment. If you have opened a case with us regarding your damaged items, we would be happy to help you. If you have any further issues, we will help you shortly. Have a nice day.
Placed an order 2017-10-29 for almost 700EUR.
After waiting 1 month without any information about the order, i checked the UPS tracking-link and realized that they claimed they had tried to deliver the order 3 times without luck and had contacted Modanisa who sad that they wanted the delivery back.
I got absolutely no delivery tries, no information that my package had arived and no call or mail from either UPS or Modanisa!
When Modanisa payed back my money, they payed 50EUR less for the return shipping!
I tried to make them understand that i never returned anything, that i simply didnt recieved them, and asked why i should pay 50EUR for a delivery i never got.
It has been almost 5 months now, and they never answer my questions, doesnt answer my mails for weeks, talks veru rude on the customer support and keeps closing the issue so i have to reopen it time after time!
I have given up now, and will never ever buy from them again!
Stay away if you like quality products and quality customer treatment!
Dear Customer,
We are sorry for this inconvenience. We are working on your case. We have tried to call you regarding this issue, unfortunately, could not reach you. We will be calling you again shortly.
Kind Regards.
I ordered clothes from this company worth $260 last December and still didn't receive my order. I have been calling the customer service representatives for 7 weeks and they keep telling me that they are doing an investigation and that they will contact me soon. Nobody contacted me and nothing has been done. This is the worst shopping experience I ever had and I'm very disappointed.
Dear Customer,
We are sorry for this inconvenience. If you could provide your order number to us, we will gladly help you in this case.
Kind Regards.
Modanisa gerçekten çok kötü bir firma hiçbir şekilde ürününün arkasında değil defalarca ürünüyle ilgili şikayetimi dile getirdim ama hiç umursamadılar kesinlikle alış veriş yapmayın paranızı boşuna harcamış olursunuz
Değerli Müşterimiz,
Yaşamış olduğunuz problemden ötürü sizlerden özür dileriz. Bizimle sipariş numaranızı paylaşırsanız size yardımcı olmaktan mutluluk duyarız.
Saygılarımızla.
The items I ordered arrived on time but two of the sweaters are sewn in a way that no one any size can use because the underarm area is too tight to move. I have contacted them several times by phone, the customer service reps are polite but nothing gets done, they keep asking me to take pictures of the item several times, I'm not sure the reason for that; to waste my time, test my patience or get fed up of the process and just decide to keep the items. I would never purchase from modanisa website again.
Last phone call with a sales rep named Sahila, she put me on hold to talk to a manager about my case, then told me that the manager will research the case and get back to me, and that never happened, I just received another email asking me to take pictures of the items again in different angels which doesn't really make any sense to me since I'm not claiming the items are torn or dirty, THEY ARE SEWN THE WRONG WAY!
Mona Dakrouri
Dear Customer,
First of all, we deeply apologize for the inconvenience. We kindly like to inform you that we have sent you an e-mail regarding this issue. Please check your email. We are always here to help you. Kind Regards.
I have ordered 5 products online from Modanisa (paid the prices+shipping). One of the product was defected due to bad fabric quality. I checked their return policy of defected items and I have done everything as they said. But they never get back to me. After that, I decided to pay for the shipping back by myself. They responded quickly when I told them I will pay myself for the return and they sent my the returning labels. I paid the shipping to return the defected item. According to the tracking from the DHL, Modanisa has received their defected item on 17th January 2018. They did not notify me by email or refunded my money back. I paid to much to receive and to return this defected item and they did not refund me to this date,
I would not buy from them again. If you do not want to waste your money avoid this greedy retailer.
Update:
Today Modanisa emailed me that they have not received the PRODUCTS Despite the DHL tracking that shows they have already received it on 17th Jan. I am really speechless!
If you need to verify this check the details of my order: *******.
Dear Customer,
First of all, we would like to inform you that your refund is completed for your related order. Please accept our apologies for this inconvenience and the delay.
We would like you to know that once again, we always try to fix any kind of problem you may encounter. We are always here to help you.
Thank you for your patience and understanding.
Kind Regards.
I like the products, but be careful you need to READ the size on each product because if you want to return the Item, if cost you $20 us dollars you will pay $120 to return and you end it to keep it!
Dear Customer,
Thank you for showing kindness to remind our customers of our return policy which everyone may check the link below:
https://www.modanisa.com/en/faq/
We kindly like to add the information regarding the return policy as; the customer may return the package to the shipping company of their choice except with FedEx. The prices are not stable, they may defer relating to the shipping company for the return as well.
Have a wonderful day.
Kind Regards
So how my requset been solve that was my request not paying for the shipping
That ll leave me with paying for the shipping twice
You know what! I will ship it back and that will be my last porches from yeah
Yeah just lost 4 sisters who love to shopping but feel safe
So unprofessional people wait all that time and end up with yes you can ship your item the one whos just receive 2h before connect us saying "hopefully yeah understand that i live in UAS and i was guessing the closer size to me.it way bigger than my size i feel wasting of money" yes you can retune it back and the shipping fee will be remove from the original price "refund"! Its just simply example of scam
Dear Customer,
First of all, we would like to inform you that your refund is completed for your related order. Please accept our apologies for this inconvenience and the delay.
