MobStubReviews 732

Ordered 2 beanie hats with lights, looked like a good deal. They said I would have them in 3 to 7 days. Over a month and I still have not received them. Lilly emailed me after I sent a couple of emails and said that they had the wrong address ( which is bull). I sent her my address again and she said I would have them in 3 to 7 days (that was 4 days ago). Today I got 2 emails from Eric that said my package was delivered (each email had a quantity of 1), nothing has been delivered. I am going to seek legal action to get a refund (which I asked for 4 days ago). By the way, these were going to be Christmas gifts. Thanks Mobstub for $#*!ing that up too.
Will never do business with them again and will advise everyone to do the same.

Lee..

I recently wrote a really negative review of a lighted watch cap I bought from MoStub. It did not light and there were no instructions about the lighting apparatus. I was bitterly disappointed and could not fnd any place to contact MoStub. Now I must apologize! I figured out how to turn on the light and it works! I am sorry to have been so irrational, but I am 94 and do not have much time to chase down those responsible when things go wrong. A simple set of instructions would have helped. I am sorry, though, for the bother!

After reading some mixed reviews about MobStub online, I was a little nervous about ordering but read they had a new customer service team in place so I decided to give them a try anyway and I'm glad I did. I ordered a number of small items which arrived in separate batches. One set of items was lost by the post office so I contacted MobStub and they followed up immediately and continued to work with me until the items arrived. I was very happy with the products and the customer service. Everything arrived quickly and as advertised. I would definitely order again and wouldn't hesitate to recommend them to others. They exceeded my expectations!

I never received an order confirmation and my status said "preparing for shipment" every time I checked. I was getting nervous that MobStub may not be reputable and that I was being ripped off. I ordered bracelets as Christmas gifts and was thinking there was no way I'd have them by Christmas. I was disappointed.

I contacted ModStub via e-mail and got a response that they were looking into the matter. I did get the bracelets and in time for Christmas but, it was cutting it so very close.

The bracelets are of nice quality and I was pleased to receive my order.

I still feel like my experience with ModStub was sketchy and I doubt I'd order from them again.

I had the most exceptional customer service experience with MobStub!
I received the wrong item and they wrote to me and apologized the next day telling me that the correct item was on it's way.
Most retailers won't even get back to you and if so it's a week or so later. I have purchased many things from MobStub and the quality is exceptional and delivery fast!
Don't hesitate to buy from this Co. They're great and very professional!
Any problem you may have will be addressed quickly and professionally!
Sincerely,
Paulette
PS:
A loyal customer!

I ordered a product on November 1 for my brother's birthday. It's Dec 18 and it hasn't been delivered even though my credit card was charged. If I could give negative 5 stars I would. There is no one to reach at this company by phone. They respond within 2-5 days by email (someone named Estee). They supposedly resent it to my brother but I think they put the wrong address on. They didn't send me tracking info right away. The package is stalled in Colorado somewhere. This is just completely pathetic customer service. DO NOT BUY ANYTHING FROM THIS COMPANY! Plenty of others seem to have had similar experiences to mine. I'm calling my credit card company right now and having the charge reversed. REALLY REALLY DISGUSTED!