Modanisa

I have a really bad experience with them. I returned two dresses to them and I never received my money back. The opened a case for me with number: ******* but nothing happened. I contacted them through emails, live chat and phone calls and no one contacted me back and they always say that they'll get back to you but this never happens. This is the worst customer service that I have dealt with and I will never deal with them again.

I ordered three dresses, which did not fit me. I sent these back using royal mail tracking. I got a refund for one item (minus the £5 "admin" charge). I have been trying to chase up about the two remaining items, but been hitting dead ends. They claim to have received only one item out of three. Every time I call customer services I am told that someone more senior will investigate and call me back. This company is not to be trusted. I have lost my money for two items I paid for. Which were not cheap. Very disappointed and will advise you to avoid at all cost!

I ordered from modanisa in may and thw parcwl was sent back them undelivered i have madw numeroua calla and have bwen adviaed by 3 people that that thw parcwl recieved back to modanisa in june but i still sont have my 132 back.

I have contacted them about 15 timea sent ak many emails with no response.
I have been patient all thia time but no joy.
I think that rhey dont want to refund and if i had read theae reviews before i would never order from them.
I will be goimg tp ombudaman for thos now as it has been more tham 2 months and thw law is refund within 14 daya

Diagusted with modanisa customer service.

Modanisa has the worst customer service I've come across. Over a month ago a parcel was lost. I was told that it was delivered to me and that I should contact the delivery company if I had any issues. I was told that it was delivered to a neighbour. I contacted modanisa again and I was told that they would contact the delivery company and get back to me as soon as possible. I waited and waited and got nothing for weeks. I sent email after email asking for updates and got nothing. I took to Twitter and got a reply very quick because I assume they don't want to look bad. Modanisa move the chat to a private chat a deleted my tweet. I was told that urgent action would be taken and I should wait to be contacted. Due to my previous experience of waiting and not receivinga reply I asked when. My question was ignored again and again. I was that because Twitter isn't the correct channel they couldn't tell me. But I was ignored in the "correct channel" for weeks. All I ask for is a refund.
I forgot to mention the part where I quoted the customer reference number they gave me and was told it was incorrect. Do they just make up numbers and keep no record?

Update: They never gave any refund.
Ticket # *******
I agree with everyone here. This conpany has worked hard on marketing to lure people to buy their products. Their clothes are nothing like what you see on pictures! All made too small and full of defects. Once they have your money they dont care about you anymore. They make it so hard to process a return. Although I sent them all the information they requested, including pictures, codes and description. Now they are asking for pictures with measuring tape! Why didnt they ask for it the first time, after I have packed everything back in its package! We dont have time for such non sense! For big items, they said they might not match the measuring chart! This is a joke! Plus I had to pay $50 for costum fees! They should return all my money with an apology since their products all failed to match the description. How will they meey Allah! We should all make sure to spread the word all accross social media and networks. This is our weapon against such corrupted companies making loads of money through ripping people off! Lets hit them where it hurts, their reputation. I dont want to see the same thing happen to more victims!

Orders *******/******* with Tickets *******/*******. Updated with recent orders ******* & *******.
It's a hit or miss with this site, and unfortunately, if something goes wrong with your order, it's best to just give up... my first order i received items that were not as described, and sent and email to support myself, but after receiving no response, I called the provided support numbers, but they were all fake/disconnected. Then I contacted live chat, who are pretty useless, especially with after sales issues. Nonetheless, the agent on the live chat filed a claim allegedly with "high priority". That was 3 weeks ago, and I haven't received not one email in regard to that, but the items weren't that much so I let it go. However, my second order i decided to buy some dresses. This was a very large expensive order, and out of nine, 7 were very well made and pretty, but 2 of them were not at all as advertised. One on the site was a pretty light blue color but in real life it was a very dark blue and not at all as pretty as the pictures. The second was literally like, a rag like material. No shape, thin material, and poorly made with loose seams/stitching all over. I sent an email immediately with pictures as well as the issues and got nothing. They don't provide return labels so you'd have to pay to return and customs are so high that return shipping would could end up being 3x the cost of the item, plus the rma form isn't very clear at all. Then got an agent once again to file a claim... days later nothing. For such an urgent issue that has been apparently sent as 'high priority"I received no reply whatsoever, once again. I then dm'd them on instagram, and I do receive a response and at first I was hopeful. But that turned around pretty quickly because any further responses are not at all helpful, just "assurances that my claim is being "successfully" reviewed by the related team and I'll receive a response soon.the next business day... and that's I get in in terms response, the same message. If you buy from here be prepared to be stuck with whatever you get because the customer service is nonexistent. There is no team reviewing your claim at all so don't believe them when they say so. Just cross your fingers that you don't get rags because you won't be getting any help with you order... sad but true... the majority of their reviews are 1 star for a reason, fictional inconsiderate customer service... I eventually had to file a claim through PayPal to get my money back after they FINALLY sent an automated follow up email buy days went by an dthey claimed it would take two weeks for my refund, which is not true nor right. If a refund is processed, its a matter of days not weeks, especailly if you paid through services such as PayPal. Nonetheless, i won the claim for the promise of a refund through them alone was not true... and to this day I haven't received not one resolution regarding my first order issue. I continued to give this site a few more tries but just with small orders no more than $30, I made about 5 more and for the most part they were decent but my last two recent orders ******* & ******* were ridiculous. I needed a pretty pink dress for my birthday trip this coming up so three weeks ago I purchased a dressed pictured and advertised as pink, it arrived and it was literally lilac. I tried at customer service buy had no success. Fast forward to about a week ago I placed another order for a pretty pink dress but this one was also not pink, the only part of the dress that was the pictured and desired pink color was literally the collar alone... tge rest of the dress was straight mauve... at this point I felt that I couldn't let it pass having the same extreme color issue two orders in a row, its not fair. I dm'd them and got the same automated response telling me to email them exactly what I had just dm'd them and a team will review it... I told them last time I sent a claim to their support email it was never regarded... they left me at read... here we go again I already know I'm at a loss at this point and I'll get no help after that. But of course the email was sent and i haven't gotten any sort of email confirming receipt or anything and their chats haven't been working, perhaps I'm blocked and their phone won't work either... I wish I read the reviews before buying or atleast learned my lesson the first time... oh well... now I have been once again let down by modanisa after giving them the benefit of the doubt. I put all of my friends and family onto this site but hopefully they'll have better luck and won't have to discover the fact that they have awful customer service. This time unfortunately, i think I'll have to remain stuck

