Modanisa

If there is less than one star I would give nothing. Very bad return policy even if they made a size mistake. I bought many items from Modanisa and evry time I buy over 8 items in one transaction and every time I receive an order it has to be 3 or 4 items smaller size, I have contacted them and sent them a proof of size measurements with a pic, they refunded me half the cost. Then next orders I thought I have to order 3 or 4 sizes bigger just to be on the safe side but unfortunately I got my dress wich costed me $115 way too small, I'm size 42 I ordered 48 due to previous size problems but it again way too small, no communication with customer service no help for their own mistakes all they said was you have to return on your own cost and you have to add 4 cm on each size chart available. I added 3 dress sizes and yet didn't fit. If you want to get a good quality go somewhere else and stay away from Modanisa all thier clothing are cheap china made not Europe as they described and proof of that are sizes are nothing to do with Europe size.

Very confused by all of the bad reviews, I can see how people may have bought low-quality items or made mistakes with sizing, as the website could be a little bit clearer, but I think a bit of common sense is also needed when buying online. I chose my items very carefully, matching up measurements and considering the cut, fabric etc over a period of a few days before buying. I was very pleased with my two orders, which both arrived within a week of ordering, everything accounted for and good quality material (albeit with some loose threads which needed to be snipped off), and no extra taxes or delivery costs were charged (I live in europe). I made a small order first to gauge the quality of the items/ reliability and was pleased with that, so then went on to make a larger order.
Looking at other people's comments I would also just like to mention that I don't think you can reasonably expect Modanisa to take responsibility for extra taxes or charges because surely it is the responsibility of the buyer (who is buying from abroad!) to look into this before buying? I know it can be frustrating and perhaps Modanisa could mention on their site to look at what you may be charged depending on your country before you buy, in fact i'm sure this must already be in their FAQ!

Mashallah a great website for affordable islamic clothing, just use a bit of common sense and consider what you buy carefully and inshallah you'll be fine.

I'v been buying from modanisa since 2015 in total 11 orders, the first order came fast and every thing was amazing as described, second order was missing a pant for tracking suit it took me 3 months to be able to get a pre payed shipping label and have my money back.
In 2016 I made 8 orders all of them was perfect sizes, colors and fabrics as I imagined but only one order in 2017 was a problem because I needed exchange 2 items and here again comes the suffering from customer service they told me to return the items on my own which going to coast me $109 for 2items worth $56 which is crazy. Trying to reach them couple of times but no use.

So I have mixed opinion here.
I have no problem with colors or fabric or sizes specially that the website is easy comparing to others, they have everything listed in the item description the measurement, available colors and sizes and which kind of fabric so I just take my time reading the details and decide. My only problem is the "customer services " they have no flexibility at all. Besides they have no authority to solve any problem basically they tells you their policy but not able to take any action to help customer. Here in USA we used to dealing with companies that able to make customers happy no matter what. Like Amazon.

What else can I say! Modanisa has disappointed me big time! First bought evening dress it was a little ok! So I was traveling for 3 months. N I bought clothes of 3000 euro. That was the biggest mistake in my life to make shopping online this useless Modanisa! Spent a lot of money to shop all came nothing but trash the fabric is not quality at all the colors r so much different from what u see
Very poor customer service. They don't respect customer.
I wanted to return for sizes. The told me I have to pay for the shipping. Which is almost the same amount I pay money I paid for the clothes
Here I'm! Modanisa have really made me look like a fool

I ordered twice from Modanisa.com. 1st time things were delayed with extra 5 days so i got them after 10 days.And I had to pay Customs to Aramex in order to get my things. Colours were same as in the pics, but cut n sizes were very strange. 3 dresses were my size but about 15cm shorter than it was written on the site.And the %100 linnen trousers and coat looked very dull and cheap-on the site looked so wow n both costs $150 total.
I didn't return the items cz i managed to fix them by myself and actually wear them.
After couple of months i looked into the site again (second time a fool). Saw "buy 2 get 1 free". Hence i ordered few sheilas. Again delayed delivery(12 days total) and colours for the sheilas/turbans were same but quality is very very cheap one.And the cost per piece is 35$ each.

Prices in TL are waaaay lower compared to the $. I wrote on their Instagram page to ask why is that, but the answer was non-logical-"our prices are converted as per the place from where you order". So I live in Qatar, does that mean that you have to make the price almost 4 times than it actual is?

And the quality is really low and cheap, I would not given for such sheila more than $5 and this compared to the standard of quality here in Qatar.

My advise is no one should order from Modanisa.com-cheap quality, highly over-priced, not worthed at all, and not to mention the delay of the delivery.

