Modanisa

I want to address a problem in Modanisa.com, the currency converting between Turkish lira and USD is far away from real prices, for example a model cost 19.90 TL on modanisa.com is 9 USD, but in real convert its 6.68 USD, so that makes a huge deference in check out when you are collecting your cart in Lira and checking out in USD, so I request that they should fix this issue ASAP. This problem is enough to get coustemrs away from Modanisa. Waiting for a reply. Thanx

I have ordered a coat over three weeks ago. Since the credit card payment didn't go through the first time (as one of the customers has already pointed out in this forum) I tried again and consequently was charged twice. Although the modanisa customer service replied quickly to my request for a refund I still haven't received my money back yet (order *******). And what's worse, I still haven't received my coat (order *******). I have paid twice for a coat that never got here; I feel scammed and am ready to publish what happened in any consumer forum I could possibly come across!

The quality iof the clothes is cheap and the colors of the clothes are not even close to the pictures you see online! I had the worst experience when it came to sizes and returning items. Modanisa refused to give me a refund even though I shipped back my items, all because I didnt go with the most expensive service they wanted which is UPS ( in the states), I lost 400 dollars due to items I didnt like nor fit me and due to expensive shipping once I returned them. DO NOT WASTE YOUR MONEY ON THIS WEBSITE. Thier clothes are total garbage and thats why the prices are too good for what you see on your screen which I call picture scamming.

I am very upset about this order, first of all it was not even in good condition, there was whole in the dress because it was sewn by a piece of threads, it was very visible, you could see that someone tried to hide few wholes in the material. Not only it was expensive but for this kind of service and product, it is not worth it. I still did not even wear it and very sad to keep something that will not be useful.

Never ordering again.

My first experience with modanisa was great alhamdulellah. I ordered 11 pieces and all of them came in the accurate size, quality was good and it was exactly the same as the pics they have in their website. About the shipping, it came in exactly one week to KSA. Many ppl are complaining about the shipping. In the case of middle east, shipping is for free if u order more than a 100 usd. Of course, u have to pay the shipping of the company u choose to delivered to ur house. Modanisa does not charge u for the shipping inside turkey. The ones who charge are the international courier companies.
As a summary, i feel satisfied. I feel so satisfied that in less of one week i ordered again some other designs.

I was very excited with Islamic clothing since I've been looking for style/taste for my liking and found this website. Unfortunately I'm frustrated by their online payment method keeps saying that either my bank don't' approve the transaction or incorrect information. I'm so surprised this is the very first and only problem I've encountered with online payments that I have no problems with prior to this website, I even ordered from Islamic fashion site in India only a week ago no problems but their fashion style isn't what I was looking for and Modanisa has more offer to what I've been looking for that met my taste/style. I was told that there were technical problems and try again later and I've tried again, only to be denied with check your correct email address and I'm like huh? Then I tried to reset password only denied saying password change failed. Really?
As for USA address, Modanisa asked for county* that we don't use, we uses state* so I don't know if that's the technical problem.

Sadly my birthday is close and i wanted to buy from here however the multitude of negative reviews from here is too overbearing if all these people say that they charge too much for shipping that's a problem. Don't say 48 hrs if u know its not coming in 48 hours, and the fact that they charge extra shipping based on your country AFTER you done paid their shipping is too much. After i pay online i shouldn't have to HUNT someone down for my package nor should I get a response saying I owe ANY more money to customs or whoever... YOU pay customs not me that YOUR job as the company that is so pathetic.

I would rate MODANISA MINUS FEW HUNDREDS if it was avail to select!
I ordered few garments from them, one of which was damaged! The rest were super mini sizes! Their sizing guide is absolutely ridiculous! Makes u wonder who their client base are! Tiny creatures or humans!
Anyways, wen I returned the garment I requested a refund. Modanisa only refunded part payment n REFUSED TO PAY FOR THE DAMAGED GARMENT THAT THEY SHIPPED OUT TO ME! I contacted them on various occasion but MODANISA IGNORED MY EMAILS N DID NOT RESPOND TO ANY OF MY ENQUIRIES!
As of today they still have an outstanding balance of £27 that they owe to me!
It's been bout 4 months now!
DON'T WASTE UR MONEY N GIVE TO THIEVES!
A SERVICE THAT ONLY COLLECTS MONEY BUT FAILS GREATLY WITH CUSTOMER SERVICES!
RUBBISH!

They have beautiful stuff yet terrible customer service.
I purchased for the first time shipping to Canada and had to pay a substantial ammount in customs, duties and broker fees so after that I switched my shipping address to the US. They shipped it to the wrong address. I receive UPS notifications via email and thus we were able to catch the package before it left Turkey and send it to the right address. I called Modanisa and asked them to make certain my next order which I had already made would be shipped to the US not Canada and they reassured me everything was fixed. Surprise! The very next day I received a msg from UPS saying my package was on its way to Canada. I spent the entire day calling and emailing Modanisa with no response besides that they marked my case as urgent and would get back to me shortly. Had they actually made it urgent they probably could have fixed it on time. Finally after speaking to UPS I emailed modanisa again explaining that there were only 2 options either I refused the package and they would ship it to the correct address I provided either I would accept it but they would cover the fees I had to pay considering I wouldn't have to pay them in the US and that's why I was shipping there in the first place. They never got back to me. I was too scared to loose my order completely so I accepted the package and ever since i email them regularly and for a month they kept telling me they would get back to me. When they finally called me it was broken english just to tell me she couldn't do anything and would transfer it to the correct department. I'm still waiting!?! Oh and if u ask to speak to a supervisor they tell u they can't do that. So basically it's as if my order cost me 50% more than what it should have. Btw I'm a wholeseller and spent a lot of money in just 2 months since my first purchase on Modanisa but even that doesn't matter to them.

I was doubtful about ordering from Modanisa, given the mixed reviews, but my friend just ordered hijabs from the website and had a great experience, so I decided to go ahead and try it out as well. I did follow the measurements guidelines to pick the correct size and ordered few items (including dresses, jacket and skirt). Since I didn't register when ordering, I was just provided with order number but no follow up email. Waited patiently for 1 week, putting my trust in Almighty and Allhamduillah got my package yesterday. No extra shipping fees. Everything I ordered fit perfectly, beautiful clothes, I already got comments on my new dresses. So happy, will definitely order again soon:-) and recommend to all my friends. So glad that there is a muslim company helping us to look modest and beautiful.