We would like you to know that once again, we always try to fix any kind of problem you may encounter. We are always here to help you.
Thank you for your patience and understanding.
Kind Regards.
I have ordered from modanisa twice. The clothes I received is of very good quality and good fit, though perhaps slightly smaller than expected (the sleeves especially are pretty tight) the measurements on the website with each garment give a good reference to choose a correct size. Overall, I am happy with all the items. The fabrics are of very good quality.
However, II believe that Modanisa really needs to up their customer service to European standards. I have just received an order confirmation email stating that I should open the order IMMEDIATELY upon receiving and if not correct then to return it to the delivery man straight away. This is just ridiculous, who will be opening parcels right in front of a delivery man? I also have friends who received wrong items in their order and the customer service they received was appalling (different answers from different people, non-responses) In the end she gave up and lost all money because there was no way to get a reasonable response from them.
Modanisa, you are making great clothes, keep the quality up but improve your customer service.
Dear Customer, we appreciate your score on Sitejabber and we are very happy that you like our products. We will be glad to inform our suppliers regarding the size issue for our customer's satisfaction soon as we can.
We do have the policy opening the package and check if everything is alright before the delivery man leaves. It is our customer's right to check for the shortest way to solve the problem.
Thank you for your comment and please be sure that we care about your concerns and we are happy to help you no matter what the issue is.
Have a wonderful day.
Kind Regards.
I have purchased from mondanisa first time but i have very very bad experience with them l am very disappointed with their services I will never buy any thing from mondanisa website. I will not recommend to anyone in this world. I am extremely upset with their customers services and products and qualivty my order number is this *******
Thank you for you reply and I have my full refund and they apologize, happy with their service. Delivery was on time dresses were gorgeous just bit concerned about sizes are different from U. K. Their 44 size in evening dresses should have some more flexibility to fit through otherwise design and stitching were beautiful. Mahmoona
Dear Customer,
We are very really glad to hear that you are happy with our service. We try to do the best we can for our customer’s satisfaction. We will be happy to see you again with Modanisa.
Thank you very much.
Have a pleasant day.
I placed an order and with in one week I want to return my dresses but I found out they have 24 hours return time for evening dresses that is ridiculous and theres shipping even not free and return we have to pay as well so its all totally risk doing shopping with them if you dont like the item or material not good or sizes different then we are ending up with extra charge so no point to go there and buying from them. I had experience from others shops most of free shipping when you are spending ove £100:00 and if youre spending over £200:00 they are sending you free return payed slip so you dont get charged but Modanisa I have placed an order for£229:84. They charged me shipping fees then I received my items but there sizes are different they were small so I have to return them and I paid my return fees again and the worse thing they detected my discount from all of orders, they didnt refund the amount I have paid when I asked them they said this is our policy because you ordered 5 items and you returned 3 items, so divided your discount with others items which you are not returning even their discount was different so actually what they do they keep higher price item as it and when you placed an order with different items they showed you this is how much we have discount you but when you return them you dont get full refund which you have paid then they do it in different calculation, that is wrong at least what you are returning you should get what you have paid. You ended up with this mess and unlawful charge and bad service would never recommend to any one bad experience.
I have ordered from Modanisa a couple of times - its a bit hit and miss. Some garments fit well, others have terrible fittings and will have to be returned if you're not prepared to pay for them to be altered. The customer service is not great - don't expect UK standards, I ordered 3 dresses on the basis of an offer of buy two dresses and get the third for £1. In reality, I only really wanted one particular dress but ordered another one to take the benefit of the offer. However, when my order arrived there were only two dresses and the one that I really wanted was not included. I e-mailed Modanisa to query this but received no answer. I then telephoned them and was advised that the missing dress was faulty when received by them so they did not include this in the order but applied the discount pro rata. There was no explanation of this in the invoice which was sent to me or any option to choose a replacement dress. Also, one of the dresses received was a terrible fit - I'm a normal size 8 but the upper part of this dress was ridiculously tight and not what I would class as 'modest' at all. I contacted Modanisa again to see if I could order another two dresses to replace the dress which was missing from my order and the unsuitable dress on the basis of the original offer but was told that this campaign no longer applied - not particularly satisfying given that I only ordered the dresses on the basis of the original offer.
Dear Customer,
We are sorry for this inconvenience. If you could provide your order number to us, we will gladly help you in this case.
Kind Regards.
I love modanisa, always order but this time there was a careless mistake done by them my one item they forgot to send and another item they sent 2 orders instead of one, we have to pay custom duty, on top of that ups delivery fee, exchange rate, my orders almost becomes double the price. This mistake should be compensated.
Thanks. Mrs. Khalid qureshi. (order no *******) placed on 26-10-2017
Dear Customer,
Thank you for sharing your order number with us. First of all, we apologize for the mistake. We kindly like to inform you that we have sent you an e-mail regarding this issue earlier. We are always here to help you. Please, provide us with the information asked in the e-mail so we can help you soon as possible. Kind Regards.
