MobileUnlocksReviews 2,635

Hello S Fellingham,

Thank you for taking the time to share your feedback with us. It's wonderful to hear that you had a good experience with the speed of our service as you unlocked your phone for the first time. We strive to make the unlocking process as straightforward and user-friendly as possible.

Should you have any further questions about your unlocked Samsung Galaxy S9 or if you need assistance with any other device in the future, please don't hesitate to reach out to us.

Warm regards,
Charlotte

Hello Marco Antonio Moreno Martinez,

Thank you for reaching out and sharing your feedback. I'm sorry to hear that you’ve had trouble with the unlocking codes for your Honor RKY-LX3 from AT&T Mexico. I understand how frustrating this can be, especially when you’re not receiving a prompt response.

I want to assure you that your experience is important to us, and we're here to help. Since your order status shows "Unlock Complete," and you've been provided with codes "2004944723258357," these should be the correct unlocking codes for your device. However, I see that you've encountered difficulties using them.

Please don’t worry—we want to get this resolved as quickly as possible. Could you please try the following steps once more?

1. Insert an unsupported SIM card into your Honor phone and turn it on.
2. If prompted, enter the unlocking codes you received.
3. If the code fails, please try a couple of times to ensure there's no entry error.

If the issue persists, we would like to work closely with you to troubleshoot this problem. It's essential for us to ensure that you can use your device freely as intended. Can you please provide us with details or error messages you received when trying to enter the codes? We may need to go through some additional steps to help you out.

We truly value your business, and our goal is to convert this experience into a positive one. Let’s work together to get this fixed.

Best regards,
Charlotte

Hello James Dolan,

Thank you so much for leaving us your feedback. We're thrilled to hear that your iPhone 14 Pro Max has been successfully unlocked and that you selected us for our competitive price and positive reputation. It's great to know our service met your expectations in quality and function.

If there's anything else you need or if you have friends or family requiring similar services, please don't hesitate to recommend us or reach out. We're here to ensure a seamless experience for everyone!

Warm regards,
Charlotte

Hello J Burke,

Thank you for taking the time to leave your feedback, and I'm sorry to hear that the cost to unlock your iPhone XS Max came as a surprise. I'd like to clarify that the initial £11.99 payment was for the Eligibility Check, which is essential in ensuring that your phone is eligible for unlocking. Following this, the £26 Standard Unlock fee is necessary to complete the unlocking process. We strive to be transparent with our pricing and apologize if this wasn't clear at the time of your purchase.

Since your order status is "Unlock Complete," I'm pleased to inform you that your phone should now be unlocked and ready to use on any network. We understand that the total cost may have been more than you initially anticipated, and we're here to support you with any further assistance you might need to make the most of your unlocked device.

Should you require any additional help or have any more questions, please don't hesitate to reach out to us.

Warm regards,
Charlotte

Hello Vivian,

Thank you for reaching out to us. I sincerely apologize for any misunderstanding regarding the service provided. Our unlocking service is designed for network unlocks as opposed to personal security features like a forgotten PIN. If your Samsung Galaxy A32 5G was not network-locked and the service was not applicable, this certainly warrants a closer review of the situation.

Based on the information you've provided, I see that you've already gone through the Eligibility Check and the Standard Unlock process with us. As your order status is "Reported as Not Unlocked, waiting customer feedback," we are eager to assist you with the next steps needed to resolve your situation.

If your Samsung Galaxy A32 5G does not prompt for an unlocking code with a non-UK SIM card inserted, and the only issue is related to a forgotten PIN (which is not something our service covers), please reach out to us with this specific clarification so we can determine the best course of action.

Again, I apologize for any inconvenience this may have caused. Let's work together to get this sorted out for you.

Best regards,

Charlotte

Hola Guillermo Rodríguez, gracias por tomarte el tiempo de compartir tu experiencia. Estamos encantados de saber que tu iPhone 12 Pro Max ahora está completamente desbloqueado y funciona perfectamente en la red de T-Mobile. Es fantástico saber que nuestro sitio web transmite el profesionalismo y la calidad por los que nos esforzamos. Si tiene más necesidades o preguntas, no dude en comunicarse. ¡Disfruta de la libertad de tu teléfono recién desbloqueado! Saludos cordiales, Carlota

Hello Josef,

Thank you for taking the time to give us feedback on your experience with Mobile Unlocks. I understand that it can be a bit inconvenient to wait for more than the expected time for the unlocking code. However, I'm glad to hear that our team was able to issue a $60 refund to accommodate for the delay.

I see your phone is a Galaxy A03s from StraightTalk USA and that you've completed payments for both the Eligibility Check and the Standard Unlock. Currently, your order status is "Awaiting Payment for Remote USB Unlock," which is necessary in cases where the phone doesn't prompt for an unlocking code with a non-StraightTalk SIM card.

