MobStubReviews 732

I bought a purse, but it was much smaller than I need. When I sent an email about sending it back, it took 2 tries before someone replied and told me no returns. Now I'm stuck with a tiny purse and out my money. I'm retired and can't afford this! Since they're selling online and the customer has no opportunity to actually see the product before hand, they need to be more accommodating. I'll never shop with them again... and I recommend everyone else be super careful before you commit your hard-earned dollars! And now I read there are problems with the zippers on their purses... Geesh!

Should have read the reviews first! I ordered two necklaces as a first time buyer. Both were cheap looking and could not possibly cost the $100 originally that they claim. One of them is so poorly made that I cannot possibly give it as a gift as intended. Now I see where all sales are final. I just emailed them about returning the one since it is defective. We will see what type of customer service I receive. Maybe I will get another crummy necklace or no response at all if their customer service is as bad as people say.

*** UPDATE***
Contacted Customer Service about the one piece of jewelry that was defective. They responded right back saying it was a final sale and I could get store credit. I told them that I did not feel comfortable with that since I did not plan on shopping there again. They ended up giving me a credit on my Visa (it was $15.00). So they responded quickly and to my satisfaction. Good customer service for my order. Maybe other items are of good quality but the two pieces of jewelry were probably not the original value that was advertised.

Haven't received first order and it was charged to my account. A second order was immediately charged to my account WITHOUT MY CONSENT and charged to my account. These products are NOTHING I would or could use. Upon contact, they basically said TOO BAD! THREATENED me if I disputed the charge. Now they will not respond to my emails. Class action surely is looming. Be sure to report to New York and your state authorities. Also, Mobstub ADMITTED via email that the second charge was a mistake. Stay away!

I received the wrong color bed sheets set. I contact customer service to find out how I can return the item that I have on hand and exchange the right color. To my surprise, the customer service representative by the name of Lilly replied via email offering me a store credit and I get to keep the product that I have received by error. I'm very ecstatic by the awesome customer service received. Lilly was very quick in responding to my email correspondences.

I ordered 2 items, one was the alternative down comforter and the other the wireless motion detectors. Both were exactly as described. Here is what impressed me most about MobStub. I was unable to apply a coupon discount, but went ahead with the order. I emailed MobStub and with a few back and forth emails, a credit was applied to my credit card. Thank you MobStub staff!

I was also duped into buying the microfiber sheets and got the same refusal on a return or refund. Nowhere in the description did it state they were made of microfiber. "Ultra-Soft Egyptian Comfort 1600 Series Double-Brushed Sheets - In 22 Colors"
I bit on this. They sent me a different ad to show that"microfiber" was in the description. THIS IS NOT THE AD I responded to.
Shady dealers. Do not recommend buying anything from these people - not reputable.

These people are a bunch of crooks! They duped me into buying these crappy microfiber sheets that deceptively seemed to be made of cotton. Instead, you're made of that nasty microfiber and when I asked if I can return them they said they were very sorry but the sale was final. I had even purchased two sets so I was double scammed. Don't buy from them, it's not the first time I've been disappointed by them but definitely THE LAST!

I have used Mobstub several times with no problems and always been quite happy with my purchases. Recently an order was sent out, mostly right, but two of the items were the wrong size. Unable to get ahold of the vendor I contacted customer service, relayed my problem and waited. The very next day I was contacted and through a few very pleasant e-mails my new merchandise is now on its way, in the correct sizes. I was very pleased with the response time, no hassle and very nice attitude of the customer service member. I would highly recommend Mobstub!

I ordered two items from Mobstub.com and only recieved one and it took a month to get it. They don't have a customer service phone number so you have to send an email to get in touch with someone. It took two days for a lady named Lilly to answer my email. She apologized for me not receiving the second item and said she would ship it and it would take 3 to 10 business days. 30 days later, (2months from my original order date) I still don't have it and have not been contacted by Lilly or anyone else from Mobstub. I contacted my credit card company and stopped payment on the second item. I will not buy from this company again and I would advise anyone considering it to attempt to locate the item your intrested in at another website that is more professional and trustworthy.