I had made an order a few weeks ago and when I received the order, I was asked to pay 55% of the price as an extra shipping cost. Modanisa claimed I would only have to pay 20%, or nothing at all and yet I was asked to pay 55%. After emailing back and forth with them, they continuously tried to put the blame on me and didnt want to refund these extra costs. They had said that If I dont want to pay this extra cost, I could always ship it back and pay the shipping price which was even more. The started ignoring my emails and I have not heard back from them in 2 weeks, TERRIBLE CUSTOMER SERVICE! This website is a scam!

I've been dealing with the company more than once and each time I'm pleased with my orders, quality of clothing, the shipping speed (to the US), and the cost! If you ever think that you cannot afford high quality, fashionable, and at the same time modest clothing then modanisa is a perfect option for you! Customer service is very helpful and respectful. I'm in love with every single piece of cloth I've purchased and I always highly recommend the website to all my friends as well as to whoever is going to read my review. I'm not a robot or scam, I'm a real person who looooooves modanisa.
Much love to the founders.

I ordered few things from Modanisa for $92 with the shipping cost included, when I received my order the shipping company asked me to pay $50 in order to get my stuff, I already paid for the shipping, I want modanisa to refund me the $50 extra that I paid.

I won't bother myself writing what happened. BUT DO NOT BUY FROM THOSE THIEVES.
THIEVES
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THIEVES

Misled- Horrible Customer Service

I ordered from Modanisa, even after reading bad reviews. I decided to give the benefit of the doubt. As I was shopping on my computer, I noticed at the top of their website it said "15% off your first order when you use our Mobile APP". So I downloaded the mobile app, and shopping on my Mobile phone. My total of $500.76. At the time of checkout, the 15% did not apply. When i clicked under "My coupons" i saw something had been applied automatically, and assumed it was the 15%. Until my order was completed, I noticed it was NOT the 15% they promised, it was "free shipping". That is not the worst part. When I contacted the customer service help, they were very dry, and informed me that since the "free shipping" was applied, They cannot apply the 15%. I informed that I would rather pay the shipping and get 15% off my order since I spent over $500. They still did not care about my concerns. NOW i am returning my entire order, even if I have to pay to ship it back internationally. It's the PRINCIPLE. It's not about the money. Clearly, Modanisa DOES NOT value their customers. I'm very ashamed that I ordered from this company and actually spent the amount of money that I did. It takes a lot for me to make my concerns public, which is why I attempted to contact them and make things better, but they did not want to work with me, so it led to me posting a public negative experience.
Also, the cart is misleading-- when you put 2 items by mistake in your cart (because the mobile app takes time to load sometimes), it does not show you have entered 2 of the same items. It shows it as a SEPARATE item so that you are not recognizing that your cart has it twice.

I would NOT recommend ordering from here. DO NOT order, trust me.

My order #'s (which were split into TWO) are: ******* ($331.26 USD) and ******* ($169.50 USD)= $500.76

I ordered a package worth £244 from Modanisa consisting of shirts, tunics, dresses and shoes. Modanisa sent me the wrong package of just two scarves. I contacted customer services and they said to return the package and that I would receive a refund within 10 days. I sent the package with a tracking number and a screen shot of when they received the package. It has been a month since I had done this and I have STILL not received a refund. It has been TWO months since I placed my order and they refuse to answer my emails. I am so disappointed with this company. Especially as they are Muslim and they have been extremely dishonest. Appalling customer service. I would advise no one to order from this company with what I have had to deal with.

Never been through a much more ridiculous stressful online shopping overseas experience than this one!
I ordered 3 items from Modanisa in March totalling to £91, received them, one was faulty and did not even match the visual description, wanted to return it & was told I could only send it back through UPS (along with me paying for the shipping which was £30 alone) demanded modanisa to pay for this fee, instead they indirectly paid for it by refunding me for the faulty item(only) before it was sent back, however by this point I was so annoyed I wanted to return the other 2! I did so in Early april & can you believe, it is June! And still not got my refund, because I spent 3months Emailing & calling a 100 times JUST TO FIND OUT WHAT WAS HAPPENING, they know how to maintain a lie! Because all i ever got told over and over is there was issues with customs ALTHOUGH they told me they let it through customs? & they are waiting for it to be delivered (i was told this more than thrice) couple weeks ago they even said I will be refunded within 10 days, YEAH right. I even told them forget about it cause it became an actual stress, ironically I did not even get a response! Although you gotta wait weeks upon weeks before you even get one reply cause modanisa staff are only good at saying 'we don't know', so disappointed due to how lovely their stuff is, but loyalty is everything for me and I will happily let everyone know what crooks they are so no one else has to go through unnecessary stress losing money for their mistakes