So I just received my order today. I have everything I ordered. I dont know why it took two weeks for my order to get here but it got here. I got everything I expected. I will give them another try considering that they have really nice things on the website. The only issue I had with them was the shipping. The website says 48 hours to ship out the items. Well it took a week for my items to actually get shipped out. That was my main concern but if anyone has any concern with shipping, just know that if you are in the USA, realistically, it will not take 48 hours to ship out considering that the items are coming from Turkey. So yes, it will take time. But I would say that it was worth the wait. Thank you Modanisa. I will order from you again.
Dear Customer,
In order for us to provide a better service, we were currently improving our warehouse. We apologize for the delay during the maintenance period. We are very happy to hear that you have received your order. We try to do the best we can for our customer’s satisfaction. Kind Regards. Have a pleasant day.
I do not what is going on, but I have called customer service reps and each of the reps keeps givingme a different answer as to when they will ship out my order. To make a long story short, on October 20th I placed and order for some items. (I live in the USA). Ocotber 20th was a friday so I get that the order will not technically go through until Monday. So it now Wednesday and my order status still says
"dispactching". When I called the first time, the rep said that it was still in dispactching. Ok. I get that. The second time I called, the rep said that it was shipped out via UPS but there was no tracking number availble :/. The third time I called, the rep told me that it was being prepared for shipping. I dont know what is going on, and why Modanisa reps keeps giving me the run around. I tried to find out for my own self if the website was good or now but some of the reviews are true. I hope I either get my order or I get a refund.
1st time found a such wonderful online site, very quick and just Perfect as the pictures. Love it:)love it :)
Dear Customer,
We are very really glad to hear that you are happy with our service. We try to do the best we can for our customer’s satisfaction. We will be happy to see you again with Modanisa.
Thank you very much.
Have a pleasant day.
I did place my orders more than 3 weeks ago, but still didn't receive them.
Order number229 *******
Order number 229 *******
I did contact customer services many times, but they keep promising that they Will investigate and nothing has been done! I really disappointed with modanisa!
Dear Customer,
Thank you for providing your order numbers to us. We have sent you e-mails regarding this issue. You will be receiving your both orders very soon, we have contacted the shipping company regarding this issue. They have stated that your packages reached the United Kingdom. Thank you for your patience. Kind Regards.
Hi, What is the address title that we should give to place the order? As I was trying to place the order its showing internal error.
Dear Customer,
You can place your order online at www.modanisa.com, by using our app or by calling Customer Services department.
Ordering on modanisa.com is easy and secure. Once you have found the item you would like to purchase, click the "ADD TO BASKET" button to place it in your basket.
*After adding an item, click ‘’BASKET’’ on the right side.
*Click ‘’SECURE PAYMENT’’ at the bottom after checking your registration information and then continue.
*Fill in the shipping address on the next page and click ‘’CONTINUE’’. Choose your payment method in the new page and fill in the information.
*Click ‘’COMPLETE ORDER’’ to place your order.
If you have further inquiries please feel free to call our Customer Services department. Hope that this will help you. Kind Regards.
I like the clothes on modanisa but I feel like the prices can be quite ridiculous but I give in because I liked some of the clothings too much not to have. The dresses I bought from the company according to uk size, the dresses came too tight or too long for some odd reason. I had to get it altered because it was that bad. 1 or 2 dresses were perfect but out 6, I ordered, it seems quite silly if I have to pay so much per dress.
Dear Customer, Please use the size chart for your future purchase;
http://en.modanisa.com/product/beden.php
Also please remember that each item has its own measurements which you can find on the bottom right of the item’s picture.
We usually provide on set of measurements, with these you will need to add 4cm to each measurement except length (length does not change) to calculate the size you need. For example, add 4cm for size 40, add 8cm for size 42.
We are here to help you. If you believe that you have a wrong sized order, you may measure the products and send us the image of them with their barcode number so we can evaluate them and help you gladly but please provide us your order number for further assistance. Have a wonderful day.
Order came quickly (I'm in the USA) and was well packaged. Everything was great! Based on reviews I went up a size and shouldn't have - was a little big but still useable. Everything I ordered was true size and I will order that in the future. A+++++
Dear Customer,
Please use the size chart for your future purchase;
http://en.modanisa.com/product/beden.php
Also please remember that each item has its own measurements which you can find on the bottom right of the item’s picture.
We usually provide on set of measurements, with these you will need to add 4cm to each measurement except length (length does not change) to calculate the size you need. For example, add 4cm for size 40, add 8cm for size 42.
We are very really glad to hear that you are happy with our service. We try to do the best we can for our customer’s satisfaction.
Thank you very much.
Dear Customer,
We would like you to know that we have contacted the shipping company regarding the invoice and sent them the updated invoice. We are still working on your issue. Thank you very much for your patience. We will inform you from your email address for furthur information we receive. Kind Regards.