Your initial attempt at unlocking through codes has indeed been addressed by providing the codes "1601512683424097 and 6193538672636294". If these haven't served the intended purpose because your phone did not prompt for a code, the next step would be the Remote USB Unlock service that you've been briefed about.

The team at Mobile Unlocks is committed to ensuring a positive outcome for your unlock request, and I encourage you to continue with the Remote USB Unlock process. If you need any help with this or have additional questions, feel free to reach out.

Thank you for choosing Mobile Unlocks, Josef. We look forward to assisting you further and getting your Galaxy A03s unlocked successfully.

Warm regards,
Charlotte

Dear Sabrina Kelly,

Thank you for taking the time to leave a review. We're thrilled to hear that your iPhone 11 was unlocked swiftly and at a cost that you found reasonable. Our goal is to provide efficient service at competitive prices, and we're glad we could do that for you.

If you have any more phones that need unlocking or if you know someone who does, please don't hesitate to recommend our services at mobileunlocks.com.

Enjoy the freedom with your unlocked device!

Best regards,
Charlotte

Hello Mrs Boulter,

Thank you for sharing your feedback about your experience with unlocking your Huawei Mate 20 lite from EE UK. I'm really sorry to hear that you found the process challenging and that the payment stages were not as clear as you had hoped from the beginning.

I understand that there was an initial payment of £11.99 for the Eligibility Check to ensure that your phone could be unlocked, followed by a £26 payment for the Standard Unlock service. I want to assure you that it is standard procedure to perform an eligibility check first, then proceed to the unlocking phase, as outlined in the terms and conditions.

Your order status is showing as "Unlock Complete," which means your Huawei Mate 20 lite should now be unlocked with the code provided. If your phone is not asking for an unlocking code, there is an alternative service available, namely the Remote USB Unlock, though that would require an additional fee as indicated in your order status.

If there are any problems using the code "1662056217464223" or with the unlocking process, we do have support available to assist you further and ensure your phone is unlocked successfully.

Thank you for choosing our services to unlock your device, and we are committed to ensuring that your experience ends positively. If you need additional support, please don't hesitate to get in touch.

Warm regards,
Charlotte

Hola Luchkovskyy Pavlo, Lamento mucho que tu experiencia no haya estado a la altura de tus expectativas. En cuanto a los pagos que has realizado, puedo confirmarte que has pagado 13,49 € por el Elegibility Check y 55 € por el Desbloqueo Estándar de tu Samsung Galaxy Note 20 Ultra 5G de la red Open Europe. Del estado "Reportado como no desbloqueado, esperando comentarios del cliente" se desprende que estamos esperando información adicional de su parte. Si su teléfono no solicita un código de desbloqueo con una tarjeta SIM no europea insertada, entonces, según los términos proporcionados, sería necesario un servicio de desbloqueo remoto de USB para continuar. Este servicio está diseñado específicamente para situaciones en las que los códigos de desbloqueo no están disponibles o el teléfono no solicita uno. Entendemos que esto es un costo adicional, pero es parte del proceso de desbloqueo para ciertos dispositivos como se describe. Nuestro objetivo es ayudarle a utilizar su teléfono en cualquier red, y el Desbloqueo remoto de USB es un paso para lograrlo cuando los códigos estándar son insuficientes. Me gustaría animarle a que considere el desbloqueo remoto de USB para resolver su situación. Su viaje de desbloqueo es importante para nosotros y estamos aquí para ayudarlo a lograr una resolución exitosa. Gracias por su comprensión y paciencia. Saludos cordiales, Carlota

Hello there,

Thank you for taking the time to share your concerns, and I'm sorry to hear that the process has not met your expectations. When you made your initial payment of $15, this covered the Eligibility Check to ensure your iPhone can be unlocked. This step is crucial for us to proceed safely without risking your device's usability or violating any service terms.

Additionally, as outlined clearly on the checkout page before purchase, unlocking an iPhone involves two stages: the Eligibility Check first, followed by the Unlocking Payment. This two-step process is standard for our service as it helps us to tailor the unlock specifically to your device's requirements.

While I understand your hesitation given the value of the phone, our goal is to provide a reliable and official unlocking service that maintains the integrity and security of your device. This is a legitimate process, and certainly not a phishing attempt.

If you have any further questions or would like to discuss how we can make this right for you, we would be grateful for the chance to help. It's important to us that your experience is positive, even if you decide not to proceed with the final unlocking payment. Please remember to have your IMEI ready and reach out to our Live Support via your tracking page for any specific assistance related to your order.