I received a dress that according to the size chart attached online would fit me at a size 10-12 in US size and 44 in European size. However, when I received the dress it said on the tag size 8 and 42 in European size. This was too tight, and I couldn't wear it. Not a problem mistakes happen. So, I called Modanisa customer support and the gentlemen instructed me to take pictures of the garment signifying it is the wrong size and email it to Modanisa. So, I go ahead and sent an email and was told to wait 5 to 7 business days to hear back. So, I waited, but since I'm leaving the country and I read other reviews on this website that others have had issues getting refunds resolved, this made me hasty after 7 days and I did not hear back. I started calling Modanisa daily and letting them know this was an urgent issue and I was leaving the country and wouldn't have contact or internet access. The customer support line kept assuring me that they were sending it higher up and someone was working to resolve the issue. I'm not sure how complicated it could be to resolve the issue. They clearly sent the wrong size and I need a refund. So, after two weeks of waiting I finally received an email, requesting me to send picture of the garment. Which I already have done. I sent another email today with the same pictures I sent before. I am posting this in hopes that Modanisa responds as it seems they respond to these reviews faster than they respond to emails. I don't have two more weeks to wait for an email I need this issue resolved as soon as possible.

I was very skeptical as most online clothes I bought the quality was very bad. So I have steered away from internet shopping for clothing as a result for many years. When I came across Modanisa I was attracted with the Islamic design clothing. So first time I ordered 1 pants and few Hijabs, the delivery was fast, size perfect as indicated and amazing quality of stitching and material (I usually choose natural material cotton or bamboo)
And Now I did my next order also timidly and ordered a few dresses, all came on time and the quality- I am still super amazed, very high quality, haven't seen this quality in long long time in any of the brands you find in the malls.

Just be careful returns and exchanges is not easy (you have to pay to return items), I made sure I have a tape measure and choose carefully, so if you want things baggy look at the design and they point out what size is the model wearing and on some, they even give you the model size, so you can guess the proper fit you want for yourself based on the size and design of the dress shown on the model and then adjust to your measurements.
Sizes I ordered varied: 40,42 and XL all fit exactly as I wanted them, because I took time studying the dress sizing on the model, and the measuring tape on myself (remember its not only size but the model/design of the dress/pants).

Hope this helps out Muslims, and conservative women out there looking for good quality clothes

Salam
Meeda Ehsan from UAE

I ordered a skirt that based on the picture of the website showed long skirt. The skirt I got was short and falls just below my knee. When I emailed the company, all I got was an email giving a reference number. Since then I emailed back but didn't get any feedback from them. I am extremely disappointed with the false advertisement and lack of consideration.

The comment the company left is false. I haven't received a single email addressing my problem. This show the level of dishonest!

I just received my second order from Modanisa (all the way to BC, Canada). This time I got express free shipping and it was here in 4 days! The quality of all the clothes I have ordered over the last two years is great and I love the modern designs. I bought a few zip up abayas, a coat wrap and a dress. I find the sizes very good, but check your measurements to be sure. I will say the abayas that zip up (all 3) are a wee bit tight across the chest (and Im not big chested), so you may want to go up a size depending on the style. Im not sure what all the bad reviews are about. I LOVE the clothes and get so many compliments when Im out n about. I did, however, have a question and I contacted customer service twice (or at least tried to) via their online email and I did not hear back, so while I got exactly what I ordered Im not overly impressed with the lack of customer support. I would recommend Modanisa to a friend, just like it was recommended to me: 0)

I ordered from Modanisa 3 times and they were good in the last 3 years hence I ordered again but I regret it this time.
My order was in 23/04/2018 and the expected day to deliver was 30/03/18 and until now I didn't receive the order.

In the beginning, the tracking option says that they failed to deliver because of the bad address! Even though they had delivered before to the same address! Plus they used to send me a text message to inform me that they will deliver on that certain day at that certain time. This time I didn't receive anything! And they lie and say bad address!

I emailed them, they replied that they will attempt a second delivery as if there was a first delivery! What a joke!

Since this email, I am waiting for my order
To be delivered and I send a dozen of emails to them with NO response!

Its a month now and they also stopped the tracking option so I don't know what happen to my order and my money.

DON'T shop with them, they were good in the past, but now, they don't ship to the UK, they don't respond, They don't respect the clients and they only steal your money.
The Worse Experience ever.