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MobStub Reviews Summary
MobStub has a rating of 2.4 stars from 732 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MobStub most frequently mention credit card, phone number and return policy. MobStub ranks 8th among Daily Deals sites.
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Working with Mobstub has been a wonderful experience! I've placed quite a few items in my orders and receive them timely and as would be expected there have been some glitches, they always answer with the customer in mind and are quick to rectify the situation and always so pleasant! They have a lifelong customer with me! Congratulations on your great people skills and customer satisfaction!
MY RING WAS LOST SOMEWHERE ALONG THE WAY==CONTACTED MOBSTUB ABOUT IT ==WITHIN A WEEK THEY SENT ME A REPLACEMENT==IT IS NICE TO KNOW YOU CAN STILL COUNT ON SOMEONE TO TAKE OF THE PROBLEM==THANKS AGAIN FOR YOUR SUPPORT==ORDERING 3 MORE RINGS
I purchased two sets of "Glow in the Dark" pebbles to use in my garden. When they arrived, I was disappointed they were so small, more like something you'd use in a fish tank than in the yard; however, I blamed myself for thinking they would be larger (although the photos of the product made it appear they would be large enough to use in the garden). Then I put them in my windowsill to "charge" them with the sun. It was cloudy for several days, so when I saw no glow at night, I thought perhaps we hadn't had enough sun. Then we had a week of straight sunshine, very bright sunny days. No glow. Not even a little. So I contacted MobStub whose response was, This was a final sale, so we cannot offer a refund or credit for other purchases. I'm VERY disappointed and assuming this is not resolved, I will not buy from this company again. If the company agrees to give me a refund or credit, I am very happy to update this review. ***As promised, I'm updating this review. MobStub did ultimately issue a credit, so I can buy other products from their site. I won't be buying Glow in the Dark pebbles that don't glow, but hopefully I can find something else I'd like. Perhaps whoever manufactured these pebbles for MobStub didn't send the correct items that actually glow in the dark, so this may not be MobStub's error. I hope not.
A package was lost and once I contacted them they immediately investigated the issue and resent the item. I could not ask for more competent and helpful people. I will continue doing business with them.
I purchased 2 Bluetooth shower speakers for Christmas. Unfortunately, both were defective. One lasted 2 days, and the other worked for 1 week. Lilly, from Mob Stub, responded immediately, and shipped 2 new speakers to me, that day! I wasn't even required to return the original speakers. I highly recommend this company! Outstanding customer service! Thank you!
20 pack mens underwear, cheap thin material, XXL is about an L-XL size. No returns. Oh well got me once, won't happen again.
Oh, quick ship and quick to bill.
I have order dozens of times from Mob Stub! Every jewelry item is beautiful and exceeded my expectations! Trust me you will not be disappointed with any of their items! Everything from casual to formal is stunning!
My order did not work when I received it. MoStubs replied immediately to my email and sent out a replacement which did work.
I highly recommend this company and have ordered other items we are very pleased with.
Thank you.
Andrea Caldwell
I have contacted customer service by email several times and have heard the same story---the link will be fixed by next week. I have filed a complaint with the FCC and encourage everyone with this problem to do as well.
I ordered 2 bracelets but when the package arrived it contained only one bracelet. I emailed customer service and they couldn't have been nicer. I was very impressed with this company's prompt response to my complaint. In the meantime the second bracelet arrived. I immediately notified the customer service representative. I decided to and did place another order. The jewelry is lovely and the prices quite reasonable. I highly recommend this company..
I purchased the rose gold monogram necklace for my sons girlfriend for Christmas. When the envelope arrived I thought it was empty. I was wrong, however the necklace is so small it disappeared in the envelope! The necklace looks like it's made for a toddler. Very sad I can't return! Bummed out about the baby-sized necklace!
I have sent numerous emails asking when the additional item I ordered and paid for would be shipped. NO REPLY! Is this how they do business? Only part of orders are shipped but you are charged for all items ordered? NO HAPPY!
Beautiful merchandise and great customer service mean I will order again! Hannah in Customer service was awesome to deal with!
Customer Service Representative's have a difficult job dealing with the public and the many personalites, hoping to make each experience exceptional. We know that is near impossible. However, Estee, deserves all the accolades possible. We communicated strictly by email and in a few, very short burst emails, Estee was able to provide clear concise explanations and satisfied my concerns. I am a very happy repeat customer, and will continue to shop MobStub! Thank-You Estee!
I purchased a mug that was damaged when it arrived. I contacted customer service and they immediately sent out a new one. They kept in contact with me and were available and accessible.
There was a mix up with my address, my fault. Mob stub worked with me to work out the problem very quickly and I receive my items at my new address. The quality of the items was everything I had hoped for too. Thank you so much.
The wrong item color was sent to me a few weeks ago. I contacted MobStub, and they very efficiently took care of the issue. Thank you so much!
I will recommend MobStub to any prospective purchaser who might have reservations about making an online purchase. My experience: you can trust MobStub. They are serious about the value of a customer! You will get a personal response and prompt resolution.
I have received great things from them, but not clothes. My recent purchase was the "beautiful long laced sleeve crochet blouse". First of all, I'm a size 12. I ordered 4 sizes up, just in case as mentioned, which was nice. However, it's still too small in the arms and in circumference. I noticed it was very wrinkled upon opening. I washed it on gently cycle in my washer in a garment bag... what I usually wash all of my delicates on. It came out torn in two places and the same creases were on them before I washed them. What? That's never happened in my washer and trust me, I'm particular on laundry! Very disappointed and will never buy clothes from them again. Come on MobStub! Your quality needs to be full circle, not just on some items you sell. Shame on you!
I was a jerk and Lily saved the day. I enjoy doing business with Ya'll and Lilly Rocked
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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