Modanisa

All the bad reviews i am reading i 100% agree this company is full of $#*!
My orders never came to me been more then 2 months still havnt had a refund
Stupidily i decided to order something else been 3 weeks status says delivered to someone called wendy i dont know who she is
Contacted the company and the guy on the phone is telling me exactly what it says online and wont give any more information apparently he cant access anything
Why the hell are yoh sitting on the other end of the phone
I emailed the company no reply
They owe me more then £100 am so annoyed
Trust me i will take this company to court n sue them if nothing is done

Update: I was contacted by a customer service rep who helped start a return and I got full refund for the item I returned and partial for the one I washed. That's why I added 2 stars extra. Also the credibility of their adverts have improved with time so I still go there to order Islamic wears. I bought a $55 dress only to get one with a low quality and a different colour. The dress washed out and started pulling wool after just one wash. A whole $55. I also bought another a burin dress for $42 which was not only poorly sewn but tore the third time I wore it because there were loose thread hanging around it that I kept cutting off. I have bought several stuffs from them but the bad quality on cheap items doesn't annoy if not that on high priced items. Please be careful buying from them. My recent order number is *******.

Latest order:

Despite our last deception, we placed another order this week (March 2018) and this time I would like to express our gratitude to Modanisa for the fast delivery (less than one week) and the quality of the received items.

History:
I made an order beginning of August 2017 but they sent me the wrong article and despite my different email and contacts I haven't received any response for more then one and a half month, BE AWARE THAT THEY HAVE NO RESPECT REGARDING THEIR CUSTOMERS. I highly recommend to not buy anything from them.

Update1: even the response from Modanisa shows the non respect that they have regarding their customers and the bad quality of service provided by this company. They asked for the order number although I provided more than 10 times to their support (if it exists).

Update2: As mentioned by the last response from Modanisa, yes I was finally refunded but I think that I had to not wait all this time and spend all this effort for a simple return request especially that the mistake was in their side (wrong delivery). If you compare what other online shops in Germany offer you as quality of service you realize how bad is the one offered by Modanisa. Even without any delivery error you can easily (and free) with these shops return an item just because it does not look like you expected. My message to Modanisa is: if you don't work on improving your quality of service and if you don't offer a process to easily return non desired items, you will lose all your customers soon or later.

They say on their website they have "easy returns" be warned their procedure is complicated requiring you to first download a RETURN FORM but the link does not even work. Calling customer service is useless they barely speak English and when you find someone, they just make excuses saying it's a technical issue with returns and someone will be in touch! No one ever got in touch despite my constant chasing them and I never got my money back. BEWARE!

I wrote a review a while ago about the terrible service received by modanisa when I received the wrong order. I should have updated this review a long time ago. Eventually I contacted a member of the management team and the matter was speedily resolved. My money was refunded. Items required were sent out to me again. And a £100 gift voucher given because of the inconvenience afforded me. I have to say that the management dealt with things well. It is just a shame that the staff were so slow to respond. Still happy to say that all ended well. Can trust the company to come through.
Razina Karim

I live in Canada and it's hard to find a good quality Muslim wear, and say I found a store: I will not find a good thing.
The items on Modanisa are very fashionable and the priced are reasonable.
I loved how they explained the materials! It was a bit tricky to guess my size but I was right!
I ordered with 225 $CA and I payed on the door 77$ for the shipping company.
That's nothing! Comparing with the prices and the materials in the Muslim wear stores in Canada.

The items were in an excellent condition, the Abaya is wonderful, the coat is very good (needs some ironing), the dress is fabulous and the colours are beautiful.

I recommend everyone to order from Modanisa.

Thanks Modanisa

I ordered two coats from Modanisa and the deliverywas very quick but when I opened the parcel I was quite disappointed as the coats looked like used and dry cleaned and one for of the coats had bobbling in the inside. It was very annoying as I paid a good amount and anyone can buy used items from charity shops at very lesser rates and if we prefer to pay for expensive clothes we should not be cheated. I felt cheated and I will never ever purchase from Modanisa. Further they had promised a free scarf on first order but there was no scarf in the parcel that I received. I can say that it was my first and the last purchase from them.

I have ordered multiple times from them. I ordered scarfs and a dress!
I always get my order within two weeks, i live in Ohio United States.
The only time I have an issue with them was that I got charged for my order twice. It was my fault because the internet got disconnected while I was placing the order and I thought the order didnt go through so I reorder it.
I contacted paypal and called their Customer service and the money was in my account within a week.
The colors of the dress was a little bit lighter from the pictures, but it wasnt bad at all and the dress wasnt expensive so I was alright with them!
Definitely recommend and im about to order more from them!

I ordered a swimsuit online, my order was confirmed and I got a message stating that my order is awaiting shipment. The next day I missed a call from an unknown foreign number which I did not recognise. The following day I missed another call from the same number, when, against my best judgement and against all safety rules, I called the number back I was told my Modanisa order was cancelled which is expected from an unreliable company, but I am told my money will be refunded in two weeks! The operator claimed there is no seniors or managers to discuss this further and that was that my money disappeared only God knows if/ when Ill see it again, This is not only a scam but raises suspicions of money laundering scam. Everyone stay away don't get get scammed like me

I've order a fully coverd swim suit size M, all i got was a pants on size XXL. I've tried calling many times, catting, facebook, emails... everytime they tell me we will contact you in the next few days... few days has been two weeks and they still tell me the same... very bad service and not friendly with customers... i would never ever recommand this to someone, go to a local store, it is much more beter!

If you don't have a paypal account. Your money will be taken. You wont receive any items and if you try to find out why, they will toss you around until they tell you to go exercise your legal rights.
Don't bother tracking down the parcel, the shipping companies will tell you the sender has never shipped out such a package with their shipping company and if you confront Modanisa stuff. Then they will tell you literally tell you go exercise you legal right. I guess they have done this for quite a while they are getting very comfortable.
Dont believe, know this my order no.: ******* was made on 06. 06. 17 for 111.045 pounds, is now imaginary soon to be forgotten. Never exists expect as a number.