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MobStubReviews 732

2.4

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MobStub Reviews Summary

MobStub has a rating of 2.4 stars from 732 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MobStub most frequently mention credit card, phone number and return policy. MobStub ranks 7th among Daily Deals sites.

service
125
value
119
shipping
129
returns
81
quality
113

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Texas
1 review
9 helpful votes
Follow Jeannette J.
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I will never ever purchase from this company again. Package went missing, only offer was to send another with the same failed shipper and shipping number. I am disputing the charge with paypal because their customer service answers are all canned responses, the phone number is a voice message only, no live service person.

Date of experience: November 25, 2020
Michigan
1 review
0 helpful votes
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I have ordered from them several times & everything has been perfect. I love their masks & purses. Mobstub is the best.

Date of experience: October 31, 2020
Minnesota
1 review
1 helpful vote
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Ordered bluetooth Ear Buds, they never charged over 18%. It took me quite a while of trying different things (charging port, chargers, time of charging etc.) By the time I figured out it was the product and not me, the 30 day warranty had expired. They just told me 'Sorry'. My fault for not contacting the sooner, their fault for selling sub-par crap products.

Date of experience: September 27, 2020
Washington
2 reviews
0 helpful votes
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Purse
February 4, 2025

I bought two of the smaller size purses. They hold enough, but could be even better if pockets could expand even a half inch more.

Date of experience: September 27, 2020
New York
1 review
13 helpful votes
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Very disappointed
September 20, 2020

I recently ordered a six pack of masks from this company. The picture showed a girl in a black glitter mask so I assumed when I ordered I would get six black masks. No info on the site has two colors and No info on the site has two colors and black is the only color my granddaughter can wear to work. So now I'm stuck with six beige glitter masks. It was an Instagram ad and very misleading. Very disappointed

Date of experience: September 20, 2020
Georgia
1 review
0 helpful votes
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I have contacted customer service about getting a replacement. They will not give a replacement because they have a 30 day window. I have purchased 3 of the same chargers and they are all not working. I am not asking for a refund. Just a replacement. I am not able to charge my devices because I have to find another charger.

Date of experience: September 10, 2020
California
1 review
14 helpful votes
Follow Marillyn B.
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I ordered a five pack, pictured with various prints. What I received was individually packaged strips of thin polyester fabric, about 11 inches long, with circles cut into it at each end for your ears. I held the fabric up to a lighted lamp and could even see the outline of the lamp through it. When I requested a return mailing label, I was informed that that it was a sale item and no return or credits were allowed. Sarah told me to "have a nice day."

Date of experience: August 26, 2020
Michigan
1 review
9 helpful votes
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The masks that they sell are very cheap and not worth the money. They may seem like a good deal but they come from China and are stitched uneven so leaves a seam. Not comfortable at all.

Date of experience: August 4, 2020
Florida
1 review
6 helpful votes
Follow Linda M.
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I ordered masks which were suppose to be unisex. They are way too small to even fit a petite woman. I have complied with their return procedure, but they ignore all correspondence to their support e mail. All the reviews on the company website are great, but after reading these I would have never ordered from them!
They state 'easy return procedure" Do not order as even if you get an inferior product you cannot get your money back!

Date of experience: August 3, 2020
Montana
1 review
1 helpful vote
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Masks
July 28, 2020

I ordered adult masks and kids mask. After waiting I finally received part of my order. I'm not sure if the masks I received are the kids or adults. If they're adult they are way to small. If they are the kids then they aren't the ones I ordered... no fun designs! Nobody will respond to my emails. My suggestion... DO NOT ORDER FROM THIS COMPANY!

Date of experience: July 28, 2020
Wisconsin
1 review
0 helpful votes
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Refund way overdue
July 17, 2020

I returned a purse in June and haven't seen the refund yet. After multiple requests I got a response on 7/6/20 that there was a computer glitch but now fixed and I'd see the refund in 3-5 working days. It is now 7/16 and still waiting. Wish me luck

Date of experience: July 16, 2020
Florida
1 review
1 helpful vote
Follow Meng W.
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I sent the package back, it has been more than ten days now, they have not refunded

They are liars. If you haven't placed an order on the mobstub website, don't place an order! Although it is $22, they really don't have credit.

Date of experience: July 15, 2020
California
1 review
25 helpful votes
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FACE COVERINGS
July 12, 2020

I wish I had read all the reviews before ordering from Mob Stub. I saw their add on Facebook. I ordered some face coverings and it took several weeks until I received them. The fabric is horrible, and the fit is even worse. When I went on the site to find a way to contact them I noticed No Returns all sales are final. What a waste of $20.00. Every time I open my Facebook account I get bombarded with their site. So frustrating.

Date of experience: July 12, 2020
Alabama
1 review
17 helpful votes
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Wish I could rate 0 stars. I ordered an item over 30 days ago which said it would ship in 3-7 business days. The shipping label was created, and I checked every couple days to see if it had shipped yet. Day 8 comes around, hasn't shipped yet. No biggie, I'm not in a huge rush. Day 10 without shipping, I put in a customer request to make sure it didn't somehow get lost. Day 14, still no response (even though customer service says they'll get back to you within the next business day) so I entered another one. Day 17, entered another one. They finally got back to me on day 18 about my first message and said my package was "lost in transit" as if I couldn't see the tracking info that said they never dropped it off at the post office. The person who emailed me back said they put in another order for me, which I confirmed on the website. Three days ago I put in another request (surprise, they haven't replied) because they said again that it would ship in 3-7 business days and 16 days later (since the new package was entered with no shipping info), still no package. This time I just asked for my money back. Today is day 34 without my order and I finally just ordered a more expensive version on amazon. Save your money, buy somewhere else.

Date of experience: July 11, 2020
Germany
1 review
3 helpful votes
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Never received my item. Would message and never get a response. Finally got a message saying they would only give me store credit. Complete scam. Disappointed. Do not shop from this website.

Date of experience: July 7, 2020
Kansas
1 review
0 helpful votes
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Beware
July 3, 2020

Was given a fake traking number on my purchase. I checked with uos and was toldcthat the tracking number they sent me is not a legitimate tracking number

Date of experience: July 3, 2020
Arizona
2 reviews
1 helpful vote
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Facial mask
June 4, 2020

Ordered facial mask.
Quality is fine, upper elastic not attached to mask very well, comes off!
Threw 2 away, the started placing small hole where elastic was attached, secured elastic with small knot on inside of mask.
Looks kinda tacky, but secures around ears.

Date of experience: June 2, 2020
Washington
1 review
2 helpful votes
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Products
May 27, 2020

Ordered 2,10 pack of makeup brushes on May 2. It's May 27 still have not received. Your ad says 5 to 7 days. Never will I ordered from this company again.

Date of experience: May 27, 2020
Missouri
4 reviews
0 helpful votes
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Very Reasonable Prices
December 19, 2023

They have good products at reasonable prices. Have bought many items from them and been very satisfied.

Date of experience: May 26, 2020
Colorado
1 review
16 helpful votes
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I ordered a Slim Retro Gaming Device with 500 Games Built In recently and it was delivered on May 8,2020. The device didn't work. It kept making a static noise and the screen remained blue and blank when the device was powered on. It did nothing else no matter how long I waited. Emailed their support team with a photo that I also attached to this review, and was originally ignored. Emailed again and the only response I received back was that they showed the item was delivered. Emailed again and said I wasn't having trouble with delivery, but with the device. Repeatedly stated the device didn't work and that I wanted to exchange it for one that did and I am not getting any response. Do not spend your money here.

Date of experience: May 17, 2020