Best regards,
Charlotte
Customer Review Service Agent

Hola Grecia, lamento mucho que hayas tenido una experiencia poco satisfactoria. Entiendo lo frustrante que puede ser cuando las cosas no salen según lo planeado. Le aseguro que la satisfacción del cliente es fundamental para nosotros y estoy aquí para ayudarle. Según nuestros registros, tu HUAWEI Nova 8i de AT&T México se ha sometido exitosamente a un proceso de desbloqueo y se te han entregado los códigos. El estado de su pedido es "Desbloqueo completo". Si por casualidad su teléfono no solicita un código de desbloqueo, como se describe en nuestros términos, sería necesario continuar con un servicio de desbloqueo remoto de USB, especialmente diseñado para casos como el suyo. Estamos comprometidos a resolver su problema y nos encantaría tener la oportunidad de asegurarnos de que su teléfono esté completamente desbloqueado. Si desea continuar con el desbloqueo remoto de USB o si hay alguna otra forma en que podamos ayudarlo a utilizar los códigos proporcionados, háganoslo saber. Esperamos su respuesta para que podamos garantizar su plena satisfacción con nuestros servicios. Un cordial saludo, Carlota.

Hello Michael,

Thank you for taking the time to provide your review and feedback. We're glad to hear that your Samsung Note 9 has been successfully unlocked. We understand that the cost and process may have seemed more complex than anticipated, but we are committed to ensuring all associated fees are clear from the get-go.

As outlined on the checkout page, the initial $28.99 payment was for the Eligibility Check to ensure your device can be unlocked—these checks are an industry standard and a necessary first step, which is why they are non-refundable as per our policy. The following $50 payment was for the Standard Unlock service.

We acknowledge that the additional $132.99 for the Remote USB Unlock might have been unexpected; this is consistent with our policy that if your Android doesn't ask for a code when a non-Sprint SIM card is inserted, a Remote USB Unlock is the alternative solution. We always aim to make this as clear as possible during the checkout process.

We appreciate your understanding that the technician worked diligently, albeit handling multiple requests, to unlock your device successfully. While our support team operates across different time zones, we strive to maintain effective communication through platforms like WhatsApp for your convenience.

We're also delighted to have been your top pick from your Google search and that you placed your trust in us to unlock your device when other providers couldn't fulfill your needs. Your feedback is invaluable, and we are continuously working to improve our service to offer a smooth experience for our customers.

If there's anything further we can assist with or any additional information we can provide, please do not hesitate to reach out.

Best regards,
Charlotte

Hello David,

I'm glad to hear that you were happy with the service provided. I apologize for any confusion regarding the additional £11.99 charge. For clarity, this fee is for the Eligibility Check that's required before the unlocking process can begin. This step ensures that your iPhone 8 is eligible for unlocking from the EE UK network.

As outlined in our terms and conditions, "3.1 All of the services offered on this website are entirely legal in Europe and North America," and "7.3 'Pre-orders' also referred to as 'Eligibility Checks' are not covered by our money back guarantee." This means that we must perform this service to proceed with the unlocking, and the cost is necessary to cover the checks carried out.

All costs are highlighted on the checkout page before you complete the purchase, ensuring transparency. I appreciate your understanding and am pleased to inform you that your unlock is now complete. If you have any further questions or need assistance, please do not hesitate to contact us.

Best regards,
Charlotte

Hello Raymond,

Thank you so much for your positive feedback! We're thrilled to hear you had a smooth experience and are happy with the service provided. If you need any more assistance or decide to unlock another phone in the future, we're here to help. Don't hesitate to recommend us to friends or family looking for similar services. Your satisfaction and recommendation mean the world to us.

Warm regards,
Charlotte

Hi Stuart,

Thank you for bringing this matter to our attention. I'm sorry if there was any confusion during the process. As outlined in our terms and conditions, the Eligibility Check fee and the subsequent Standard Unlock fee are indeed separate and both are necessary parts of the unlocking service for phones like your Ericsson Z600. Our aim is always to be transparent, and we provide information about the cost structure before purchase on the checkout page.

I'm pleased to confirm that your Ericsson Z600 unlock is complete, with the codes provided to you for the network T-Mobile UK. Should you have any further questions or need assistance with the unlocking process, please don't hesitate to let us know. We're here to help ensure your experience is as smooth and satisfactory as possible.

Best wishes,
Charlotte

Hello Samantha,

Thank you for sharing your concerns, and I'm sorry to hear you’re not completely satisfied with your experience. I understand that finding out additional payments are required can be frustrating. I’d like to assure you that we strive to be transparent with our service costs, which include an Eligibility Check followed by an Unlocking Payment. These are outlined on our checkout page before purchase.

Since you’ve successfully paid for both the eligibility check and the standard unlock for your iPhone XR from EE UK, I'm pleased to confirm that your order status is "Unlock Complete." Our priority is to help you get your son's phone up and running.

If there are any further steps we can guide you through to ensure his phone is fully functional, or if you have any questions, we’re here to help. We value your business and would love the opportunity to turn your experience around without the need for a refund, adhering to our terms and conditions.

If there's anything specific that you're unhappy with or if there's anything we can assist you with, please let us know. We're committed to offering both quality service and support.

Best regards,
Charlotte